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November 2023 by Jen (Jen)
Hands down best experience in purchasing a vehicle! Everyone was absolutely amazing in helping me purchase my daughters 1st car. I will definitely be a repeat customer. Highly recommend Richard Barlow!
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November 2023 by Jeffrey James
Wonderful interaction with Mark and the sales team. Did exactly what they committed to. None of the high pressure sales. Worked together with professional respect. Fast and responsive. Professional and customer focused. Had what I wanted. Agreed on a price. Final deal over two calls and three emails! That’s how you sale cars!
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November 2023 by Sarah
AJ was an amazing help! I walked in and told him what I was looking for and he was able to find me a better vehicle and was very informative the whole process and a pleasure to work with. George was very clear and informative as well when it came to the financing and went above and beyond to help me. I highly appreciate these gentlemen’s customer service and will be back for my next vehicle in the future and highly recommend asking for them. Very much so enjoyed my experience at Norm Reeves Honda.
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November 2023 by Jalyn TX
Richard Barlow is by far the BEST salesperson to deal with, extremely professional, accommodating but also very personable also. I usually hate the car buying process, but this experience was painless and quick. Yvette Rodriguez in Finance was also extremely easy to deal with and went out of her way to process our sale quickly. I live 5 miles from another Honda dealership but I will be driving the additional 20 miles to come to this dealership, it is the best by far! Thank you, Norm Reeves!
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November 2023 by Susan Britton
My husband has never had a great car. He is such a deserving man. So Hailey Owen's our Sales person helped me find this car and surprise my husband. He was surprised and very happy.
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October 2023 by Kyle Schow
Jim Totten sold me my first Honda Accord in the Summer of 2019. 4 years pass by, the car is paid off with the title in hand and I was ready to upgrade. Jim made it painless and helped me work out numbers as well as other options before I ultimately ordered an Accord Hybrid Touring. The car was out of stock at the time and to Norm Reeves credit. They were upfront on the wait time before the car would arrive. They didn't shift my out the door price from my order sheet to what my final contract looked like(huge positive). Car buying should be an exciting process. You're making an investment into your future, and this is the second time I've had a very great buying experience from Norm Reeves (formerly Huggins Honda). So I feel confident giving the dealer 5 stars and recommending you ask for Jim as well. Other Honda dealers I went to didn't treat me with near the amount of respect both Jim and management treated me with.
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October 2023 by Bobby Soukanh
I would like to acknowledge this dealership Norm Reeves Honda at North Richland Hills. They provided me with stellar customer service and answered all my questions. It is always a pleasure to know that there are good people who can communicate with and provide me with my new vehicle and worked with my trade-in.This will be our 4th vehicle from here that dates back to the previous name of Huggins Honda. Our family & friends have been coming here for our vehicles because they understand customer service and are some of the best experiences, we have had compared to many of the other local dealerships in the area.With years of personal experience in the retail industry, having associates who are friendly and courteous of their customers' needs to be recognized and kudos given to them. Friendless and professionalism goes a long way!I want to thank Dianna and Mike for in providing me with my new CR-V Sport L Hybrid. It feels great to own a Honda once more thanks to them and the Norm Reeves team! You guys' rock!
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October 2023 by Steve Sigala
I would definitely like to give a huge Thank you to everyone who helped me and my family out. It was a great experience at Honda, especially dealing with Kevin Ortega. I had no problems, no stress, everyone was awesome to deal with and it was super easy going through the whole process. He didn't beat around the bush like all the other salesman I've dealt with in my past. He was straight forward with everything. I would definitely recommend others to visit you guys. Again, thank y'all so much. Me and my family are super Happy!
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October 2023 by Mary B.
We brought our Honda CRV in for service and we're blown away by everyone we have meet today. This is our first time here & the service associate Mario Vasquez checked us in & was very helpful to determine what we needed. He was very polite & professional and made a great first impression. Then we stopped at the bistro for a snack & met Keith, an employee, who was waiting for a beverage. He was also very kind & personable, taking the time to welcome us to this Norm Reeves in Texas. He was also unexpectedly generous to us! Melissa at the bistro counter was also very pleasant and our experience so far has been wonderful & we've only been here 15 minutes.
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September 2023 by Painted B.
