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July 2022 by D F.
The two veterinarians we have seen (with two different pets) were competent. The technicians who worked with those vets were competent. That is the end of competency. The front end staff are not competent at all for running a successful clinic. Owners are required to ask for refills 24 hours in advance. After the 24 hours have passed, we assume medications will be ready. We were wrong. First excuse was "There are no technicians to verify the medications." After telling the staff to outright cancel the order, we received a call back a while later saying "The Dr will be in to approve the medication to be filled and you can pick it up in an hour." What exactly is done within the 24 hours prior?? Nothing. Wouldn't the doctor have already approved the refill? Wouldn't the medication have already been processed and verified? We were completely appalled, as our pet will have the remain on these medications for life. We had no outstanding balances. We had followed up on the recheck appointment. It shouldn't be so hard to get refills, especially when you follow their requirements. Secondly, if you take your pet to a different clinic, do not expect this establishment to send your pets records. Even if the new clinic calls, they will be told "We do not have permission to release the records. The owner will have to call." And when they do call, they will be placed on an immediate hold that low end averages waiting 8-10 minutes for someone to answer. I work for an extremely busy veterinary hospital and at no time do we answer the phone and ask to immediately place someone on hold. Nor do we make a client jump through impossible hoops to get life sustaining medications for their pets. It's called Quality of Care. *With that being said, I did follow up with the initial vet who cared for our pet and requested refills until their care could be transferred to my employment.* It's a shame. My partner's been coming to this clinic for decades. Never once have they been treated so poorly or disorganized. I'm not sure what happened to the original owners or management, but the new staff needs a very hard refresher course (or in the front end staff's case an introductory course) in client and pet care and communication. I appreciate what the veterinarians have done for my pets, but at the same time, you want your pets doctor and staff to work with you, not against you. There are plenty of other high quality clinics whose staff are eager to help and not just reading off a list of verbatim excuses as to why they couldn't accommodate your requests. You will most likely be able to get into this clinic for an initial appointment. If it's a one and done situation, you'll be fine. If your pet requires ongoing or lifetime therapy, rethink your choice.
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May 2021 by Matt S.
If you are looking for a vet who listens to your needs and acts on them, look elsewhere. I have been using Creekview for several years but will not be returning. I brought my aged ferret in because I felt that the insulinoma he had been fighting had made his quality of life such that he should be free from it and pass on. I have said goodbye to many pets in my time, who are much closer to my heart than most people. I verified with the tech on the phone prior to arriving that I only needed them to administer the shot to help him sleep and that I would be with him until he passed. After that, I would leave the treatment room we were in. I didn't need any company or assistance and I would not tie up a room they would need for others for very long. She understood and stated they would have to give him the shot in "the back" and then return him to me. I wanted to be with him, you see, to tell him it was okay to go. That he is loved and ensure that he was not with strangers in his last moments in earth. In his final moments they failed me miserably. Everything seemed according to plan until they did not return with him for 10 minutes. To me, half an eternity. When the tech returned he was in a BOX like he was being shipped parcel post. I stammered "where is he" and was told he is already gone, that they had given him "the gas" and that due to him being "an exotic" they had to do it this way. I have NEVER had any vet treat any of my ferrets with this kind of off-handed, callous disregard for their final moments or for mine. The decision was taken from me and ignored either purposely or through ignorant miscommunication between the staff. It is more than unjust. It is cruel and highly insensitive. I have spent the past several days not just mourning him but asking forgiveness to his spirit to understand that this was not how it was supposed to happen. That I was supposed to be there to say goodbye and console him and tell him everything would soon be okay for him. That he would be able to run and play and see his brothers and sisters, all our dogs and cats and family. Instead I got my sweet boy wrapped in plastic and shoved in a box too small to contain him.
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May 2021 by Dorothy D.
So grateful for Creekview Veterinary Clinic in New Braunfels. Dr. Brotze & Dr Doherty have faithfully cared for the pets of 3 generations of our family. Highly recommend. We just had to put down our precious Shiloh and Dr Brotze care and concern for us during this whole ordeal was amazing. So kind. I'm so grateful.
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July 2020 by Jenna R.
Unfortunately I'd like to EXTREMELY advise not to go to this place, we came in on a weekend emergency. My dog had taken a fall and was in pain. Although they seemed nice and even thru all the diligence and questions I got answered... I was very wrongly diagnosed with a sprained paw. We left with pain meds and in my gut I knew it wasn't right. I made an appointment with our regular vet, about a week went by and we were running low on meds. I called to try and get some more since we were less than two days of seeing our regular. The staff were rude and inconsiderate of what I was dealing with, explaining meds take about 24hrs to fill! How ridiculous is that?! We go to see our regular, xrays are redone, immediately she is speechless with how long he's been with his paw like this, she shows the xrays they sent over and the ones she took. They didn't even take proper views of all sides top or bottom. If they would of properly xrayed his paw all angles they would of clearly seen the damage, he had dislocated his paw,tore the ligaments and fractured his carpels. We had to schedule emergency surgery to get major repair done including a metal plate and fusing of the joints. My baby, suffered longer than he had to,due to the negligence. To say I want an apology and a refund is an understatement. DONT GO HERE!!! Your baby deserves to be in better hands!
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June 2020 by Connie D.
Run don't walk, DON'T take your pets here! If you love your animals PLEASE find another vet!!!! Staff is rude, incompetent and try to take advantage of you and make you spend more money than necessary.
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January 2020 by Allison A.
