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November 2023 by Stephen Dikkeboom
I recently had a fantastic experience at The Wash Tub car wash in New Braunfels. The staff exhibited exceptional customer service, making me feel welcomed and valued. The facility itself was impeccably clean and well-maintained, showcasing a commitment to excellence. What stood out the most was the attention to detail by the attentive staff who meticulously finished the job, ensuring even the smallest areas were thoroughly cleaned. The Wash Tub's dedication to providing a top-notch car washing experience has undoubtedly earned my loyalty. I highly recommend this establishment to anyone seeking quality service and a sparkling clean vehicle. I even had a positive conversation with one of the managers on duty, Michael. He seemed engaged with his staff and the entire process. Recommend this place wholeheartedly.
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November 2023 by Brandon S.
Great car wash experience! everyone is friendly and informative about the process, what chemicals they use, what to expect, etc. The price is well worth the service and results.
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October 2023 by James Stone
I cannot say enough good things about this car wash and all staff at this location! I Uber on the side and have a monthly membership to get my car washed everyday! From the moment I pull up I’m meet by Cord most of the time and his customer service is excellent! Walking in to get my claim check I’m greeted a lot by Sandy, who is seriously one of the nicest humans I’ve ever meet! So helpful and kind and always has a smile and calls me by name! When I walk out I’m greeted a lot by one of their leads Victoria and she is the exact same! Always making sure I’m happy and satisfied! Just amazing customer service at every angle and I’d highly recommend to anyone here in town! Tough to find service like this in today’s world, so just want everyone to know that works here, they are doing a great job and are very much appreciated! keep up the great work!
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October 2023 by Mario S.
Deserving of all the praise. Top notch service each and every time regardless. Friendly and approachable staff every time. I come whenever I have small window and they give you everything you came for each time. So affordable I felt like I was stealing. 10/10
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September 2023 by Angie E.
I inquired about their membership and was assisted by Stephanie @ the front desk. She was very kind and patient and strived to provide me all the details to the questions I had. She smiled the entire time while assisting me. I thanked her for providing me with excellent customer service and for being so giving of her time. I truly appreciated her!
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September 2023 by Katie Romolino
Definitely my new spot to get my car cleaned. The detail came out amazing, my car looks brand new. Did not take long at all. AMAZING customer service especially from Jacob and Sandy. You can get your car detailed at different places but the workers is really what makes this place great. I had a great experience. Highly recommend taking your car to this location.
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August 2023 by Homero Nobles
This was my first time here l, but it wasn’t a great experience. I went there to get my seats shampooed. But all they did was vacuum the seats I took it back and asked nicely if they could shampoo the seats since I paid extra for it, and still they only vacuumed it and the same dirt was on the seats. Kinda upset that I didn’t get the service I paid for cause they “Didn’t feel like doing it”. But atleast the manager and the kids were having a good time. Not a lot of attention to detail. At least on the interior.Service: Full body wash
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August 2023 by Stephanie Gonzales
Worse job ever..I have never been to a wash tub where we had to ask for it to be redone and after that still go vacuum the car. While there a sweet veteran stated he always has to have his cars redone. So disappointing to pay for a service that was done half ***.
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August 2023 by Lori R.
Amazing place! Clearly the BEST car wash in NB!!! Don't forget to peruse the boutique inside, really cool stuff
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July 2023 by Terri Jones
I've used this place a few times, even purchased gift cards for others. In the past, 5 stars. Car looked as good as when I do it myself. Today, the exterior was great, but the vacuumed interior was really bad - and I paid extra for the Ultimate, too. Maybe the heat got to the employee who vacuumed...
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July 2023 by Moe Lester
Paid $170 for a detail here that took 3.5 hours and my car was returned to me still dirty. Had them take it back and fix while I waited another 1/2 hour and it was returned to me not as dirty but clearly not detailed. Visible dirt on my dash and other areas. Don’t waste your time and money at this location. Rip off.
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July 2023 by Dallin Haynie
Got the full detail cleaning inside and outside of the vehicle. Really impressed with the quality of work. Will definitely be coming back.
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July 2023 by Lane Reeves
I usually go to the San Marcos location and I have to always get them to re- vacuum and get the trash. It’s all ways a half a** job and if they just did it right the first time that would be awesome. Yesterday I went to the NB location and my car looked the BEST it’s ever looked when going to the wash tub and I’ve been a member for years. Joe is doing a great job! San Marcos location could learn a thing or two from NB location!
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June 2023 by Ronnie Staton
I took my car in for the inside to be cleaned and vacuumed out and I got it back with a quick wipe down and barely vacuumed. There was trash and dirt on the floor of the back seat. There was sand still in the back seat, bird mess still on the hood of the car and the didn’t vacuumed the trunk at all. There were leafs and dirt all over it.At least the woman at the register was nice.If I had realized I was going to have to vacuum my car still to actually get it clean I would have saved the 45 bucks and gotten food from next door.
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May 2023 by J R B.
We spent over $300 on an inside and outside detail. When we picked up the car the charge was over $300, and the driver's door handle was broken and unusable. They refused to take even one dollar off their charges and were arrogant about it.It cost about $350.00 to have the door handle repared. Again, they refused any responsibility. I'll never take another vehicle there. If you do, be prepared for unpleasant suprises....
