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February 2024 by Michele Goodknight
Popped in for fill ins, and they had what I wanted . We still have to go to HEB for balance. Some of their items are just too pricey .
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February 2024 by Laura Taylor
Donna cashier is very rude .. goes out of her way to be rude to my special needs son.. very rude when you give coupons . Very rude period. I love this store only cashier who is extremely rude here .She needs to be taught common courtousy.and customer service .. honestly thought about changing stores .. because she is so rude...managenent please change this or you will be lpsing lpts of customers ....
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February 2024 by Melinda Morgan
My favorite grocery store. Workers are friendly and helpful. Always have many registers open and store is really clean.
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February 2024 by Dia a Dia Con Salud
Excellent products
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December 2023 by KIMBERLY QUINN
Thank you Kroger's. I just want to put a big shout out to Jacob. He is a cashier and he took his own money out of his pocket so us Teachers at Valley Ranch Academy could have drinks. Very rarely do you see this anymore. Thanks for hiring people that go way beyond. PRICELESS
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December 2023 by patience 1
My family meets up the first of December to have a Starbucks coffee and pick out a Christmas tree. We usually go to a different kroger location but the New Caney Kroger was more centrally located for us this year. We made our tree selection and paid inside. There was no one around so we loaded up our tree and were unable to locate twine to tie it down. My adult children went back inside to inquire about the location of the twine. The manager john simply told them he didn't know. Not realizing my children had already gone inside to ask, I went inside and asked manager John the same question. He was very quick to say he was new and didnt have anything to tie the tree down with but would take care of it tomorrow. I went to the isle with rope and selected some and a utility knife and went back to John. He instructed an employee to go help me and take scissors. The employee was very helpful and professional. John needs to put down his phone and bag of candy and focus on customer service and receive some training in critical thinking. The man who helped us would make a better manager than John. What a disappointment and bad re6on Kroger he is.
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November 2023 by Johnnie McHardseed
Went here earlier today to buy groceries. After I loaded my groceries onto the conveyer belt I realized roaches were crawling in and out of the sides of the conveyor. Honestly I've been so disgusted since. I don't think I can shop here anymore. Is this normal? Do all grocery stores have this problem?
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October 2023 by Cortney Penn
Do NOT order from this store! The Store Manager- Cole - is absolutely NO Help and the Bakery has an undisclosed policy to pay for a custom cake the day before the pickup or they will not make your cake. If this is your policy allow people to pay online when ordering said cake! Absolutely LIVID
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October 2023 by Jason Abernathy
It's all you could ever hope for in a grocery store around 5:00 all the hotties start showing up it's weird I guess they come from Kingwood or Valley Ranch they're definitely not from New Caney. The only thing about the store that sucks is that theft has become so bad that you get a costume on your way out by the large security lady who looks like she played linebacker in college, probably All☆American too..
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October 2023 by Keith Polk
I just spent over an hour trying to reach someone in the courtesy boot to ask a question about tag renewals. I ended up getting the pharmacy to answer and she tried transferring me to them. No one ever picked up. I had to call back to the pharmacy, and she called and spoke to someone in the courtesy boot and got someone to finally answer the phone. I even ask for a manager, but they would never even try to get one for me. Worst customer service I have had in a long time, and that's on the management.
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October 2023 by Clara Luna
Crystal the “Leader” is not polite at ALL. I was waiting on some strawberries and she is not patient and was constantly just rolling her eyes only because we are MEXICAN. The bagger was also giving dirty looks and then continued to give crystal a hug since she got an attitude. I dont mind kroger but its people like her giving people bad experiences and therefore i would not go back.
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August 2023 by Lilah
The one star is for the manager and customer service desk they were the sweetest and helped me with my issue as for the bad review is for the bakery ladies . They were so rude . I ask of they could just add some ruffles to the cake and bluntly said no . Which completely shocked me beacuse the cake i chose looked half done . I only chose it because my daughter saw the my little pony and wouldnt stop crying for it because she loves ponys . It's her 2nd bday so I want her to be happy So i thought maybe they could add a little ruffle to the bottom where it looked like it had been scraped off .I will not be coming back to this bakery.
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July 2023 by Ebony C.
Well kept store but this review is for the bakery. I ordered a cake on Sunday July 16th for the next day July 17th for my twins 21st Birthday. The guy that took the order couldn't spell birthday so I had to write out my own cake order. After take my own order the guy stated "you need to pay now & bring back receipts to have order safe for tomorrow"... I did as told & gave him a copy of the receipt. I was kinda wondering why but didn't question him, I order a cake on June 11th for June 12th & didn't have to pay in advance at the humble location. Well they require a payment because the cakes are ugly. They have crumb coat throughout the frosting the writing looks like a 7 year done it. I'm sorry $40.99 its not worth it! I always bake my family birthday cake if I'm not too busy & I totally regret not doing it myself.
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July 2023 by Pasha L
Robin observed me overheated as I came in the door. Immediately, she rushed over a glass of ice water from Starbucks. She genuinely cared for me as if I were her own child. I was fine, but this was a sweet and memorable experience. (I was meeting a client to deliver a painting, and Robin was extremely sweet to her as well)!
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June 2023 by Fox E.
Not to be confused with Kruger, as in Diane Kruger or Freddie Kruger, which is not a grocery store, not by any stretch of the imagination. This is a massive Kroger located in New Caney, and it seems brand new compared to most, even though it's been here a little while. The problem with Kroger is very high prices, but there's not a lot of options around here, so it's cool to have a massive Kroger with pretty cheap gas out front. There is a gas station located at Kroger and it is a lot cheaper than a lot of the other stations, especially around here, it's probably the cheapest gas I found within a few miles, so I usually fill up here when I come and visit Barbi's Aunt who lives right here, about 2 miles from this Plaza, which we've been to a million times now.
