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March 2024 by Grouse K9
Came for lab tests. They have evaporated almost all human interaction from the process. If you want to hang out in their very uncomfortable waiting area, don't do everything ahead of time on-line. If you do all of the human processes for them, it will be relatively straight forward and only moderately expensive. Wow, that was a higher deductible than I anticipated. The staff are friendly, but you can tell they are amazingly process managed. I would really hate to have their job. The bio version of a manufacturing line. Final warning: the parking is TIGHT and narrow. Be very careful driving in that area.
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February 2024 by Carissa Floyd (Pilates)
Phenomenal! I have an insane amount of labs I need done every three months this year. Booking online was easy. Samantha is so kind and helpful. Had great experiences with each phlebotomist. I felt extremely cared for even when I almost passed out ?. There isn’t another lab corp in New Braunfels so expect it to be busy. Making appointments helps! They all do their best to make things run as smoothly and efficiently as possible.
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December 2023 by Lenny Wilson
My wife had her blood drawn there the other day and had a great experience. Yes they get busy in the office but there is only 2 staff members working the site, so maybe you might have to wait a bit once in awhile. However, they are friendly, efficient, and they do a great job.
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December 2023 by Leo Gentile
There is nothing I love more than scheduling an appointment and then waiting and waiting and waiting. I scheduled for 1330; it’s 1345. There are at least three more people in front of me and one of them has been waiting for 40 mins, and they, too, scheduled an appointment. I can see no reason for the delay and the staff seem to be moving at a relaxed pace. To the point that they don’t appear to have a receptionist. (There’s a sign that if you’ve been here for 30 mins say something, but no one to say anything to!) In addition, I’m trying to figure out how to file a complaint in the lab corps site and there is no customer service section. Do not recommend this location, folks might have better luck other places.
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November 2023 by Brittany Bradley
Clean and nice lobby, has a nifty self check in kiosk, friendly staff
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October 2023 by John Zavala
Receptionist could only give the price you have to pay and couldn’t give an estimate of what they’re charging insurance. I was confused with how much I owed since I am out of pocket maximum for the year. I was welcome to call billing to figure it out what they’re charging, she just couldn’t say anything else.Then I get told you’re in room room 2. Then I sat down and waited to be called back. Normally behind a locked door with someone leading you. Not this receptionist. She unlocked the door and just asked patient after patient to come back and find their room. After realizing she meant for me to just go to the room I asked, “oh was I supposed to just walk back there?”I got some sort of yes and that was all.
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September 2023 by Keshawndra Harris-Shingles
I drove all the way from Cibolo to the clinic at 8 a.m. for an appointment to find a sign on the door. They didn't even have the courtesy to call or cancel our appointments. I will never book with this location again.
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August 2023 by JL
Been here twice in May 2023 and today 8/17/23. Both times I went in early around 7:15 am and 7:30 Im in and it was fast, staff were nice, no bad bruises from the needle. The place is clean. Highly recommend!
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June 2023 by Bruce Guthrie
Rude Staff. The door was open and it was 3 minutes to open so I started the check in and the lady says "you can wait outside, we open at 7:30." If your staff left the door open you shouldn't make customers feel uncomfortable, just saying.... Yall already have a poor reputation with reviews. But not my problem! It's yours! Just thought I'd pass along how you make people feel welcome!!!!
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June 2023 by Mark Rangel
Great customer service and very efficient. Every time I need labs drawn this is the only place I go. They tend to be short staffed a lot. However, Samantha (I believe her name is) is always there and always does an amazing job. She's friendly, quick and a painless phlebotomist. A couple of times my lab order had not been sent and she was nice enough to call my physician. Tip is to make an appointment to get in and out.
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April 2023 by K. S.
This is my second visit here for pre-employment screening tests. Once your order is entered, you can either walk-in or make an appointment. I went earlier in the day and only had to wait 15 minutes.
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April 2023 by Eli Marquez
Professional and delicate way of taking blood samples. Either you made an appointment or you can arrive at a convenient time, as long as you bring the laboratory order with you.
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December 2022 by Rachel Venecia
Very fast, friendly service, office was clean highly recommended
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December 2022 by Heather M.
No one to help you at the front desk. Had no idea you had to check in at a portal. Girl uses the biggest needle on me and sticks it in without finding a vein first then wiggles it around and pushes it in deeper and when she can't get blood she takes it out and does it again elsewhere. I've never had such a bad phlebotomist before.
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October 2022 by Q T
Location appeared to be clean and inviting. I walked in around 0955, signed in on the kiosk for a drug test, sat down for a half second, was called back by June W. The collection process and staff interaction was very professional and smooth. I walked out at 1007.
