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February 2024 by adrian E
Called 2 locations asking for bunnies on Tuesday of last week (this one being one of them) they were both out. Which if fine both locations told me they would get some arrive Thursday same week. Called Thursday again to both locations and they both said they had some. Drove thirty minutes to north Richland hills location and tried to get one the manager on duty at the time said every time they get bunnies they have to wait 3 days quarantine before they sell them so I would have to go back Sunday and fill out adoption papers BUT first come first serve. Called the other location they sold me one same day and stated unless they are sick would be the only reason they wouldn’t sell but the manager didn’t say that if they were sick only said after they arrive they HAD to stay quarantine my question is why did she not tell me that on the phone if that was the case when I called to ask if they had any available and why didn’t she want to sell me one?. From the beginning the interaction was off Anyway, a little disappointed with the service felt a little pushed away. Thanks to the other location though awesome people. Love the bunny
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January 2024 by Kalia Wall
Great place! Only place that sells my dogd brand of dog food...
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January 2024 by Shawnte Cruz
This was my first time visiting this store and it was a very good experience. The staff was helpful, and the store manager Damon gave me a lot of insight on the best foods for my dog ?. Very friendly people. If you need to know what is best for your pet please visit this store. Great experience for being new to the state.
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July 2023 by Steve Reid
Best place for pet food
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July 2023 by Jojan Paul
Good ?
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July 2023 by Jan Archer
Very friendly staff that makes you feel welcome. They seem knowledgeable and go out of their way to be helpful.
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May 2023 by Kate Bushman
Very helpful and friendly staff, gave me substitutions for my dogs food, since they did not carry what I usually give them.
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May 2023 by Katherine Bushman
Didn't have what I was looking for, but gave me other options. Helpful staff, clean store
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April 2023 by Durisa Null (OdinsRisa)
Our 20-year old ball python has become quite picky about her meals. The store associates here are always so kind about letting us look at the selection of feeder mice and rats. These people care about all animals equally and it shows ?
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March 2023 by Mitchel Muso
Quality of animal care has dropped recently. My daughter used to always comment to me how well cared for the animals here were compared to most other chain stores, but noted that's changed over the past few weeks.Has a fine selection, but "just like any other pet store now". Disappointing.
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February 2023 by Rita R.
Great selections and very kind professional people who work here. They have a good selection of fish too and we've always had good luck after we've purchased them lasting. They give rewards and good coupons too!
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February 2023 by Telepopik 8
wonderful store, but negative experience with manager, while i was coming in a few months back for some shampoo for my dog, i was instantly greeted with the manager shouting across the store at one of the other employees for who knows what. it looked like the employee on the other end of that was new, but they checked us out and we’re very helpful to us. either way, it made me very uncomfortable and i haven’t gone back since. customers notice this behavior and i think situations like this should be handled more professionally to make it a safer space for people just looking to buy some food for their pets.
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February 2023 by Shelley Pollard-Fore
Nice, clean pet store!!! Great selection and super friendly staff
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January 2023 by Angela Zurita
I highly recommend pet supermarket. The staff was very helpful and informative.They helped me pick out stuff for my pets.Thank you to the wonderful staff!
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November 2022 by Shelley H.
First time here, we were just passing by after an appointment. Damon, Thanks for helping us find the right bowls for our pups and yes the food storage bin worked out just fine.
