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November 2023 by Serenity Neal
If I could give them a zero, I certainly would. Super unhelpful and RUDE! I needed a refresher between color, either shampoo or something that wasn't permanent. Tall, heavyset girl with black hair in pig tails with huge fake lashes led me to a shelf pointed at a few boxes that can mix with something else and is semi permanent. No, that's not what I wanted and had already said that when I arrived. She pointed to something else that was definitely not my color, like "these". I do NOT have blue or purple hair! Then I saw a depositing shampoo, I thought that might work, so I took it to the counter. I couldn't get my card out so I asked if she could break $100 bill, nope. I asked to borrow a pair of tweezers to get the card out because I had just had my nails done, nope. Horrible, unfriendly and unappreciative of customers. I don't think I'll ever go back to a Sally's if they treat customers in this fashion. Pointing without explanation, leading me to exactly what I said I didn't want and the not helping me so that I could pay. Forget it. I'll go to Madison Reed, they appreciate my money, have class, and a way better selection.
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July 2023 by Sarah Stokes
Shay was AMAZING! I couldn’t find the survey on the receipt but I hope management sees this! She was so patient, helpful and KNOWLEDGEABLE! I would not have felt comfortable doing my hair without her guidance. She is a treasure! (Everyone in this location was very sweet) but Shay made my experience one I won’t forget. Will be back to see her next time I dye my hair! Shay is top notch. You go girl!
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May 2023 by Jeffus P
I went in there today to get some toenail polish for my toes lol. And the young woman that helped me was so awesome. I don’t remember her name, but she was so friendly from start to finish and I can see why this place gets such great reviews!
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April 2023 by Trent W.
The store manager in there is hot af. Would come back just for her. She deserves the 5 stars.
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January 2023 by Seri Gutang
I usually love this spot but this girl lowkey wouldn’t stop almost gaslighting to get certain products because their manager was there. They told me to get this certain bleach powder (I didn’t want to but I have anxiety so I felt pressured) and it BURNED MY SCALP. I usually use quick blue and not once had this issue. Lucky I don’t sue. Stop making your employees recommend things over commission and wait for the customer to ask for help.
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July 2022 by vickie jones
So professional, so patient, great service
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March 2022 by Hot Cheetos
I usually love this spot but this girl lowkey wouldn’t stop almost gaslighting to get certain products because their manager was there. They told me to get this certain bleach powder (I didn’t want to but I have anxiety so I felt pressured) and it BURNED MY SCALP. I usually use quick blue and not once had this issue. Lucky I don’t sue. Stop making your employees recommend things over commission and wait for the customer to ask for help.
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December 2021 by Tiffani Wall
Every time I go in, everyone is super helpful & answers all of my questions!
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November 2021 by Nicole Lilly
Fantastic staff. Answered all of my questions and were super nice about it. Fantastic experience.
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November 2021 by janie busch
Shout out to Gabby! Thank you for helping me with my 911 hair emergency!! You are a life saver! 10 star customer service!!
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September 2021 by Shannon Callaghan
Went last night after 6pm. The two young women who helped me- didn't get their names!- were professional, helpful and friendly. I knew what I needed but failed to use the the proper terminology and they worked with me to figure it out.Clean store as well. Thank you ladies from 9/15 around 6:15pm.
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July 2021 by Crystal Mauldin
The lady who checked me out was rude I came in to buy a frosting cap and needle kit because both the boxes where open at the bottom i wanted to make sure the needle was still there even tho I was buying the product anyways she had a problem with me checking to see if the needle was there I wont be back to this location for her wonderful rudeness
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June 2021 by Andrea M (Ski)
Very helpful, knowledgeable and provided great advice on how to fix my hair color. Also told me about instore promotions and helped me save money. Thank you for helping me today. Great overall experience.
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June 2021 by allie k
Great selection and helpful gals every time! And they’ve gone green which I love! Bring your own bags!
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May 2021 by Michael Marcano
Apparently NRH is the only place to go if you end up shopping at Sally's. Just like the other location I got great customer service here, this time from Kaylee. Next time I'm in the area I'll definitely be stopping by!
