The UPS Store in New Braunfels offers expert packing, shipping, printing, and mailbox services. Customers frequently praise the excellent customer service, noting it is refreshing and rare. Staff members are described as going above and beyond, providing patient, friendly, and helpful assistance even right before closing time. Many rely on this location for Amazon returns and as their go-to for shipping packages, whether local or out of state. The store is recognized for its kind and helpful team, with specific appreciation for handling last-minute projects with patience. Customers express they couldn't manage certain tasks without the help and state they will use this store for all future shipping and project needs.
This UPS store is so convenient, and Billie is so kind and helpful. Always ready to assist, knowledgable, professional, always greets with a smile. Awesome customer service!
December 2025
Literal lifesavers. I had to print out, photocopy and notarize a bunch of documents and they were super helpful, all for a reasonable price. If I’m ever in a similar position, I’m coming straight back here!
