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November 2023 by Gordon Fisher
My wife loves this place,the staff is friendly and the jewelry is always nice too. Great place to bring your special person.
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September 2023 by Durell Mullen
The nicest people helped me find the perfect gift for my granddaughter. Thank you so much.
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September 2023 by D A
Quality jewelry loved by women and men. I have purchased bracelets, pendants, rings, and crosses which have all been greatly appreciated.
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September 2023 by Loree Ruiz
Great customer service. The place is very elegant and tastefully done. Great place to spend a lot of hard earned cash.
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September 2023 by Lisa Calvert
The store, staff, and jewelry.. all amazing!
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July 2023 by Kirsten Kuehnen
The staff at James Avery in Valley Ranch are always so helpful. I appreciate your excellent customer service.
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July 2023 by Janet Covarrubias
The worst location I have been to. Every time I go I have a horrible experience, the only reason I keep going is because it's the closest one to me. I took my ring to get re-shaped original size (7) because it wasn't a circle anymore after some time of it being worn, The employee (April) told me my ring could get smaller maybe a size down or so and I said that was fine as I have small fingers. I could easily fit it on another finger. Just not anything bigger. When I went back to pick up my ring it wasn't smaller it was bigger. It went up to a size 7 1/2 And at that point I have no use for the ring & they wouldn't do an exchange either. Another employee told me the only option was the 25% off retail price for an exchange of the same product which I'd have to pay for. The jewelry is already expensive and it was the employees mistake for not letting me know the ring might get bigger not smaller. If she would have stated that, I would not have gone through the re-shaping process. Not the first time I have issues at this store by another employee (Elizabeth) When I go in she gives me a dirty look, she's very rude & always hovering over the employees when they are talking to customers. She does this with everyone who walks in, I have witnessed it when I'm there including to myself when I am talking to the employee who is usually helping me out.
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May 2023 by angela ramirez
I’ve gone a handful of times to this store, and most of the time they don’t greet you, nor do they ask if you need any help. For example, today I went in to buy a charm, and I can just see the Hispanic girls size me up for whatever reason. My mom and I were there for a couple of minutes just looking at first but we were going to buy charms and about 5 employees were all just talking amongst themselves not attending to the customers (when the only customers were my mom and I, and 5 of them) at least greeting would’ve been nice as you walk into the store. Overall, a very unwelcoming environment.
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March 2023 by Harlie Batchelor
I love my rings! Thank you New Caney Team for all your help in completing my set!
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January 2023 by gilbert partida
Awesome, nice and helpful also friendly. ?
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October 2022 by Margaret Martin
Not much to say but if you go you know. Fabulous, friendly, helpfuln and knowledgeable.
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August 2022 by Sylvia McDuffie Bogney
I have 3 charm bracelets. One is completely full❤️
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July 2022 by Jaz
I always feel welcomed at this location, every time I come here the staff has always been attentive as soon as I walk in and ready to help me. I’ve been helped by different workers each time and all of them have been super friendly and helpful
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January 2022 by Carrie Connors
This location seriously needs training. Please teach your employees to actually check the stock before telling a customer over the phone something is there when it isn’t. It would’ve taken the employee 2 minutes to check the drawer. Instead I was told something was there, waited over 30 minutes in line, only be told their computer system was not update once I finally made it to the cashier. That was the whole point of me calling. James Avery used to be a pleasant experience, I hope it can raise it’s service standards.
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December 2021 by John Hauke
the young lady that "helped" me her name being Promise was no help. all she did was ignore my questions and did not bother to try and get anyone else to try and help
