Shell

Shell, Gas Stations
Hours: This Shell station, associated with Fischer's, receives mixed reviews from customers. Some find it to be the nicest and best Shell or Fischer's Market they have visited, praising it for being clean, well-stocked, and having friendly, helpful, and patient staff. Others, however, report extremely disappointing experiences. A recurring serious issue involves the fueling station layout, where a black DEF pump is poorly labeled and positioned next to green diesel labels, with a pump size that fits regular vehicles. This has led to customers accidentally filling their tanks with DEF, causing costly vehicle damage and repairs. While customer care eventually addressed one such case by offering to pay half the repair costs, initial contact attempts were frustrating, with calls being deflected and questions unanswered. Another minor frustration noted is the occasional lack of receipt paper at the pump.

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1. New Braunfels, Texas