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January 2024 by Jeffrey Berger
There simply is not a better and more compassionate clinic anywhere. We have and continue to have our pets, 3 cats and 2 dogs, seen by them. Even our kids take their pets to them. They don’t perform unnecessary tasks and treat your pets as their own. Their advice is based on what they would do and recommend based on what you can afford too. I wish every clinic used them as a template because they are truly the gold standard.
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January 2024 by Myca Pierce
The most professional and nicest people in our area. They love your pet and take great care of them. I highly recommend. I drive in from Conroe.
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December 2023 by Alexis Watkins
I decided to try this vet out when moving to the area. I brought two dogs in and have done follow ups. I have been really pleased with the care and service that Dr. Cronin provides. His exams are incredibly thorough. Esther, the tech, is also incredible. She is knowledgeable and caring. I will always request to work with the two of them. I believe the front desk staff is an important part of the practice as it's the first face encountered. Kelly is 100% incredibly welcoming. She is an excellent receptionist at the clinic. Unfortunately, I found 2 of the other ladies at the front area very cold and not welcoming - they seemed so miserable. I will continue to use this vet because of the three names I listed. Overall very pleased.
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December 2023 by Dan K
Saved my hunting dog back in 2013. She got attacked by several feral hogs. She had to be stapled back together. They dropped everything to help. High regard for Dr. Kim & Steve.
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December 2023 by Mike Sproba
Dr. Steve and Dr. Kim have grown an amazing practice through their sincere concern for animals. They are just good people.
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October 2023 by Brenda Russell
I can honestly say their care of my dog was wonderful and the staff compassionate. Really good clinic but pricey.
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September 2023 by Blair Johnson
I am giving 2 stars STRICTLY because the vet techs are amazing and sweet and so helpful…. when you are able to see or talk with them. If it wasn’t for them I would be giving 1.I have been bringing my dog here since we brought her home at 8 weeks old. She’s almost 2 now. Since we have been coming here it has been nothing but chaos and issues. The receptionist, Nancy, is so rude every single time we go in. I’m a first time dog owner, so when Riley was just a puppy, I had a lot of questions and she made me feel stupid every time I talked to her. It started when my dog got spayed. It was a WHOLE situation. About a week after the surgery I noticed a seroma start forming on her belly. When I had brought her in, when it was still small, they told me not to worry about it and it would go away on its own. It got huge quickly, so I wanted them to see her again. They wanted me to bring her in and drop her off and they would see her when they could, but I didn’t want to leave her. I wanted to be with her and know what was going on. We saw a doctor again and we were told again not to worry about it. Come Easter morning the seroma was GIANT, red, and warm and she was very lethargic. I kept reassuring myself there was nothing to worry about even though I knew it wasn’t okay. She was in her kennel while we went to Easter at a family members house and when we came home the seroma had popped and stuff was just flowing out of it. We got ahold of the emergency number and the vets themselves told us to just bring her first thing in the morning. I brought her in and again they wanted me to just drop her off. I refused. We finally got antibiotics and about a week later she was okay, but if it would have been dealt with 3-4 weeks before when it had originally started we would have saved a lot of money and it was truly a traumatizing experience. A couple of months later she got an ear infection. They said it was pretty bad, and put some stuff in her ears that should make it go away in a week. A week later we went back to get them checked and the ear infection had gotten worse. How? I have no idea. We followed all of the precautions they gave to us. So, we paid more money for a different medication then would have to come back a week later to get them checked again. Finally it was gone. Come today, I notice my dogs eye is red and has some green eye boogers coming out. It is about 5:20 and with it being Friday I wanted to just call and make sure she would be okay over the weekend or if they wanted to give her any antibiotics or if I could do anything here at home. When I called, knowing they don’t close until 6, the lady told me that if I spoke with a vet tech or if they saw her they would charge me the emergency fee. I told them that I am not gonna pay the emergency fee considering they don’t close until 6. I hung up and thank goodness I have a friend that is a vet tech, so I messaged her and got advise on what to do. Sad that it comes to that when we have been coming here for almost 2 years now. This was the straw that broke the camels back for me. I have kept giving them chance after chance because I hear such great things and the vet techs are always sweet and amazing with my girl, but unfortunately after this incident we will be finding a new vet.
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September 2023 by Patti Carroll
My Dottie gets the best care here for her health & also boarding!! They are kind & so good to her!
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August 2023 by morgan g
We have been coming here for several years now and they have been a huge help with everything from basic checkups to end of life care for one of our pups .The lady’s at the front are always so sweet and helpful especially mindy who usually helps us.There is one young man I believe is a soon to be vet he is very informative and has helped us do the heavy lifting several times when it comes to our dogs. The environment is very friendly who ever helps you and treats your animals like family.
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May 2023 by Tracey Overton
We moved to the area a few weeks ago and had to say goodbye to our very ill, beloved dog, Boone, of almost eleven years. We cannot say enough good things about our experience with this hospital and staff. We are incredibly thankful and grateful for the experience we had during this difficult time and glad we have found the New Waverly Animal Hospital.
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April 2023 by Erica Morales
I purchased an ex Amish Belgian horse from Maryland. Had it transported to Texas and Dr Steve was highly recommended by a friend. I called and made an appointment. Kelly was so helpful and sweet on the phone that it put me at ease. Dr Steve came out with his very helpful Technician and answered ALL my questions. He really communicated with me, gave me advice and helped me make choices that fit my budget.I was very nervous and prepared to give my right leg and arm for this visit, but pleasantly surprised by Dr Steve’s honesty and budget conscious advice. Thank you Dr Steve and staff for helping this nervous horse mom.
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February 2023 by Maggie Marie
Made a 3:15 farm call appointment on a Thursday. It was 4:00pm and I hadn't heard from the clinic or the vet about an estimated time of arrival or any update. Attempted calling the clinic and asked the receptionist if my appointment was still going to occur and she goes "yup." She didn't ask who I was or what time my appointment was supposed to be at, so I'm not sure why she said "yup" and hung up. 20 minutes later I get a text saying the vet has a family emergency and won't make it out. The pure lack of communication has frustrated me while I have a horse who desperately needs to see a vet. I had a good experience with this clinic in the past which is why I decided to use them again but after this experience I will not be giving them another call. Take your chances with this place if you'd like. it's hit or miss.
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January 2023 by Amanda Fuller
Absolutely best place I've ever visited. My daughter's service dog is more of a family member to us all. Our poor dog was in alot of pain and had labor breathing Christmas eve went to a emergency hospital in Conroe and spent so much time and money for barely a prescription or explanation. I was told about this place in New Waverly and went 4 days later. Not only are all the staff members kind and clearly love animals, they made sure to tell us every step and made sure we fully understood everything they were telling us. I literally never had staff and the vet herself show so much patience before. They treated us as people and our pet as a love one instead of a number on a paper to rush through. Very family oriented environment and best place ever for any of your four legged family members. I'm so happy I was told about them.
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October 2022 by Chris K
Buyer Beware-very expensive and vet is very rude. I was trying to work through a traumatic situation in my head-since I could not afford their prices-the vet informed me Megan likes to go home at night. I told her every one likes to go home when their shift is over-a better way to say that is-we don’t have night shift staff. Then she preceded to tell me-we don’t price match. I never asked them to-I was trying to deal with the news. THEN THEY WAITED 5 DAYS TO CALL AND ASK IF MY PUPPIES SURVIVED!!! That call would have been appropriate the next day since my dog was hemorrhaging. NEVERAGAIN.
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October 2022 by Christie Kaminski
Actual vet called after appt. Love the vet-very sad about my experience with the Junior vet.
