-
September 2023 by Jim Kotchavar
I want to thank Collaborative so much for their quick responses and work in getting our Generac generator. I appreciate all that Belinda, the installation team, and Collaborative Services has done in getting our generator setup. It is so nice (and rare these days) to work with a company, as well as its employees, like them. Thanks again and we will certainly spread the word to our neighbors!
-
August 2023 by Jenny Ivy
My husband and I are beyond pleased with our experience with Collaborative Services. Dealing with power outages as much as we have recently we knew it was time to purchase a generator, but were not sure who to trust. Collaborative Services went above and beyond. They are knowledgeable, informative, and have the absolute best customer service. They were dependable, well organized, and kept a clean job site. After the project was complete they walked us through the system set up via WiFi and mobile app. We appreciated their thoroughness, dedication, dependability and guidance. We highly recommend Collaborative Services.
-
August 2023 by Cedric Stewart
The customer service that I received from Collaborative Services was secondary to none! Both the process and the installation were amazing experiences, thanks to the staff at this company. Living in an area that is subject to weather-related incidents more frequently, having a generic generator installed now affords me more peace of mind than I have experienced in years. I would highly recommend that the professional staff at Collaborative Services for all your needs.
-
August 2023 by Melissa Flores
When my Generac suddenly stopped providing energy to the house after a recent storm, I contacted Collaborative Services. From start to finish, their dedication to excellence, attention to detail, and commitment to customer satisfaction set them apart.John was prompt, addressed my inquiries and displayed a wealth of knowledge of Generac. His expertise was evident from the outset, providing me information and guidance to ensure I made informed decisions.Collaborative Services is definitely setting a new standard of excellence. Their outstanding service, expertise, and commitment to customer satisfaction make them a true standout. I wholeheartedly recommend this family owned business to anyone in need of services. Without a doubt, they deserve every bit of this 5-star review and more!!
-
July 2023 by Sabrina Walker
Collaborative Services is a great company. I purchased last Friday and just got installed today. Their crew was fantastic and I saved about 2k with them, versus the other bid I got. I truly recommend this company for your Generac generator needs!
-
February 2023 by Kathleen Buckland
We signed up for monitoring service for our Generac generator. Within a week, there was a red light and error message. Although I didn't think it was an emergency, I called the emergency number around 8pm, because storms were coming in later that night. The gentleman that answered the phone was very professional, friendly and eager to answer my questions. Collaborative called me first thing the next morning to schedule service and there were out within a couple of hours to replace a defective switch. Skip and Charles did a great job and let me know exactly what was going on as they were servicing the generator. Everything works great and the monitoring service is well worth it, especially during storm season! I would highly recommend Collaborative Services for your generator needs, whether install or service.
-
February 2023 by George Polk
Collaborative Services is one the top installers in the greater Houston and surrounding areas. From initial consultation and through the entire job process , this knowledgeable team of professionals knows how to get the job done. I have been around this industry for nearly 20 years and and Jeramy and his team are a great organization. Highly recommended
-
December 2022 by Make Fit
My neighbor hired them to install a generator, the gas plumbing is not sized properly and so they can not use the generator and the furnace or stove at the same time. At this time, they are refusing to rectify the problem and he is having to pay another contractor to correct the code violations and bring the gas line up the the Genrac specifications. They will not answer emails or return phone calls, this is not the sort of company you want to do business with. Response to your rebuttal; My review is not in bad faith, I am an experience user of industrial equipment and am confident in my neighbors assessment of the problem created by your installers which is backed up by two of your competitors who are also Genrac dealers My neighbor is also experienced in industrial processes and asked your installers if there was sufficient gas volume before you started the project and they assured him that there was. You have now stopped communicating with him, a common complaint with your customers who have problems. If there is nothing wrong with the installation, simply have your tech return to his home and demonstrate how he can run the furnace and generator at the same time.
-
November 2022 by Norm Sharp
Signed contract with them via Costco lead for a Generac generator and was working with our salesperson to correct a invoice error. Then everybody went silent, tied to reach out via phone numbers and emails with no response.Then find out that they have pulled out of the San Antonio market without warning or notice.Left us high and dry and having to the vendor search process again.
-
November 2022 by Leo Tyler
We had a super crew from Collaborative install our home generator yesterday and they did a great job! JJ and his team were professional, fast, clean, and we definitely recommend this company and JJ’s team for all your generator needs.
-
October 2022 by Ken Carona
Collaborative Services came out to give me an onsite estimate. John was professional and cordial to deal with in this process. Belinda in the office was so helpful and patient explaining the process and answering questions. Very competitive pricing and I was able to schedule my install within 2 weeks of my down payment. Office staff always called or emailed with updates on my install. Installers, Angel, and his 2 associates, were very friendly and answered questions during the install. They had the utmost respect for my property and cleaned up like I never knew they were there. Demonstration of my working generator was excellent. Top notch company with great employees at every turn. Hire Collaborative Services for your generator needs.
-
October 2022 by Tommy Moore
I cannot stop talking about how great Collaborative Services is. The team of installers came out and installed my Generac home generator and now I’m safe from power outages! I have not seen or dealt with a company as great as this one. I definitely recommend Collaborative for your generator and any other electrical needs.
-
October 2022 by Abato Garza
We had a Generac generator installed by Collaborative Services and we have a yearly service contract. Their teams have been professional from sales to installation to the aftercare. We were happy with the installation and the yearly service, and we would recommend them to anyone.
-
September 2022 by Mark Richardson
I have been very pleased with Collaborative Services and the great customer service they provide. Dotti and Belinda in the office do a great job answering any inquiries that I had, not to mention that they always provided status updates throughout the process. It's easy to complain, but I wanted to make sure I took the time to pass along the positive experience and kudos I have for this company. I would recommend them for your Generac generator needs, especially if you value customer service.
-
September 2022 by Lynne Shaw
I recently (July 2022) had a whole house Generac Generator installed in my house. I purchased it through Lowes (in January 2022). The first people they assigned to do the install were inept, inconsistent, unresponsive, unprofessional and incompetent. They delayed my install by months, about 5 months (possibly more)! I don’t want to go on about how bad they were, I want to rave about how GOOD Collaborative Services are! WOW! As soon as Lowes re-assigned my install to these guys, they immediately contacted me to let me know where things stood and what they were doing to get my generator installed as soon as possible. A month later, my generator was installed. It took a month because they literally had to everything from scratch (because the first installers assigned had botched things up so badly). What a night and day difference. Shout out to the Collaborative Services team: Joseph (Project Manager), Sean (installer - He kindly even took my trash out to the curb), Skip (Head Technician), Belinda (got all the permits) and Dottie, my studious, kind and professional representative. I have nothing but fantastic things to say about all of these people. Their work ethic is out of this world. Joseph, Sean worked all day in the heat, and late into the night to get my generator installed. Ultimately, there was a manufacture defect and Skip had to come out to fix it the next day. Collaborative Services did not make a claim to Generac, but fixed it themselves and made their claim to Generac for me instead. I am so grateful to them. I cannot recommend them highly enough!! KUDOS team Collaborative Services!!! You are the BEST!
