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March 2024 by Karen B
Traveled here for my daughter's baby shower. I was pleasantly surprised how clean and comfortable the king suite was. I rented the jacuzzi tub room for them. The tall ceiling made it feel nice and open. I would definitely visit again. Nice selection for the continental breakfast as well.Rooms: Clean, comfortable, and roomy.
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February 2024 by Laura L
Get what you pay for here. Older building, doors and walls in room are a little beat up. Reasonably clean and quiet.Beds are comfy. Staff are super friendly. A couple of small, seasonal bugs - common for the warm weather in South Texas. No evidence of roaches or bed bugs. Basic breakfast. They serve these strange egg discs, which are gross. So keto options are very limited. Safe and clean.
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February 2024 by Jason Phillips
I stopped in to stay the night about a week ago. My kids were tired so we got off the road for the night. I stopped there because the sign said Best Western and I assumed the standards would be similar to others I have stayed at. Boy was I wrong. The floors in the rooms were dirty. Looked like they had not been vaccuumed well if at all. There was a brown ring in the tub and black mold in the toilet. There was hair all over the bed cover. We had to throw it on the couch which was also stained up. This place looked like a Crack motel. I could not believe best Western would have their name be part of that disgusting place. I went to get ice and ran in to someone who looked homeless and on drugs. That place wasn't worth 20 dollars a night. I will never spend my money with them again.Rooms: The rooms are disgusting. They do not seem to clean at all.Safety: Seems like they let Anyone stay there. It is not a safe place to bring your children.
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January 2024 by Shannon P.
New Caney Inn, is very unprofessional, I worked there for almost 1 year, Anna I've worked in many hotels. The things that I saw and went on there just was mind blowing. First off the so- called manager Billy Patel is an alcoholic who drinks on the job. He drinks a case of Coors. Very unprofessional. Next because he was a cheap boss, he's hire illegal immigrants paid them under the table cash. That's all he hired was illegal immigrants and Mexicans that couldn't speak English. He treated us like crap. Never talked to us, never had meetings. The hotel constantly had bedbugs I've seen them several times asking with cockroaches. He told all of us to shut our mouths don't let the guests here this. Then in room210 seconds floor there was always green mold all over the bed, couch ,computer chair, tables. He make us house keepers go into the rooms and wipe every thing day , he even made the matemence man go wash and scrub the green mold from the couch, in stead it really needed to get thrown away. All the furniture in all the rooms were broken out dated. None of the drawers opened because they were broken. I cleaned the ac filters and there was black mold in the filters. Black mold under the ridge of the toilet where the other house keepers didn't clean good enough. Some of the house keepers never changed the pillow cases putting fresh clean ones on then. Being to lazy to do so. Many of them never vacuumed the rooms again being lazy. They didn't take pride in cleaning the rooms . We had to put the break fast up to. We'll Billy wouldn't let us throw that mornings scrambled eggs away they works out it in a bowl flow the next morning. Same goes with the gravy. That got reused for the next morning too. None of them ever wore clothes when they were putting bread back in the bags ,bagles back in bags. I'm really surprised no guest has gotten food poisoning. The hotel isn't family oriented, it's a drug den, I've found Crack pipes, syringes from heroin or meth use. Weed in the drawers next to the bibles. They have a sign at the door saying that the building is under construction. That's funny I've been there since first week of March carpet was the only thing laid. And it wasn't even professionals that did it. The roles of carpet is still in the front. Billy hired the cheapest Mexican he could find. Then cars have been broken into. Peoples stuff in there rooms have been stolen. The list goes on and on. Billy and his wife live there on first floor where it says storage room. Billy begged is not to tell any one because he's not supposed to be living on the premises. The thing that really bothers me is Billy is an alcoholic and drinks his Coors beer on the job. In the laundry room. I got fired because ihave an abcess in my tooth, they claimed I missed to much work. What the he'll am isupposed to do come to work with the left side of my face swollen and in so much pain. I don't have health insurance. Billy pays us dirt. Treats us like shit when he sees us he doesn't even say hello. He's useless. So he gets this uneducated girl who has no manager experience to let me go . When I was asked why I'm let go there should of been a reason corrina gave me 6different reasons. She had no idea what to say. Very in professional. Billy keeps her because she does all the paper work Anna Billy drinks him self till he's drunk. If you care about your children I'm begging you don't go to that hotel black and green mold is deadly. Billy will not get exterminators out there. We lost a hole base ball team last summer because of how bad this hotel is. It's a drug hotel and I've seen pimps coming in with there whores. I promise you everything I've said is true. I was actually looking for a better job when they let me go. I busted my but die that company never got a raise never got Christmas bonus. He made us cook, clean rooms after cleaning rooms we had to go do all the laundry. That's how cheap Billy patel is. Go t
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January 2024 by Megan S
12/21/2023 the cleanliness of the room was overall disgusting. Stains all over the chair. Mold in the bathroom, poorly vacuumed and the sheets smelled musty.We found an adult bed bug crawling on the chair in room #304We immediately trapped it inside of a ziplock bag and brought it to the front desk. The staff’s response was extremely underwhelming. Employee stated they haven’t had an issue in 7 years and was nonchalant about it. We were moved to room 219 and immediately found evidence of bed bugs there among other bodily fluids on the bed skirt. Absolutely horrified, we immediately took pictures. Went to the front desk, informed them of our findings and let them know we wouldn’t be staying. They granted us a full refund and we had to find a different hotel for the night. Mind you we are traveling with two small children. We will never go back there.
