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March 2024 by Lisa Morris
Excellent customer Service
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September 2023 by Marcos P.
8-9 is walk-ins but employees get to decide how much they want to actually work, nice lazy mfs
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September 2023 by Rebecca C.
This is my go to UPS! Parking can be little crazy because it's right off Broadway, but I've always had luck with snagging a spot. Employees are very kind and helpful! I've been a number of times and have had consistent good service.
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August 2023 by Lisa C.
I don't understand why the workers here have to be so rude and races. I live in America 23 years not 3 days. I know what a birth certificates are for my children. As I came in he started yelling where the dad? The dad has to be here. I told him they have no dad. Do you think a child 10 and 7 years old want to hear that when they already live 7 years calling someone a dad. He was so rude. Then later the Supervisor and the passport guy. They all just made my day feel terrible.
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March 2023 by Nilse C.
today at perrin beitel usps office was the worse experience ever. The disrespectful guy who served us was out of line, and very unprofessional.My 20 year old son has to renew his passport in order to get his ID renew and get his learning permit. This is one of learning experienced that I enjoy when teaching my son to be independent and responsible. No need to explain situations or why he is just learning to do stuff. NO ONE BUSINESS. so , gut in post office ask him to be explicit as what he do, and give a pen to my son to write ( we filled up the form on line) my son start writing cursive and this worker get upset, take away the form and told him to do it again in script, in a bad way. so he go and carefully start over again, and we went back. Now guy is asking about his id and old passport and I start giving documents to him and he ask him, for whom is the passport and I say for my son, and hell become real.....He say "Im not talking to you, he is old enought to answer and do things his own" WTF ...my son try to man up, dont know what to say, only, "is my first time doing this" and guy make a comment about his picture id as a kid is ilegal and my son try to explain that cause of covid they renew his id with an old picture, That man dont give a damn and I say that why we need his passport, again, not talking to you. by now Im fumming. try to be respectful... then he ask him has soon he need it and my son look at me, and I say as fast as possible, man again, "he can answer, not you" he sart giving prices and I say the faster, and give us a money order, again "he can decide himself" (DUDE IM THE MOTHER IM PAYING THE F BILL AND I KNOW HOW SOON WE NEED IT) tought to my self.....he give us a money order and say write your name and left to made copies, so I told my son write your full name carefully where it say name and your address where is say address....Guy come back and first thing he does is raise voice and in bad mood say, he say "I diidnt tell you to write adress, you didnt hear me, why you did it" my son "my mom told me" and he lost it and say "You listen to me, you dont listen to your mom, she is wrong and Im right" REALLY? he was very direct saying that He shouldnt listen to me cause I was wrong and he was old enought to be a man.....Excuse me, I was nice enought to not start a fight and give a bad example to my son. but who in the hell this man think he is to tell anyone to be disrespectfull to his mom.? the rest is history, I PAY and we live before I say something I regret. So I want to say THANKS to the MF employee that made the trip back home to our town a nightmare caus my son coudnt stop saying , I was wrong, guy was right and He dont have to listen to me any more cause I dont know nothing. since when an employee from the post office have the right to say anyome what to do or say against an older? does he pay my son food, school, special needs, clothes, and does he have to deal with the issues that he dont know nothing about it ? how someone have to be disrespectful to someone else mom just to feel manly and right? Now I understand , he could say, somethinng more like, " hey, first time, great, I can help you too, let me explain how things are" something like that. But raising your voice and saying , you dont listen to your mom, she is wrong and making bad comments is unaceptable. SHAME ON HIM, WHAT A DISGRACE OF A MAN AND A PUBLIC SERVER.
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April 2022 by Jacob E.
Rude associate. Chunky man with Grey hair think his name is Felix by looking at the other comments on here. My man u work at ups. Ship my package without the attitude or get another job. will find out his name when I go back
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July 2021 by Bernadette D.
I had a very normal post office experience. They have full services here and adequate parking.
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April 2021 by Sandra C.
They can apologize all they want but the fact still remains that the package was damaged. Who knows what it was exposed to? Talk about gross negligence. Thankfully the book inside sustained minimal damage; this is a business related package. Yeah, yeah, they're "usually" very careful with our packages.
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January 2021 by B M.
They send mail needs signature, I go get it and they close up. Its not even 430
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January 2021 by Marc H.
