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January 2024 by James Bailey
I got a 120 point vehicle assessment done on a vehicle I was going to buy they said everything was good on the suv I was on the way back and noticed the a/c did not work so I asked if I could go somewhere else to have it checked out and they pointed out a few things like the a/c and the tire where very old and cracks all over it dry rotted I’m glad I went somewhere else
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January 2024 by Magni Morganson
Charles and Sy were both big helps today, thanks yall!
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January 2024 by Laura Majchrowski
Great service! Very polite and informative. I will definitely be back when needed!
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January 2024 by Linda Sanchez
Great all the way across the board ?
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January 2024 by Jukens Estimon
Sy is professional & gave us the best quality service even though we were last minute. They serviced us & we recommend this location.
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December 2023 by Cesiah B.
I had an appointment and came in expecting to have a quick oil change and instead I waited for 40 minutes with my car just sitting inside their lobby. I expected maybe a 45 minute service, but I did not expect to be waiting 40 minutes with an appointment to be serviced. I would have liked to know that it might have been a wait to go somewhere that actually could handle appointments appropriately. If you have time to just be waiting then come here.
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December 2023 by Christian Torres
I've used this location several times now and have always had honest and reliable service. Sy and his team repeatedly make the experience easy and hassle free. A+ location in my books!
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December 2023 by Deanna B.
Pep Boys is not for me. I made an appointment for 2pm. I showed up at 1:30pm hoping to be attended to earlier if possible. I then proceeded to sit for 1 hour and 30 minutes for them not to work on my vehicle. Now I'm not crazy, I know things happen and people get busy, but this was pretty disappointing as it was a complete waste of time, no one communicated anything to me; and I'm genuinely confused of the point of making an appointment if you're not going to address my issue. After waiting, I had something I had to run to, and figured if they haven't even looked at my vehicle, I wouldn't make it in time. I then decided it'll be best to leave. I asked for my keys back and talked to the manager. The manager was very nice, and we decided it would be best to just set up another appointment for the next day. He informed me he updated my information and I'd receive an updated confirmation for my new scheduled time the following day--- I never received it. I was disappointed enough, but was even more disappointed that the remedy we came up with, did not follow through either. I went to another Pep Boys, they were able to pull up my information and check out my car and finished it in less than 30 minutes. I don't think I'll be utilizing Pep Boys for any car needs in the future; and if so, not this location.
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November 2023 by Andrea McKelvey
Took 3.5 hours. I scheduled an appointment. Guy took my info & keys and never came back. No estimate on how long it would take. I received an email saying my car was ready. I was unaware of the email. I called them 45 min after the email was sent and they told me they were just about to call. They did not go over what was done, no recommendation for upcoming maintenance. No sticker to remind me of next oil change. Not even sure they did as requested. I needed my tires balanced. There was no charge for tire balance. They said my RL tire was keeping my car from passing inspection. They did not express or tell me how bad the tire is. Just let me drive away...with exposed wires and bubble. I will not be using Pep Boys again.
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November 2023 by steel stingray
Luis Delgadillo & CJ were both incredibly helpful & generous. Could’ve charged me plenty of $$$ for something that ended up being small, instead they just helped us fix the problem for free & were even kind enough to let us use their resources. I Highly recommend these guys.
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October 2023 by David B.
Iver two hours to repair a flat tire that was not even on the vehicle. they have one guy working in the back. I am not sure he can even fog a mirror. worst place ever, only use them as a last resort.
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October 2023 by Lori Wright-carter
The guys at Pep boys are wonderful and very helpful!!! Our car sounded like it had a seriously catastrophic issue and the guys fixed it and sent us on our way within minutes!!! Thank you to Dawson, Cameron and Dillon, hopefully I got your names right!!!
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September 2023 by Rodwon loriga
The guy was replacing my tire has nothing to do with tires. He keeps looking around wasting my time. He couldn't take the tire out of the rim. He doesn't know how to take the rim cover off. After I talked to store manager, he said he is new guy. So, I asked the manager to assist him to replace my tire. I can't trust someone with no experience to replace my tire. It's a safety issue. I'm not going to use Pep Boys anymore. Most of their shops I vesisted are terrible.
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September 2023 by Stacy Smith
I made an appointment online to have someone look at the AC in my minivan. I arrived on time and was told the AC tech wasn't in yet and they weren't sure when he would be. Estimated it would be 30-45 minutes before my van would be looked at. After an hour and fifteen minutes waiting, I was told it would be another 20-30 minutes before they would be able to get my van taken back. After waiting for 2 full hours with nothing happening, I left.Silly me to assume making an appointment would mean my van would actually be seen and evaluated for repairs.The best part was when they asked when I left if I wanted to make another appointment. Are you kidding?
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September 2023 by Floss Gloss
yesterday I went to pep boys for my car issue not related to tires. WILLIAM in this location was very helpful and trying to help. I really like their customer service. this is the best place so far that I have see that employee goes above and beyond to make customer happy. definitely recommend this place for any car related issue. and ask for William, he is very helpful.