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October 2023 by Rachel Silvas
I’ve never been this mad with a medspa or anywhere in my life. After rescheduling and finally cancelling due to not being able to sync appointments and being put on hold off and on for 45 minutes, they’re saying I didn’t cancel in which I did. I work for a plastic surgeon and am just so taken aback at the customer service and ownership. After all of this they had the wrong number on file which should’ve been taken at time of scheduling so even if I did entertain their narrative, no one called for a reminder so I could correct them on cancelling due to not even having my correct contact number. So, $735 later and being given half back it defeats the purpose. What’s wrong is wrong and what’s right is right. No wonder they are under a major lawsuit. Stay away. They must’ve needed that $500.00 donation more than I. You’re welcome. (In response to her below rhetoric, the number $370 isn’t even correct.) They are just a mess. STAY AWAY.
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October 2023 by sherry moore
I love The Retreat! Truly amazing talented professionals. We are so blessed to have this type of talent in New Braunfels. Love the staff and the owner is one of the kindest people I have ever known! They always make me feel so pampered!
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October 2023 by Katherine Gualy
I grew out my hair for my wedding in the spring and was unsure about what to do with it from there. I told Ray I wanted to make the most of my curly hair, and the texture and volume he was able to create while maintaining a good amount of my length is incredible! I feel like my hair is finally doing what it’s supposed to do, and I’m so grateful to Ray for knowing how to take care of my thick curly hair.
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October 2023 by Kendall Klimitchek
I have never left a negative review before and I was excited to try the place out for the first time. While the place was cute and everyone was nice, my recommendation would be to ask who is the best person for massages. I had a deep tissue, but felt like I It was paying to have someone rub lotion on my body. Just disappointing after a long stressful week. I think I left more stressed out that when I came in.
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October 2023 by Ashley Loewe
I never write negative reviews, so I do not take this lightly. However, I'm extremely disappointed in The Retreat. I will never go back. I received a gift card and tried to redeem it twice for a service. Both times my service was canceled by the salon. I completely understand that people who provide services get sick. But after the first time of me asking if I would be able to still redeem my gift card if I wasn't able to get back in before it expired they assured me they would still honor it when I rebooked the service. I guess that wasn't marked on my account? When I rescheduled my service for today and it was canceled for the second time by the salon I tried going into the salon to just redeem the gift card for merchandise. They refused to honor the gift card. I do understand expiration dates, but I also took off work twice. Moved schedules around twice already. Been canceled on twice. And then something isn't honored because a note wasn't marked on my account like I was told it would be?? I was being very calm and understanding, but yes I did question this. I wasn't met with a super friendly customer service response either. Y'all must be doing quite well and don't need my business. I hope you enjoyed the gift card donation.
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September 2023 by Frances Fontaine
The retreat salon and Day spa is a business that puts it’s customers first! Friendly staff that is interested in doing what the customer wants in a cordial, warm atmosphere. Very professional staff. I’m thankful I switched to this business for manicures and pedicures.
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August 2023 by Kathleen Krueger
There is a reason the Retreat Salon is voted a favorite by New Braunfels residents each year. It is a delightful, beautiful salon & day spa with a courteous staff & owner who are among the very best you will find!I highly recommend it without hesitation.
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July 2023 by Angela Severson
My daughter and I came here for the seasonal pedicures and they did not disappoint. We got great pedicures and the facility itself was nice as well. A little pricey but worth the splurge once in a while.
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June 2023 by j c
Very nice Retreat Salon & Day Spa. Very friendly staff, nice atmosphere, excellent service. Small parking lot but enough room to come check them out.
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June 2023 by Cherity Pierce
My husband bought me the half day retreat for Valentines Day… the whole experience was AMAZING! The staff we so friendly and I had the best massage of my life! I can’t wait for another kid free opportunity to go back for another!
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May 2023 by Janis Hansen
I love this Day Spa. Moved from the Pacific Northwest and worried about replacing my Stylist and Masseur. I need not have. My experience here has been great. Love they have a Boutique to browse while waiting. They also offered a glass of wine while I waited. They do have other brevages, but I opted for wine as it was mid afternoon.
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March 2023 by Tyler May
Sent my wife here for a prenatal massage as a surprise. Afterwards she told me it was basically an hour long back rub. No real massage happened. She wanted her sore hips and shoulders worked out. Maybe I misunderstood what a prenatal massage is but pretty disappointing for $94.
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February 2023 by Debra Bevill
I was so excited to finally try NB favorite spa. I am a licensed massage and skincare therapist for 15 years so I was very hopeful I would finally find a quality massage. I got a 90 min. Deep tissue with Rocko. Not sure about his name spelling. I arrived 15 min early so I could fill out my paperwork, intake form. They never ask me to fill one out. I thought they might ask when I got to the treatment room. Nothing.. Just asked to lay face down. This was the most alarming part to me. It’s actually illegal and unethical to not have your client give you their medical information. Your medical history could be a contraindication to a treatment. It could really hurt someone who might have had a number of condition or been on a medication. The massage was not awful, but not good. He did not massage my feet, neck or hands. Did not touch the front of my legs. It was very incomplete for a 90 min. Massage. He did not use his fingers, only forearm and palm. It’s almost impossible to do a deep tissue without using thumbs and fingers. I was so disappointed. When the lady upfront ask me how it was I said, it was ok…. She chuckled! Chuckled!! The over all experience was unprofessional, unethical and a subpar massage. I really wanted to give a great review, but honestly could not.
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December 2022 by Joann A.
Love this place!! Everyone is very friendly. Alex is my one and my daughters stylist - she even did your hair and makeup for my daughters wedding. Highly recommend her! The boutique at the Retreat Day Spa is awesome too! I've gotten several things there. Definitely worth stopping by and giving it a try in all areas.
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December 2022 by Stephanie Wright
I’ve been getting salon and occasional mani/pedi services here for over five years and I absolutely love going to see Alex and everyone at The Retreat. I have, uh, difficult hair at times (long and super thick) and Alex always takes such good care of me with anything we’re doing (color, highlights, and cut). She makes it fun to take risks and try new things, but she prioritizes hair health. I appreciate that so much. Seriously though, the entire staff feels like family to me.
