H&R Block is a reputable tax preparation service that helps customers maximize their tax refunds. Their tax professionals are knowledgeable and can handle various tax needs, whether you visit their local office or work with them remotely. The company prioritizes the well-being of its clients by implementing safety measures such as deep cleaning, disinfecting high-touch areas, and practicing social distancing. Customers have had positive experiences with the company's services. One customer praised the store manager and a tax professional named Jamie for resolving issues caused by a previous tax professional. Another customer appreciated the excellent customer service and guidance provided by a tax representative named Rita Fisher. However, some customers have also expressed concerns about the high fees charged by the company and the unprofessional behavior of a representative named Pamela Rodgers, who was reported to have made inappropriate comments and discriminated against a client. Overall, H&R Block is a trusted tax preparation service that offers convenient options for customers, with a focus on providing knowledgeable and attentive support to help maximize tax refunds. While the majority of customer reviews are positive, the company should address any issues of unprofessional conduct to maintain its reputation and ensure a consistently positive experience for all clients.
Ala Shaw was my tax preparer and I love me her. She was patient, funny and kind. My tax situation was a bit confusing, but she handled it well. Will see her again next year
April 2024
Comfortable and friendly, accurate filing but fees are astronomical. About 3 times higher than I paid last year and I had only one additional form to file.
March 2024
Every year I get the same excellent customer service experience. Always Polite, Helpful, Trustful and Reliable. Thank you H&R Block.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