I truly do not understand why yelp has this rated so low. I accompanied my daughter to buy a vehicle, our sales person was Jahmad Lumar he was a breath of fresh air, not only was he professional, knowledgeable, he also had a great personality, and we laughed the entire time. We also dealt with Kevin in the finance department. Again he was very helpful, professional, knowledgeable. He was able to work with the numbers. They even have a smoothie bar in this place!! It's a family atmosphere....I've owned a Honda since 2008, I will never drive anything but a Honda again. My daughter has been in a Kia she had the motor seizing on her, serious electrical problems, A/C..... I'm so glad she is out of the KIA and into A safe, dependable..... did I say safe HONDA!!!!!!Please ask for JAHMAD he's awesome!!!Update..... Yelp sent me a notification that my review had been viewed several times, so I wanted to add something to my review. As, I said I've had my Accord since 2008, knock on wood..... but I've never had any major mechanical issues with my Accord. A few years back I had to replace the Navigation system but they found me a used one for $850. Replacing Tires has been the most expensive thing and that's to be expected. I had Kwik Kar put new brakes on the front the back haven't been replaced. Everything still works and it's 15 years old with over 100k on it. I'm on a fixed income and can't afford it but I do need a new paint job and the sun has damaged my leather seats.... So Betsy needs a facelift.... Buying a car nowadays is huge money... My daughter's Kia was extremely dangerous and my BFF bought a Ford SUV and it was in the shop within 3 day's, it's a unbelievable story. So if you're reading my review then do your research... this is a big investment !!! Will you be able to sit and write a review in 15 years about how dependable your car is? In my opinion your chances are a lot higher if the vehicle you buy today is a Honda....
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September 2023 by M Sharp
Waste of time. I have bought one car from them and it will be the only car! I kept getting calls about BUYING MY VEHICLE OR TRADING! I finally answered about two weeks ago and expressed that I may want to trade my 23 Accord Touring for a Honda Pilot. They have yet to call so basically just waisted my time with their spam call. This dealership needs a major management change and really needs to work on following THROUGH. DON'T BOTHER CALLING ME I'M NOT INTERESTED IN ANYTHING THAT YOU ALL HAVE TO SAY! OTHER HONDA PLACES ARE FRIENDLIER AND YOU DON'T HAVE TO PUT UP WITH THE LACK OF CARE FOR CUSTOMERS. I'm sure it has to do with the problems that I had when purchasing my vehicle as to why they didn't call about the Pilot, but I can't help that a new car came with a very below average salesperson who could have cared less that he was making money off of me and messed up window tint that I paid for!
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September 2023 by Courtney Zaelit
I am so glad I decided to stop in and take a look! I did my research and was comparing prices at multiple locations but Norm Reeves made sense. Kevin Ortega was our guide and he was upbeat and honest. I appreciate the time and patience he had when it came to the whole car buying process. We never felt pressured and we walked away with everything we were looking for and more. I love my new Odyssey!! You can't go wrong with getting your Honda here!
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September 2023 by Greg R.
Do Not. I repeat, DO NOT buy a car from here without getting it inspected by an independent mechanics!!! The sales person assured me the car was perfectly sound and had been "inspected" by their mechanics. Still, I had the car checked out by an independent mechanic and sweet baby Jesus, it was a lemon of a car that would be breaking down soon. The mechanic showed me all the leaks and issues with the car. Anyway, best $150 I spent because it saved me thousands in imminent mechanical issues.P.S. I only buy electric cars now because due to their simpler design, less things go wrong. Also, no haggling over price with some manufacturers because they have no dealerships. So glad gas cars will be obsolete within the decade.
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September 2023 by Siria L.
I've been calling for days now trying to get warranty information been told for days that I would get a call back and NEVER do! Huggins customer service was great, this new management is horrible. Why take messages and promise a follow up call and not do it! This is bad service, not happy. I've left my 6th message again today. Spoken with Will and many others and have promised a follow up call and nothing.
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August 2023 by Cathy Marxer
I had a very pleasant experience at Norm Reeves Honda. Diana was amazingly helpful and was not pushy or uncomfortable to work with. She was great at helping me find what I was looking for and was very knowledgeable about the SUV I bought. Diana went out of her way to provide lunch for me as well while I was there! Wow is my reaction!!Thank you!She even followed up with emailing me and made sure I was happy with my purchase. I was told this dealership was a great place to do business with and I have to agree 100%.