WOW, RUDE AND HOSTILE! I usually have good experiences here except for one teller. Stay away from the teller named Felix. He has been, at best, cold and, at worst, downright hostile to me since I've been going there. Today, I showed up with three parcels, two domestic and one international. While in line, I picked up a Customs form and tried to fill it out. The single pen available on the lobby was dead so I waited until I got to the teller (Felix) because he had pens at his station. I asked him if I could fill out the form there since it is short and he snarnled that I HAVE TO FILL OUT ALL FORMS BEFORE REACHING THE COUNTER and said I had to go home and come back with the finished form. I told him about there being no pens in the lobby and he smarted that there were pens at his station. He then pushed all three packages back at me as if I was to just leave. I angrily told him that I still wanted to mail my two domestic parcels Imagine that! He glowered at me and started begrudgingly working on my other two parcels. He seethed agression so I asked him if there was any reason he was such an a** today. He retorted, "Call me an a** again!" I probably should have just walked away but didn't feel like being bullied any further so I obliged him and called him an a** several more times. He ripped the labels off my packages. I told him I wanted talk to his supervisor when I left. Before I got to the supervisor in the lobby, the other teller ran out to report the awful man (me). They stick together. I almost got to speak with the supervisor before Felix ran out and cut me off. It got worse from there and I was asked to leave. I should have just left when he first got nasty but I made the mistake of engaging and calling him out out. Do yourself a favor and find another location if you can. Evidently, customer service means nothing to them and there is no accountability for nasty customer service.
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August 2020 by Vonia P.
Five stars some days, one star on other days. There are some shockingly rude associates, even racist (probably will avoid getting into that), but I want to make note that Lala here is amazing and puts her co-workers to shame. Sucks that I cannot give her an individual 5-Star review. In good days, the line does move along quickly. The only post office in town open on Saturdays until 4 in the early evening. In fact, there hours are ready to memorize. Six days a week, 8 to 4. Ask for Lala if anyone else gives you problems. That is my parting advice.
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July 2020 by Lisa P.
Dorothy was very pleasant. I had a positive and quick experience at this location. Social distancing measures were being followed. I appreciated the friendly and quick service.
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December 2019 by Amanda C.
First time sending gifts out since moving to Texas this year, and they helped me with all my questions and were so nice about it. They even helped make sure it wouldn't get damaged at all in the transit. I was in and out pretty quickly.
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October 2019 by Lisa W.
Getting a passport on a Saturday? Arrive early -- at 8 a.m. -- because the waiting room gets packed, the wait takes forever, and the experience is very unpleasant. It's like the DMV. Yuck. Glad I can renew by mail! The Saturday walk-in hours are 8-10 a.m. and they pull the sign-in sheet promptly at 10. What's odd, though, is they keep the door open, inviting in people who don't know the center is closed, who then wander around looking for a sign-in sheet. Waiting customers, not the clerks, inform the poor souls they cannot be served because the walk-in timeline has ended. Awkward! The signage is awful. Because there is no signage. The sign-in sheet is on a desk to the right of the door, but it's not clearly marked. So if people's unsupervised kids are standing there blocking the desk, you don't see it. And the clerks will not acknowledge you. So you're on your own to figure everything out. Once you locate the sign-in sheet, prepare to be deceived on your wait time estimation: For every one name listed is a family of *five* needing passports. Ugh. Also, one of the two clerks took her break from 10:30-11:15, so that slowed things down by 50%. They accept credit cards BUT there is a $1.25 fee to convert the payment to a money order. Don't sit by the TV because you'll have to listen to the DVD's looping menu music for the duration of your wait. For the love of god, somebody press Play already! The post office does not have restrooms, so take care of business before arriving. The clerks are knowledgeable and efficient, so once your name is called you'll be out the door lickety split. I heard a customer say the clerk told him that weekday appointments do not require a wait -- you can get in and out -- so if you can schedule your appointment Monday through Friday, you can save some Xanax. Good luck and happy travels.
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August 2018 by Long Y.
Came on a Saturday to get a passport and made sure I had all of my documents ready to go. Dorothy took care of me and was a pleasure to work with. Knowledgeable, kind and very helpful. They do have a small waiting room (40 ppl occupant) and when full they will not take any additional people so I highly recommend you get there early for passport services.
