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November 2023 by David Alder
Brian is awesome and I would recommend to anyone. T-Mobile is working way better than Verizon here. Well worth the move.
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November 2023 by R R
TERRIBLE SERVICE!! KRISTIAN OR CHRISTIAN (NOT SURE HOW TO SPELL HIS NAME) WHO IS THE STORE MANAGER IS TERRIBLE AND DOES NOT KNOW WHAT HE IS DOING. WE UPGRADED OUR PHONES AND IT’S BEEN NOTHING BUT HEADACHES SINCE THEN!! INSTEAD OF TRYING TO FIX THE ISSUE HE CAUSED, HE GIVES THE RUNAROUNDS AND TELLS US TO CALL 611 CUSTOMER SUPPORT AND THEY’LL BE ABLE TO HELP ME BECAUSE THEIR SYSTEM ISN’T WORKING PROPERLY OR HE DOES NOT HAVE ACCESS TO THE ACCOUNT. BECAUSE OF HIM, THIS IS THE FIRST TIME WE HAD A REALLY BAD EXPERIENCE WITH TMOBILE. THANKS TO CUSTOMER SUPPORT, I WAS ABLE TO CALL THEM AND SPOKE TO A MANAGER WHO WAS ABLE TO FIX MY BILLING ISSUE.ALL THE REPRESENTATIVES AT THIS STORE ARE NOT FRIENDLY AND ALWAYS HAVE A SERIOUS RUDE FACE.
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September 2023 by Earlie Guest
Me and my wife enjoyed our experience in you tmobile store with Joanna and Kristian. Great customer service.
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September 2023 by Mona Jeterguest
Joanna & Kristian customer service was great. They took care of my phone needs.Thank you
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July 2023 by Nate
Alexander and Bryan were very helpful setting a new phone up
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July 2023 by J Bemos
Went into store for some help switching from cricket. Let me tell you Alex gave me one of the best experiences I have ever had in a phone store and made it super simple
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June 2023 by Doug Smith
I was greatly impressed by the help and assistance provided to me by Brayan and Alex at this T Mobile store. They were knowledgeable, patient, and knew how to get my new Samsung G23 Uktra operating perfectly! Highly recommend this store and these gentlemen!
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May 2023 by Tyler V
What an amazing and friendly staff here. I worked with Alex and he really knows his stuff let me tell you he saved me and my family $120 a month switching. And made sure we applied for all are promotions for us and also made sure we had an understanding/expectation of how everything works.
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May 2023 by Melody Faghih
Best customer service from a phone carrier store we have ever had. Alex was very helpful with all the things we needed and answering all of our questions.
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May 2023 by Cory Johnson
Amazing staff and energy when I walked in. Alex made my experience so smooth and easy switching from AT&T. And made sure I knew everything before I left.
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April 2023 by Bruce McPeters Jr
Went in yesterday with the intention of switching from AT&T and buying a new phone. Walked out with a new phone, new plan, and home internet. Alex literally helped me cut my (Spectrum) internet expense in half. He couldn't have been more helpful. Had us in and out in less than 30 minutes with the exact phone I wanted, in hand.
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March 2023 by Armando Nieto
Went in this evening & had a wonderful experience with Diana! She was friendly, very helpful & definitely knew what she was doing. Being Business owners ourselves definitely would be proud to have someone like her running our Business! She's an Awesome Asset!! ??
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March 2023 by Daniel Rainwater
I had an issue understanding my phones technology. The associate Diana could not have been more helpful. Her knowledge of my phone and explaining everything to me was sure appreciated. She is such as asset to TMobile. I will definitely follow up with her concerning a update on my phone. Thank you again Diana.
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March 2023 by Chelsea Smith
This location was terrible. Went into the store and they didn’t want to assist us. Was looking to buy a new Samsung phone, they didn’t have anything in stock, had no recommendations, we asked if other T-mobile stores in Nb had them, was told their phone numbers are on Google. The woman there working was extremely unprofessional and rude. Also, they don’t do data transfers after a certain time. Absolutely no customer service. We’ve been t-mobile business customers for over 20 years now and that was the worst experience. Went into the car, called t-mobile and spoke to a very kind woman overseas who helped order a new phone. Save your frustrations and go to the creekside location instead. Creekside T-Mobile has way more knowledgeable T-mobile staff who help you hands on. Leroy at the Creekside location was extremely helpful.
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March 2023 by Yadhira Galindo
If you are looking for the best customer service experience I recommend to look for Brayan he is very helpful, kind, patient and gives the best knowledge and advice for the best plans and phones and suit you.
