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May 2025 by Queen
I take my car to Firestone because I trust the guys working on my car, more so than the dealership. They have never made me feel like they're trying to get money out of me. They were thorough when explaining any issues they have found. My mom also takes her car to Firestone on Rufe Snow in NRH. Thanks Tim, Joe, William, and Jared for giving and providing great service
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May 2025 by Steele Tortorich
William and Tim were top notch and unbelievably thorough. Guys, thank you for your honesty and kindness. This is my location for life, I’ll never go to another location. 25 billion trillion stars (at minimum 5-stars) Thanks again!!
PS: you can look me up in the system, I’m a real customer, y’all need to promote William. He’s under utilized. District manager energy if he wants that level of responsibility. Your company has a winner with him. (Tim was also really cool, but I had less interaction with him but also very professional!)
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May 2025 by Elizabeth Fitzpatrick
Great customer service and timely repairs. I came with a screw in a tire and left 30min later with a fully repaired and balanced tire.
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April 2025 by Doctor Strange
After my altonator locked up and stranded me in the middle of the road Thanks to ALL these guys my wifes car is back on the road and running on all 4s, a special thanks to CODY the code man for staying late and getting the job done thank u for your professionalism and hard work I will be back, To the sales rep William thank you for staying in touch with us 🙏
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April 2025 by Leonardo Rojas
Tim at the front desk was very helpful and continuously communicated with me with updates while I waited
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April 2025 by Robert Williams
Excellent customer service and proficient in detail to their work.. thank you .
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April 2025 by Patrick Anderson
Great experience. Staff very helpful.
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March 2025 by Steve Reyes
Be Aware neighbors! On 3-11-23 I Ordered some tires from tire rack And were delivered to firestone on Firestone on Rufe Snow. No one ever called me, but they were up there.They said they sent them back.Have no record of sending them back.I've been contacting both parties and they both pass the buck. BUYER BEWARE!
Note: Even spoke to the regional manager for firestone of this area and he has done nothing.
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March 2025 by Josseline Poblete
This is my go-to place when it comes to auto care.
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March 2025 by alex farrell
They took care of me came in with a warranty job it took a few days but they were professional and helped get my car fixed at no cost to me will definitely be back
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February 2025 by michael kuehn
Went to this location for an alignment, have a level lift on my truck and was sold on the lifetime alignment. Told when I need an alignment to just come by. I confirmed with the sales person that it would cover if I replaced suspension parts the alignment would still be done through the lifetime alignment.
I brought my truck in for suspension noise and was told all my shocks and struts were bad and was causing the issue. I was quoted $2000 to just replace shocks and struts with factory like replacements.
I priced them out multiple ways and couldn’t get it close to $2000 even factoring about $500 for labor. I was able to get upgraded shocks and struts for $1000 and did the install myself. Went back to get an alignment and was told they would honor it this one time, but the lifetime alignment doesn’t cover if I do the work…
After getting the alignment done the noise was still there. I “not a mechanic” was able to find the issue was with my upper ball joint. Went ahead and replaced them myself and the noise is gone. Went somewhere else for alignment since I didn’t feel like arguing with Firestone every time I need an alignment even though I purchased a lifetime alignment.
Not very happy I wasted money on this lifetime alignment and spent $1000 on parts that didn’t fix the issue, even though Firestone said it would.
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February 2025 by Moadebe Atreides
Had an appointment at 11am for 1...ONE tire. Either patch it or replace it.
Car wasn't even pulled into a bay for an hour. Then we find out we can't patch the tire. That's fine. Let's replace it. It's covered by warranty. Cool.
I have been sitting here for over an hour and a half (since the car has been in the bay) to change out one....ONE tire, and it's still...still looking like it's going to take longer.
I get a busy shop. I can understand it. I am glad they are busy. It means that people are making a living.
But I have been sitting here over 2 and a half hours for one...ONE tire. There have been people who have come in and out and done in the time I've sat here simply waiting.
Pick your shops with care people
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February 2025 by Jacob Barnett
They over booked but did compensate for the time. They were friendly and did well it was a small oversite but again they made my service 50% off so I do appreciate the business as well as their accountability for their actions as well. It helped a lot.
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January 2025 by Monique Lacey
Awesome customer service and mechanics!
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December 2024 by Randi k
Took over 2 hours for an oil change. I got here at 7:15 and left at 9:30.. literally was the only person here. Also $100 for an oil change. Insane.
