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November 2023 by Andrew Naidl
Did a good job. However there were a couple issues. When car was delivered there was some dirt on the driver’s seat but they cleaned it up for me. also, when we got the car home the passenger door would not open from the inside. They forgot to attach the cable for the door latch. I ended up fixing that myself. It was less hassle than taking it back in. But still, connecting back the door latch cable when putting the door panel back on should be a no brainer.
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November 2023 by dan pauken
The General Manager Jacob was absolutely awesome! Stellar customer service and he went above and beyond to get car done on time. I took it to 4 other shops in the Dfw area and they refused to work on it due to the extent of damage. Team was phenomenal to work with and could not put a higher recommendation on them!
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November 2023 by Billy Gunner Pillow (Gunner)
We had some issues to address, but they spent some extra time today, thanks Alfredo
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September 2023 by Lucy Beliveau
Our Nissan Rogue was totaled and Service King Collision too great care of every aspect of caring for our needs. Their customer service was fantastic and they went the extra mile!
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March 2023 by cale abbott
Had to take my car back 2x after they said it was ready. Jacob the service manager said my wheels were repaired but was still bent. Third time they finally replaced the wheels. Tried to get me to drive on bent wheels while waiting for new wheels to be delivered. The Director Chris Hernandez wasn’t much help at all, returned my car to me dirty and was pretty rude to me acting like this was my fault somehow. Avoid these guys at all costs very unprofessional and go to advantage autoworks where I should have gone to begin with.
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February 2023 by René ZFlores
When I picked up my vehicle, I first noticed how dirty it was; there was dry mud in the driver's plastic mat and a stain in the back seat fabric. I understand that it being a repair shop, things can get dirty, but as a customer, I expected my vehicle to be returned at least in the same cleanliness conditions I had dropped it off.After driving for a moment, I noticed a rattling noise coming from the roof console (from where the interior lights are controlled), so I stopped and checked what it was, and to my surprise, the roof was loose, and a sun visor was broken. I drove back to the shop where they quicky took care of the roof, saying there were a couple of screws missing. On the other hand, the sun visor had to be removed, and a new replacement part will be requested. The manager spoke directly to me to explain the problem, and we agreed that I would bring back my car once the new part arrives so that they can replace it.The repair is fine, but the final quality control did not meet my expectations at the end of the day.Services: Painting
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January 2023 by Aaron Bradley
The gentlemen that helped me was great. Very polite and informative. I chose to order a bumper and replace it myself but not because they weren’t great. It was a financial decision.
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December 2022 by Donna Tupper
I needed some damage repaired on my RAV4 and I’m so happy to have used this ServiceKung location! They are super friendly, yet professional and kept me informed every step of the way. My car looks new again! Many thanks to Jacob Knight, General Manager, Patrick Fisher, and the whole staff. I’m a very happy customer!Service: Body & Trim
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December 2022 by summer george
Rita and Ed made my experience truly awesome. They took great car of me and my car. The constant communication was very appreciated. My vehicle looks awesome. Highly recommend.
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November 2022 by Gregg Hartness
I had my daughters car repaired here and while they did an acceptable job when we went to pick up the car the drivers door would no longer open from the inside and they told us they would order the part now a month later they keep telling us the part is on back order. I have called several auto parts store and they have the part in stocks. Can't help but feel I'm getting the run around.Gregg NRH
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October 2022 by Bope
Their body work in my experience is very sub par, and barely professional. They left orange peel all over the right side of my truck the first time, then the second time I brought it back to fix it, they messed it up again.its oct 5th, and I'm at a different branch. This is my fourth time coming back to get it fixed, and I almost believe they don't do a quality check on their cars here in Fort Worth. This time I have white spots in the paint and and unpolished work, leaving a white glaring scratch all over the passenger door, and opaque body work.. Terrible job, but the staff is nice. Probably because they know they messed up...FOUR TIMES.
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October 2022 by Princess Ariel
Brought my car in after a collision, after rebuild/repairs I picked up and my vehicle actually broke down on the way home. Jacob acted fast and accordingly, they took back the vehicle and got me in a rental at no charge. They took care of my car, filled up the tank and offered to run it through the carwash as well. Great service with team taking ownership and accountability, honest and transparent. It’s been a couple days and so far so good, I feel safe in my vehicle and I know should anything happen, Jacob and his team got my back. Wonderful customer service I will be referring everyone I know! Thank you!
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October 2022 by Brandie Wolf
I called Service King to schedule an appointment a little over a week ago and the lady I spoke with was very nice. She got me an appointment on my only week day off until Thanksgiving and took my insurance information and was just super friendly. She was not at this location, but at "central booking" I guess. In any case, I was very happy with that part of things. It was made abundantly clear that I have esurance as I gave her the information along with my claim number and told her I was just trying to get the car fixed 10 months after the initial incident and lots of headache later and then I would happily be changing insurance companies.Fast forward to today (10/10/22) and I drove 30 minutes across town to drop my car off to be told that they "don't work with esurance". No other information. Sorry, we can't take your car, we don't work with them and the girl there did not give one single care that I had already shared this information with the person I booked with and I will admit I was rude, but I am honestly so angry that I wasted a good part of my day off to be told "sorry, we can't help you" when it was NOT new information that I want to know how they can justify this. It is clear that this means the left and right hand of this company aren't in communication and don't know what is and is not accepted where and why. This is hands down just a horrific customer service model and I hope that it changes. In the meantime, I won't be ABLE to use them even if I wanted to because the person whose actual FAULT the damage was ghosted her insurance and now we're stuck using ours...which is apparently worthless to everyone that could potentially fix my car. Anyway, I just wanted to let everyone know...since they don't do a good job of it...that this location doesn't "work with" esurance, but to be fair, I wish I didn't have to either.
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August 2022 by Miguel Garcia
Worst place to take your vehicle to, kept it way longer then the original date came up with things that where wrong or broken then never fixed the issues. Took it back to get issues resolved the manager said it would take a couple of hours a eeek later I pick up my vehicle half a block down the street the light came back on I would never go back again .they lack information management and customer service feel free to reach out because there is so many more issues
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May 2022 by Alexandria H.
This location has to be by far the worst service king, I'd never get a repair done to my car by service king let alone this location in particular. They had me return to their office because my car was finished 4 times and neither time was the car completed. I left with a broken button to my trunk, my cars weather strip on my window is damaged and still to this day not repaired. Calling multiple times for an update and they never have information or know what's going on. I left with my car and it continuously beeped because they didn't complete the electrical use. I've had to rent two cars in the span of 2.5 months of them working on my car. It's been a nightmare and though i have my car now, I'm still waiting on the weather strip and my trunks button to open my trunk. Mind you they had my car since March.
