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July 2023 by Jeremy Kiser
Awful customer service from the senior staff members. I inquired about a fee and was told it would drop off automatically, it didn't which compounded and caused several other fees. They would not help with any of them even goin as far as to say it had been fixed before (many years ago) so they couldn't do anything. I went to another branch and they fixed it within a few minutes. I will not be banking with Unity One much longer because of my experience with this branch alone.
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June 2023 by Everett Lodics
Financial institution worth hundreds of millions can't print a piece of paper. What a joke. Take your business somewhere else.
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May 2023 by G
Don’t bother, waste of time dealing with these people
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October 2022 by Carmen Mireles
Nothing but good to say about this particular Credit Union. The manager is very helpful and always willing to go out of her way to make sure you get your questions answered and taken care of. The girls and guys who work there are all friendly they welcome you from the moment you walk through the door making you feel appreciated and happy to see you. This is my credit union and I make sure that others know where I Bank and how I'm treated.
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July 2022 by Jess F.
Hopefully, I picked the right location. This was the only shared branch open for me on Saturday so i had to drive quiet a ways. I opened the door, and thought "great there's a line." But all the workers were in good moods, and the line moved fast! Elizabeth was probably one of the most enthusiastic tellers I have ever connected with. The other man working that day was also kind and cracking jokes. Even the lady working the office seemed kind when she called someone out of the waiting room. Great work environment here!
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June 2022 by Kali F.
We bank with Firefighters first and this branch apparently partners with them so we had to use them to cut me and my husband a check. After driving an hour with a toddler I needed desperately to use the restroom and change her diaper. We walked in and were greeted when asked if where the bathroom was she told me I had to go to big lots down the street. Are you serious? I'm doing the bathroom dance literally using your business and I was told to get in my car and drive to a different business to go. That's messed up entirely will not return
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August 2021 by Mary Mann
Very impressed with the service I received at this branch. Ms. Gomez, the branch manager, went out of her way to assist me. She was thorough, meticulous, timely, patient and professional in her delivery. Her staff was always welcoming, cordial and with "smiley eyes" Thank you your service!! Mary ?
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July 2021 by ZeRAuJ
Very impressed with the services I received last month. I managed to qualify for the Gold Star Card while using my SCRA/MLA benefits. If you're enlisting and plan to close this account I'd highly recommend to keep it open and then request your benefits. If you're unsure of what exactly I'm referring to, do your research and don't wait for too long like I did. There's no initial cost in redeeming any of this and remember that finance brief !
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March 2021 by annette dotson
Everyone is very friendly and polite at Unity One and they makes you feel welcome. ?
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February 2019 by Elisabeth L.
Went up to the lady at the front to ask just a simple question then she pretty much was totally rude and continued to talk. All my friend and I wanted to know was if the bank was open, no help from her. Rude to students not a good worker. The janitor was more help. I go to the bctal for school and this is supposed to be a helpful environment but not with this lady. Just need a simple change for a $100
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February 2019 by Jorge G.
I go to bctal and I was asking the front desk if the bank was open and I got " There's a conversation happening, wait"
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November 2018 by Jose Porras
Anytime I have any questions always give me a satisfactory answer Always willing to help. No issues. Clarissa is my go too!
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July 2018 by Erayne H.
How often can you talk with a real person when conducting business? It's becoming rare. Not at Unity One. They are very responsive.
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July 2018 by JESSICA OROZCO
Do not bank with them!!! Always blocking my card so I will be unable to use ! And hours are horrible. They close for everything
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June 2018 by Griselda M.
I really wish I could give 0 stars! This bank is horrible! I called 4 times about a deposit I made almost a month ago and I still can't use my money. They keep moving the dates on when my money will be available. I'm so ready to get my money and close my account!
