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January 2024 by Heather Salinas
Great experience
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September 2023 by Mel
Robert was so nice and helpful. The whole process is so easy.
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July 2023 by Aaron Walpole
Had a great experience the first go round, Second run, not so much. Juan (sales Manager) bundled some stuff (TV, Surround Sound, Recliner (that he didn't check before trying to resell, ended up being broken)) Washer, Dryer and Kitchen Table. Quoted us right at $300 a month. The bill came out to 400 per their website. Called up there and talked to Robert, Said he would get it fixed and put a promissory note in to make sure the payment wasn't taken out before the chair was removed... Woke up this morning and there was 400 deducted from my bank account.. Not very happy with their lies. After this go round. Will not go back to them.
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July 2023 by Melanie Irish
Doing the whole process of renting on line and creating an account was easy.
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March 2023 by Sandra Ramsey
Very pleasant Noel is always nice and helpful
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February 2023 by Kendra Aparicio
Horrible customer experience!
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February 2023 by Mrs. Hugo G Corrales Sr (Becky)
The guys at new braunfels tx location are great they were patient with me when my husband died worked with me thank yall
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August 2022 by Linda Knowlson
Johnny was excellent and very patient with me as I have never rented before and I’m cautious 71 yr old lady not too computer savvy. Juan was very polite and delivered on time very happy with my experience!
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February 2022 by Ginger Smoot
Always great service, all staff is very polite and helpful. I have purchased from them for years, always have what I need!!
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January 2022 by Rachelle George
Great guys! On time, fast and courteous.
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September 2021 by Mieka Toulon
The Staff is awesome great people always willing to go that extra mile even if you wanted something in particular
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March 2021 by Kate Fanizzi
Noelle , Jeffery i can’t thank you enough for saving me from Acceptance Now !!! you saved me from a panic attack !! I have Autism and i highly appreciate staff that are well trained with special needs and they surpassed my dreams and i can’t wait to meet with y’all friday! After a car accident and all you made me smile today so I thank you for all you do both of you deserve a raise !!! kudos to y’all ! thank you for the kindness the sympathy the support and for having my back !!! rock on !!
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March 2021 by Laura Ontiveros
Excellent service
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November 2020 by Jessie Smith
Decided to get a new to us washer and dryer set, The dryer and washer get here last night and the dryer first off does not come with a lint catcher and the door didn't stay shut. I come home to use it tonight and it doesn't start, it lights up but does not start. My husband called earlier in the day and told them about the lint trap and door and they said they would send us out a new one on Monday.. when I got home and noticed that it didn't even work at all I called and Matt was very unhelpful.. all he could tell me was sorry that's the best he could do until Monday!! do they not check their appliances before them leaving the door?? we got a TV from them a few months ago and it was supposed to just be a TV to hang out for a little while until we could get the TV we ordered and they never did give us a call back.... Needless to say I'm taking my business somewhere else this place is a joke their management is a joke it's just ridiculous! You're supposed to make the customers happy not sell them junk!!!!
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November 2020 by Melissa Billings
I moved 7 months ago and these guys put holes in our brand new couch. After numerous calls about replacing our couch still nothing they always say they will call back but no one ever does yet we still make our payments every month to be ignored!!!!....worst customer service I have ever seen once this is paid WE will NEVER use RAC again you will see the damages they created and are only offering a patch job 8 months later as we reported this back in February ????
