Pep Boys Auto Service & Tire Shop at 6755 North East Loop 820 in North Richland Hills, TX, is a reliable and professional auto care center with over 100 years of experience. Customers appreciate their ability to handle tire services, including new tires, tire repair, and replacement, with many services offered as same-day appointments. They also provide comprehensive auto repairs such as oil changes, brake repair, battery replacement, and vehicle inspections, including services for hybrid and electric vehicles. The staff is known for being patient, knowledgeable, and friendly, often taking the time to answer questions and explain repairs in detail. Customers highlight their ability to troubleshoot issues accurately, sometimes saving money by avoiding unnecessary repairs. The team is praised for working around customer schedules and providing great customer service. However, some mention slow computers that can hinder efficiency, and there was an isolated concern about a warranty charge without prior approval. Overall, Pep Boys is trusted for dependable, professional service, making it a go-to local tire shop and auto care center for many drivers in the area.
A tire on my trailer blew and the manager couldn't have been more helpful getting me back on the road again. He went above and beyond what I would have expected. It was a great experience.
February 2026
Super fast and super friendly! Always go above and beyond!! Thanks for the great customer service!!
February 2026
Customer service was outstanding. Chris was the ultimate professional. He was knowledgeable helpful
