Rack Room Shoes has been the trusted footwear retailer of choice for more than 95 years by consistently offering quality shoes for men, women and children at value prices. With a wide variety of nationally recognized brands and an assortment of exclusive brands in athletic, comfort, dress and casual, every member of the family will find the shoes they love at the value they need. Customers have generally positive experiences at Rack Room Shoes, with helpful staff and good selection. One shopper was pleased with the "buy one get one half off" promotion and the staff's willingness to ship an item not available in-store. Another customer had a positive interaction with a friendly and patient assistant manager. However, some customers have faced challenges, such as difficulty finding staff assistance and issues with returns and refunds. Overall, Rack Room Shoes provides a decent shopping experience for those seeking affordable and diverse footwear options.
Went in on 9/7/25 . Nancy was great . Greeted me with a smile and asked me right away if I needed help. Helped me find the smallest Converse available. Customer service was wonderful. Will be coming again.
April 2024
Very clean and organized store, staff was friendly and willing to assist.
February 2024
Buy one get one half off is pretty good. Of coarse I bought two and one they'll mail to my home because my size wasn't at the store. That's pretty good. The staff volunteered that info and that makes shopping here even better.
