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January 2024 by Krista W.
Unfortunately, I didn't get the girl's name working at 2:30 today, but I've never run across a more disinterested, less helpful salesperson. Will be cancelling service as soon as I can.
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December 2023 by Allyson L.
Maroon was awesome!!! He helped me with everything I needed! And gave me the best prices to help me save me money!!! Thank you soooo much!
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November 2023 by Faye Tedesco
My visit was absolutely pleasurable, mansoor, Brenton, and Michael were reasons to stay with ATT. As long as they are there att will have my business.
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November 2023 by Kerry Ragbir
All the cell phone carriers forget existing customers and have promotions ONLY for new customers.Not sustainable when you focus on new over your loyal base.Switched to T-Mobile because of it.They all have good coverage.Now paying a lot less.Can’t switch internet yet, they have a monopoly for my neighborhood.
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September 2023 by Briaunna Daniels
Mansoor (The Manager) was amazing he went all out his way to ensure that I was assisted promptly, fully, and most of all that I kept my service with AT&T he didn't just look at me as a sale inside the store but as a customer who was needing assistance and help! Mansoor fully resolved every problem I had! and because of that I know I made the right choice on choosing AT&T as my new carrier and leaving Tmobile after 6 years. Now I'm on a new journey with AT&T thank you for your service Mansoor! May God Bless you and your family!
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September 2023 by Liz W.
I just spoke with an adorable little girl who was extremely helpful, knowledgeable and very polite and professional.
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July 2023 by Eldridge Smart
Great experience. Elizabeth is extremely helpful, professional, & knowledgeable.
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April 2023 by Heather Davis
Love this location. No wait and incredible staff. Talha was very patient with us and was a wealth of knowledge!
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March 2023 by Brittany Kirkland
Elizabeth is very knowledgeable, professional, kind, and all around seemed happy to help. I will go to that location every time and deal with her. Job well done ma'am! Thank you for all the help!!!
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February 2023 by Jessica Spann
Gave me two unopened phones for myself to put together. had to cut the sim card down and pick a slot and pray. [there were 3]. My daughter broke hers within 2 weeks, they wont take the broken phone, the store is not hooked up with att. I mail the old phone in and its been sitting with fedex for 2 weeks, bc the store couldnt manage to mail it back to their own tech company. Id get service somewhere else. Cant wait for my hidden fee since yall are useless. Once my contract is up with these guys I AM OUTTTTTT
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January 2023 by Felix Flores
Elizabeth has helped me countless times and is super sweet! Her customer service is always great and always helps my every need!
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January 2023 by Brenda Menzies Lanza
No matter how hard I tried, I could not get my phone to turn on all day. Elizabeth got it to turn on. God BLESS her. This is one happy and relieved customer.
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January 2023 by Jocelyn San Nicolas
Outstanding ...outstanding customer service. The Branch Manager went above and beyond to ensure I acquired service last night. Very very patient - understood my needs. He provided me with 3 new wireless devices - IPhone 14 Pro Max (2) and Pro Plus (1). Wholeheartedly SATISFIED with the Rufe Snow Branch. Prior to going into to Rufe Snow TX branch, I spent so much time on the phone trying to get service via telephone/customer service and both days after the order was placed it got cancelled the next day. So grateful I walked in because The Manager ensured I left his branch with wireless service. Love the IPhones. Thank you so much.If you want outstanding service, head onto the Rufe Snow TX branch ?☺️
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December 2022 by Lennette Walker
The reps were not very knowledgeable about anything Samsung. I have a galaxy and wanted a watch. They did not know the difference between the 4 and the 5 watch. Their response was that I am an apple person, so I don't know anything about the galaxy watches, but they could sell me one. How could you sell me something if you don't know anything about it?
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December 2022 by Kevin Hooper
Went in to switch my 2 lines to another account, evidently employee had no idea what he was doing. When got home phone did not have service unless on WiFi. Then proceeded to have to call ATT customer service 5 times to get resolved. 3 of those calls to non-understandable semi english speaking reps. When asked to transfer me to someone I could communicate with I was put on hold for 44 min until I hung up and called back.Worst customer service ever experienced and that says a lot with how bad customer service is everywhere you go today.Would never recommend ATT to anyone EVER!!
