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February 2024 by nortexrunner
I am a frequent customer and have received excellent service every time. The inside and outside staff are always friendly and helpful.
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February 2024 by Syeda Fatima Gaur
Thank you for your awesome customer service Andrew!
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January 2024 by June-ho Cha
I love their perfect services. Thank you!
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January 2024 by Shannon Reilly
Our overall experience was below par and took 2 hours out of what we already knew would be a very busy day. I had reserved a specific size trailer, and received confirmation of that reservation. When I arrived here to pick it up, I was told I was at the wrong location, and was sent to Springtown, TX (where???) to pick it up. No one attempted to contact me about the location change. I have no missed calls or voicemails from the time between making the reservation and showing up to pick up the trailer, and no emails or texts referring to a change in location. The company did issue a $100 refund on our payment, but the lack of communication and the massive delay it caused still settles on 3 stars.
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January 2024 by Derek McAdams
I was in and out in less than 10 minutes. Great service!
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January 2024 by Prabhakar Khadka
I booked truck on Friday 12/29/2023 in the morning around 10am for Saturday 12/30/2023 pickup. On my reservation there was two furniture dolly and 1 dozen blanket as well. I was moving glass showcase so I needed Blanket and dolly both. When I went to pick up the rental in the morning the gentleman said they have truck and blanket but no furniture dolly. I asked him why you guys didn’t tell me ahead, also the reservation said that someone will call me before 6pm on Friday but I never got a call. The guy said “ We cannot guarantee on the furniture dolly” and said this is how it works. He said if I need one I can buy from them lol. Really this is how customer service works? I have done 2 reservation from this place before and no issues at all but looks like they need to hire new people. U-Haul please check your businesses time to time to make sure they are running and giving good customer service. If there was a negative star I would have given it. Never going back to this place and won’t recommend.
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December 2023 by Lynda Bloomberg
Quick and easy to pick up. The gentleman was kind, and explained everything to me and hooked the trailer up to my truck for me.
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December 2023 by e p
Tyrell went above and beyond to help me get set up easily, will definitely recommend and come back when I need another service!
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November 2023 by K Johnson
Quick and great experience. Truck was ready to go, and even when I ran a couple of hours over my return they didn’t charge me an extra days fee and refunded me the miles I didn’t use. Would definitely use again
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November 2023 by Corey Crosby
Horrible Customer Service by the Representative! Be sure to go somewhere else! The guy hates his job, or he hates people in general who knows but he should not have a job. Preposterous, they will not take a debit card for the reservation I made online. Then he proceeded to tell us to go to Justin to rent a vehicle. The guy hates life, I guess! Then he refused to give us service and told us to go somewhere else.
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October 2023 by Judi H.
If I could give negative stars I would. We had a reservation for a truck. Go to pick up truck and they don't have a truck for us. No apology no discount nothing. Not what you want on moving day. They did find us another truck refunded my $50 guarantee money. What's the pint in a deposit? They guys at the browning storage uhaul have a dolly for nothing for out troubles. Definitely will not go back here or refer anyone
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September 2023 by Genevieve Miller
Got over charged and given a filthy trailer and it damaged a lot of our belongs!!! To say I’m upset is an understatement
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August 2023 by Benjamin Ness
Booked a two day rental for a trailer. Dropped it off a day early, sat outside for over 20 minutes to return it, and then they said I went past the 24 hours and charged the full two days. Don't rent from these people!!! Go to another store or rent from Budget.
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August 2023 by Camryn Taylor
First of all the truck is junk it maybe got 1 mile per gallon the mirrors would move constantly then they charge my cc $36 almost 2 weeks later with no notification no calls of telling me what happened
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August 2023 by MrEon69
The staff here are great bunch of people. Always friendly and quick.