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December 2023 by Megan Swenson
12/21/2023 the cleanliness of the room was overall disgusting. Stains all over the chair. Mold in the bathroom, poorly vacuumed and the sheets smelled musty.We found an adult bed bug crawling on the chair in room #304We immediately trapped it inside of a ziplock bag and brought it to the front desk. The staff’s response was extremely underwhelming. Employee stated they haven’t had an issue in 7 years and was nonchalant about it. We were moved to room 219 and immediately found evidence of bed bugs there among other bodily fluids on the bed skirt. Absolutely horrified, we immediately took pictures. Went to the front desk, informed them of our findings and let them know we wouldn’t be staying. They granted us a full refund and we had to find a different hotel for the night. Mind you we are traveling with two small children. We will never go back there.
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December 2023 by 351 Lariat Super Cab
Got in our room and noticed it was a bit dirty and not vacuumed well. Not a big deal since the beds looked clean. Trying to put our two small kids to bed found a bed bug crawling on the chair in the room. Put bug in a zip loc and gave to the front counter. Switched rooms and the next room was dirtier than the first. Ended up staying somewhere else. Was able to be refunded at least
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December 2023 by Jake Daniels
I arrived to a very clean property that was well maintained- I checked in with Karen and she was very nice and friendly- I left to work and cameback and was greeted by the night desk clerk Eddie- I very appreciated that they were friendly and could tell that they both cared about their jobs- good employees like this are hard to find! My room 204- was clean and spacious- My bed was comfortable and I appreciated that there was a desk area to sit and do my work at! Warm shower and a microwave and tv all worked well! Parking lot was always well lit and seemed safe enough to where I didn't have to unload my vehicle like to do in some hotels. Thank you staff for making me feel at home!
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December 2023 by Jake D.
I arrived to a very clean property that was well maintained- I checked in with Karen and she was very nice and friendly- I left to work and cameback and was greeted by the night desk clerk Eddie- I very appreciated that they were friendly and could tell that they both cared about their jobs- good employees like this are hard to find! My room 204- was clean and spacious- My bed was comfortable and I appreciated that there was a desk area to sit and do my work at! Warm shower and a microwave and tv all worked well! Parking lot was always well lit and seemed safe enough to where I didn't have to unload my vehicle like to do in some hotels. Thank you staff for making me feel at home!
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October 2023 by Brandon Shanks
2nd time I have stayed here on my annual trip to New Caney. No complaints. Very clean, there is free breakfast each morning. Not your typical continental either. The overnight desk clerk makes a feast of eggs, bacon, biscuits & gravy, toast, bagels, has browns, etc. A little pricey but for the size of the rooms it's worth it. Also has a whirlpool next to the pool that is super warm. Will be back next year for sure.
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October 2023 by Denise Resto
We had to change rooms twice in the first 3 nights of being there. The first room they put us in did not have a working dresser. All of the drawers were broken. They then moved us to another room in which I found a bed bug and had gotten bitten. They then had to move us again. Third room we went to was okay for the rest of the stay. The pool was okay the third time we went to the pool. I found a slab of hair in the hot tub which was nasty. Overall the experience was okay considering customer service. But I definitely would not stay there again..
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September 2023 by Edward battista
This Best Western Plus was a great place to stay. Clean great breakfast and the staff was awesome. I recommend this hotel.Rooms: Rooms were nice.
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September 2023 by Mark Kling
Location was not that easy to get to. The employees were very helpful and courteous during my
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June 2023 by rich deming
Had a great stay minus the pet policy, doggos stayed in the car as there is a $250 pet cleaning fee, yikes ?
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May 2023 by Renee Rodgers
Great place to stay. I had lost power at my house and had important meeting to attend so went to best Western because they are nice and affordable. This was beyond my expectations. Will definitely stay again
