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January 2024 by Kat Kyser
I needed to buy a car and was overwhelmed at where to start. If you feel the same, start by popping in to Five Star Ford NRH— I literally walked in on a Saturday morning, met a salesman who was great to work with. He was efficient and honest, and that matters in a day of buying a car (shout out to William! ).They have a system down here at Five Star Ford that works for the consumer, get in, get what you want, and get out; no matter what your budget looks like. They met me every step of the way in the process and I truly felt I left with an honest deal. The financing rates they are offering through THEIR dealership makes it stupid to walk away without a car. This is a worthy spot to visit on your car buying journey.
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January 2024 by Amy Brown
Crystal and John are such a pleasure to work with and make the car buying experience so incredibly easy! And Mark made the financing fun! I can honestly say I always dread that part, but was very happy with everything!!
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January 2024 by Michael Smith
Sales staff was fantastic. Lewis was very knowledgeable about the vehicles and had a great personality. I really enjoyed working with him, probably the best car buying experience of my life and sad to say but I've bought a ton of cars in my life. The finance manager was excellent as well very streamlined And down to the point. He was able to explain all of my questions and regards to the financing and warranties purchased overall a great experience, and I will definitely recommend your dealership to all of my friends.
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January 2024 by Karen Hovendon
Had a great experience at Sam Pack's Five Star Ford from my initial contact, ordering of the car & final purchase. My Sales Consultant, Ollie Jackson, was so nice & helpful through the entire purchase. I highly recommend Ollie! My thanks to Mark Ake for his assistance through the loan process.
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January 2024 by Danielle Wiegman
I had a great experience at Five Star Ford with Jeff Smith and Mark Ake! My family and I have been buying cars with Jeff for over 10 years and he’s always been a big help. He really did everything possible for me to get a car I love!
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January 2024 by Heather Laye
Five Star Ford NRH went above and beyond to work a deal in my favor with my new 2023 limited explorer purchase with a 2022 limited expedition trade!! I needed to downgrade and they got it done. I know I went to the right dealership as all the employees involved made sure I was taken care of. Highly recommend buying from this dealer.
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January 2024 by Bobby White
Mario Hurley is hands down the best salesman I’ve ever done business with. He is very attentive, friendly, and knows what customer service is all about. The absolute best car buying experience.
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December 2023 by Kevin McCarthy
If there were six stars Five Star Ford would get it! I have bought three trucks and a car from them. Thanks to Ollie Jackson, my sales person and Mark in finance, who worked with me to get the payment where I needed it. And an excellent warranty deal.From the first truck, in 94 to the Edge I bought Saturday, they have maintained a service level, no one else comes close to.Everyone there treats you like you're the most important person to walk in that day.Over the top service and a great deal! You can't get better than that!
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November 2023 by Ed Nadwodny
I was treated like a true customer, Oscar was the best! Extremely easy no pressure transaction! I love my new Bronco Badlands and when in the market for another Ford this is the place I’ll go too. I highly recommend them. Easy transaction from their showroom to my home! Thanks Oscar and Five Star Ford of North Richland Hills!
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November 2023 by Hayden Stuart
Jeff Smith and Henry are the best. Most pleasant car buying experience I have ever had. Hassle free and quickest car buying experience ever. Gary and Mike are the new car sales managers and made this process easy and seamless. If you are in the market for a car please do yourself a favor and reach out to Jeff or Henry.I went to Grapevine Ford before this and tried to purchase a truck and they never got back to me. It was the worst experience ever at Grapevine Ford.
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October 2023 by Johnny G.
Left a voicemail to the seller of the car he sold me and it's been more than a week and no response or anythingEvery time you call they'll "transfer you" but the person will never pick upOnce they sell you a car your doneThey will not help nor give advice on anythingWould recommend going to Honda or Toyota This 5 star ford is no star ford
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October 2023 by Maria B.
There's a reason why it's called 5 star FORD!!! Chris, Reagan, and the entire team took absolutely phenomenal care of me and my electric pony and really went above and beyond. I was so scared when all of a sudden my Car wouldn't charge anymore. They assured me they will return it brand new and told me not to worry. Additionally, Chris set me up with another car ASAP and kept my vehicle for a week to ensure everything was properly functioning. He gave me daily updates and even asked for my permission to take my vehicle to the charging station I had the issues with. When I picked it up they also cleaned the interior and washed my pony. I felt so taken care of and beyond grateful I chose to work with Ford and Chris and his team!!! If you need a big car, choose Ford, if you want a fast car choose Ford, if you want an electric car choose Ford. If you want a BIG, FAST, and ELECTRIC car choose Ford!!!!!!
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September 2023 by C D.
All I gotta say is, Hector took car of us with exceptional care.Found the car we wanted, for the price we wanted, were able to workout the deal we wanted.Exceptional service from Hector.We will definitely be back, as long as Hector works there.
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September 2023 by Sidharth Kunnath
Preston was the BEST when it comes to giving us a wonderful car buying experience. He was honest and always presented accurate numbers (very important to me). He is a good listener and patiently answered all our questions.Your finance personnel also did an excellent job and this was the 1st time I was not pressured into buying anything. Finance personnel explained benefits of each package and left the final decision to us.In a few words, this was our best car buying experience and you have my as well as my close friends business in future
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September 2023 by John Floyd
My entire experience with 5star was great. I have purchased 4 vehicles from 5star and they have always done everything they committed to do. I had one experience on a previous truck that didn't go great, however the end result was correct and they made sure I was 100% satisfied. Great people!
