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March 2024 by Mach Syllmae
HORRIBLE EXTREMELY RUDE & LAZY??♀️
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February 2024 by William Martinez
Austin did a great job. Really friendly and amazing.
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February 2024 by Robert C
Go See Chris at this locations, effecient, friendly and knowledgable.Great job Chris thank you.The DM Frankie was there also friendly and introduced himself and thanked me for my business. Keep up the Great work guys.
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November 2023 by Alisha Montanez
Justin the manager is either a liar or doesn't know his products. Went in to get a phone, said bill would be no more than 125 to 130. My bill been almost 180. I have been dealing with this since September. Gave me credit for one month and said would be correct the next month and wasn't. Sill dealing with this phone bill. Was supposed to get a credit from Justin last month and never did. After 20 years I want to change companies because of him.
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October 2023 by Kristina Miles
I came in to upgrade my phone and Justin and his team (Rowen, Brooklyn, and Caden) were super helpful and took their time in answering all my questions. Super friendly group and I will definitely make this store my to-go T-mobile store!
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August 2023 by LORIN GISSEMAN
SEABO and Chris were fantastic, always know what to do and how to do it EVERYTIME. Fixed my contacts and stopped my pop ups from happening to me
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August 2023 by Julia Tucker
Geo and Rowen were an absolute joy! I needed to add a line and upgrade a phone while being cost effective. All of those goals were met! They are also very friendly, the store is very clean and Justin is great.
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August 2023 by Derek Surface
Chris called tech support and got my phone working after multiple attempts to another store and phone repair experts. From this point forward this will be the only T-Mobile store I will go to. There was a issue with the account that wouldn't load data.
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July 2023 by P. Ezell
I appreciate Justin S. for his professionalism! When I missed match my EarPods, he was able to reconnect them and rematch them in no time! Thank you Justin!
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June 2023 by Aeric Cogdill
Great experience but...although the friendliness and process met expectations the advertised promotion didn't come close to expectations.Don't expect any other issues.The sales person was a great person to work with, very knowledgeable and friendly.Just don't expect to get that trade in deal.
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June 2023 by marty cohen
The personnel at this store were extremely rude about a phone my husband tried to return when it stopped working after 12 days. I called corporate that evening, and they said no problem, we could return the phone and get a replacement. My husband returned to the store and they still refused to replace the phone claiming it was damaged. When I called to see what the problem was, they told me that the entire screen was pulled off the phone and that it was bent, so they couldn't do a return. I have the phone. None of that is true. They lied, were rude and unhelpful and refused to follow clear direction from T-mobile corporate customer service. After another call to corporate, I am getting the phone replaced at another location. I will never shop at this location and neither should you.
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June 2023 by Marty M.
The personnel at this store were extremely rude about a phone my husband tried to return when it stopped working after 12 days. I called corporate that evening, and they said no problem, we could return the phone and get a replacement. My husband returned to the store and they still refused to replace the phone claiming it was damaged. When I called to see what the problem was, they told me that the entire screen was pulled off the phone and that it was bent, so they couldn't do a return. I have the phone. None of that is true. They lied, were rude and unhelpful and refused to follow clear direction from T-mobile corporate customer service. After another call to corporate, I am getting the phone replaced at another location. I will never shop at this location again and neither should you.
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June 2023 by Dorothy Stover
Derek was great he came out to the car on Fri. To explain plans I was not feeling good thought that was GREAT we came back Monday and got an account
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June 2023 by CamsCattery
I am so grateful to the amazing people that work at this location. They stayed open an hour and a half late to assist my grandma when she lost her phone. Thank you!
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March 2023 by Veronica Kwete
Justin from T-mobile Newbraufels was awesome. He went above and beyond to help me manage my accounts. He knew the true meaning of customer service and i like how he calls the Texas sunset " the golden hour"?...keep up the good job and stay blessed ?