Great pet care... HOWEVER.... terrible about upfront quote for services! Asked for quote for cat neuter and declaw. I was quoted $200 plus $50 for vaccines. I signed papers acknowledging exactly what services they would provide. After my kitty had procedure and was brought to me to go home was a different story. I was presented with a $430 bill! Wow! Not at all what I was quoted or what I expected. I was told it was for other necessary care such as an antibiotic shot and medication to take home for pain etc...... I'm really disappointed in the lack of transparency! Make sure you get a written complete quote before care here!
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November 2019 by Ashley B.
I have brought my 3 Labrador Retrievers to this clinic for about 2 years now. They always get you in quickly for whatever reason and the prices compared to some other the other veterinary clinics are much better. The front staff is always very nice and helpful. The extended hours also are great for people that work. I have seen most of the veterinarians there and they are all very nice and knowledgeable. Recently my oldest dog got very sick. He was close to death. I brought him in and he was immediately taken back and started on supportive treatment. He was treated by Dr. Michael Doherty. He was excellent. He quickly diagnosed the problem which required him to perform surgery. Because of his knowledge, skill, and care my dog is alive now. I cannot thank Dr. Doherty and the wonderful staff at Creekview enough for saving and caring for my dog. Because of their kind hearts and healing hands my dog is feeling much better and recovering well. I would definitely recommend this clinic to anyone searching for 5 star care.
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September 2019 by Corey E.
We started going to this Vet/Kennel almost 3 years ago. All was fine. Until... This summer we boarded our 2 dogs while we dealt with the passing of my father in law. Both have been boarded their entire lives 8 and 9 years old 2-3 times a year. This time was no exception we dropped them off both in good health and fine. A week later I return back to New Braunfels and go to pick them up and both dogs look emaciated. Nobody from the clinic mentions anything to me about it. I was in a hurry so I loaded them up in the truck and drove straight home. Once I get home one of them will not get out of the car. She can barely walk a few feet with out her legs completely giving out and she wouldn't eat. She was a 65lb catahoula. I immediately load her back up in the truck and call the clinic to let them know what's going on, they told me I would have to make an appointment, I told them that it was not an option and that I had just picked them up 20 minutes ago. They said"then I guess you can bring her back but she won't be seen today and you might possibly have to pay for boarding". After 3 days and 3 different diagnoses 3 different treatments and no success and almost no communication on their behalf our pup passed away under their care. It turns out that they knew she hadn't eaten over 72 hours while she was being boarded. Did they call to notify us? Nope! Did they let me know my dog couldn't hardly move? Nope! If you care about your pet. Stay away!!!
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September 2019 by Richard W.
First time here, excellent service, friendly staff, took care of my bird, very fair charge. Highly recommend.
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May 2019 by Morgan A.
We love creekview. We bring our two dogs, two cats, and all foster dogs to creek view. We used another clinic in town and switched to creek view when our cats ear problems wouldn't improve. We wouldn't go anywhere else. They have an excellent reputation!
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April 2019 by Kelly P.
The staff and Doctor are always so friendly! The exam rooms are clean and spacious. My micro mini pig loves everyone she comes in contact with and is very comfortable there. We have had her hooves trimmed multiple times and had her spayed, all great experiences, every time! I have called Dr. Rierson after hours and he is very responsive and helpful. I would certainly recommend this clinic to anyone, we love it!
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March 2019 by Raven I.
Have to give these guys 5 stars. I'm an ER nurse with an impossible schedule, and when my furbaby needed help, I was able to get into this place within just a couple of days. Their hours are great, and really work for people who have busy lives. We didn't needed an ER, so having this place nearby was great. My once itchy furbaby us now finally resting, and have these folks to thank for it. Miss Sugar thanks them too!
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February 2019 by Sandra A.
We have always had a great experience coming here. They get our doggies excited, by giving them attention, and making them feel comfortable every time. The staff is professional and courteous.
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June 2018 by Taylor M.
Rierson recommended that I have both of my dog's eyes removed as quickly as possible. After a second and third opinion, this was the most extreme and unneeded solution to the problem and with a more conservative approach elsewhere, the problem was fixed. Let me explain as objectively as possible. My dog was born 100% blind. At 1.5 years, she started to have some changes to her right eye--the globe was larger and there were color changes as well but her behavior was still exactly the same--very happy with plenty of appetite. I took her to Rierson who took her pressures with a tonopen, which read 11 and 24. He recommended we take both eyes out now due to the amount of pressure that was going to keep increasing (normal is less than 20). Naturally, I wanted to get 2nd and 3rd opinions so I took her to Chisholm trail with Dr. Havemann who started treating her with eye drops to reduce pressure among a couple of other recommended medications (Rierson said it was too late for these to be effective). Two months later I took my dog to a vet optometrist in San Antonio where pressures were taken again. They read 11 and 14, a significant pressure drop and no surgery needed. Please take this into consideration when having your pet treated by Rierson, or anyone for that matter. Get second and third opinions!
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March 2018 by Bonner R.
We LOVE this clinic. We moved to Houston and still bring our dog here if it's at all possible. Dr. Rierson is so patient, kind, and takes such great care of our sweet boy. He thoroughly answers all of my crazy questions and I leave a conversation with him feeling knowledgeable and prepared. We've seen other doctors at the clinic when Dr. Rierson is unavailable and we've been so happy with every experience. All of the staff is WONDERFUL! In fact, our dog gets excited to be at the vet. I highly recommend placing your trust in Creek View Veterinary Clinic.
