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November 2023 by Curt C.
You can do it, they can help. This is a sprawling big box store along one of the busiest north-south highways in the country. This place seems to cater to the builders, and not so much the finishers. They have a large outdoor and lumber section, but the stuff for the smaller projects seemed to be lacking. Need help here? You're outta luck. Fortunately, in Texas a lot of people are eager to help answer questions, even if they don't work there. I didn't see an orange vested employee in the aisles. It's always maddening when they decide to shut down the whole aisle to drive their ladder or forklift around to rearrange the merchandise when you just need in there for a single washer or something. My favorite HD product has gotta be the 15' skeleton they sell for Halloween... Parking is easy. Access is easy.
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October 2023 by Phillip L.
I visited the Home Depot in New Braunfels this morning for a few bags of fill dirt. Many of the bags were busted open with dirt all over the floor and the aisle was filled with trip hazards. The un-busted bags were up too high to reach. I let the cashier up front know and she diligently tried several times by phone (it was broken) and a handy talkie that no one answered after 5-6 times. I finally called the store and spoke with someone up front who sent a lady named DeDe to the register and all she did was complain to the cashier! After about 10 more minutes, a guy named Devon came and was looking all around the back and finally came up front and started getting snappy because no one was back there. I told him maybe he should have come to the front to begin with so then he lost it and accused me of talking mean to him and he was doing me a favor. These sorts of things happen regularly at that particular store. Many aisles are always closed or heavily cluttered. The line manager promised to confront the rude "take-with" but I think I should avoid that Home Depot with the plague. Take your chances if you wish.
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September 2023 by Alana D.
Went here to rent a truck. The two men working in the rental center were friendly and the process was quick!
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September 2023 by Ana A.
Great selection of all the hardware and home improvement needs that you could imagine.I really enjoy their gardening section and all the employees always been helpful and show me where the products are that I'm looking for. I like browsing for general home improvement ideas and the appliance section give me a pretty good idea of some of the upgrades I could do with my house. Sometimes I do need a board cut and it is nice that they can cut a piece of plywood as I need for any shelving or various needs around the house.
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July 2023 by Anthony F.
Phone left off the hook on Friday July 21st 3pm and has been off for the entire day. Called the other one home depot in the immediate area and all were helpful in my questions. This location feels entitled to just ignore a corporations employee policy protocol. Paying for a phone line to help the customers they're blatantly ignoring. Wasting a businesses money to provide horrible customer experiences can't be good to the bottom line profits. Maybe look into why this location doesn't adhere to policy in regards to phone inquiries. Definitely horrible customer service at this location. I can just imagine what curbside or online order customers are experiencing. Pathetic to even know management allows this blatant lack of concern for customer satisfaction. Forwarded to wait while the line rang for over 30 minutes on speaker. That was enough to know they wouldn't pickup. Home depot customer service rep this day just felt that they earned a in store vacation away from responsibility. Got to love the people that are hired to stand around and figure out how to avoid on the job duties. Talk about giving pay raises. Give the customer service here a bonus and pay bump. They have definitely found a way to steal pay checks. Might as well make it a hefty one so they really reap the rewards of no work ethic. The store management here must really like their employees to grant them the ability to just not answer the phone. Crazy to think people are paid to be this horrible at a job.
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July 2023 by Ben N.
The worst Home Depot of all Home Depot's. Cancelled my pro extra membership and will only be shopping at Lowe's. Rude flagrant James church general managerCouldn't care less about customer satisfaction. Return lines out the door and an entire store filled up with undertrained staff that doesn't even know how to ring up items. Shelves always missing critical items.
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June 2023 by Syd E.
The workers here are extremely incompetent. Every single pick-up order or in store purchases - there is always issues with my order. Wether it's the workers grabbing the wrong product for my order or giving me something damaged. Don't even bother trying the curbside, as it will take forever, but also the workers are too lazy to help you load your order. One kid told me "I'm not supposed to help load". Such a joke.
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June 2023 by Allen B.
Poorly staffed store. Waited over an hour for help that never showed up (despite us asking again multiple times).
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December 2022 by Judy R.
I purchased a washer and dryer from the appliance department at the Home Depot store in New Bruanfels, TX on 11/27. Delivery was scheduled for 12/1. Delivery people reported that they left a note on the door. I was waiting on the front porch for the 4 hour wait period so the obviously did not leave a note on the door. Delivery was rescheduled for 12/8. Delivery people installed and tested the machines - the washer did not work so both washer and dryer were returned the same day. I was told that I would receive a refund within 2 - 3 business days. I called today 12/13 to find out why the refund was not credited to my card by now. Now they are telling me that it will take 7 - 10 business days - so Home Depot has had $1500 for 3 weeks and I will not actually get funds back until 12/18!! DO NOT SHOP APPLIANCES AT HOME DEPOT!!!
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December 2022 by Reuben M.
They had the hard to find torx sockets for newer vehicle bolts. Replacing the shocks on a 2013 dodge dart. E14 and e20 needed. Also salt bags needed for my water softener.
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September 2022 by Vanessa Henderson-White
They will not exchange a tub shower combo that was purchased… And was broken out the box when I asked to exchange they tried to tell me that I had to go through the manufacturer… And not them when called the assistant manager wouldn’t let me speak to the store manager he wouldn’t give me the name of the area manager or the district manager this is for an elderly 77 year old disabled veteran and I couldn’t be more disappointed in the Home Depot
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August 2022 by Sharon T.
I purchased a stove. July 3. They delivered it. July 9. Put the plug on it. Aug 11 we hear 2 loud pops. Aug 12 no elec to it. Got home that night pulled out the stove looked behind it. The wires nuts everything was melted together. I called home depot can't take back a stove. I go up there on the 16th talked to an Assist Manager after waiting an hour. He told me that he had to file a claim with Home Depot insurance company. It is now Aug 31. I have been calling all round trying to get help. NOTHING. I talked to a third person through the insurance place and they will only refund a repair. I want my money back to purchase another range. If I have my way I will never by anything big from home depot again. They do not stand behind their customers. I'm getting back on the phone again today. Everyday.
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June 2022 by Blake M.
Nicole in the appliance department has been WONDERFUL help. I had a problem with my Home Depot CC and she was on the phone for over an hour dealing with customer service. She had way more patience then me.
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June 2022 by John Surface
Had what I needed was in and out ?
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May 2022 by Larry L Demorest Sr
It was a great experience. The Entrencher, 18 Inch, was the perfect size for the job. Ran perfectly. Will rent more from this Home Depot.
