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March 2024 by Tracy Clark
Barbara was extremely helpful and courteous she was able to answer all our questions and needs. Very professional. Thanks barbara
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March 2024 by Curtis Taylor
Thank you Barbara for the great customer service. ? quick sign up easy process
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January 2024 by Robert Cristian
Unit was clean and the process of renting the unit was quick and painless.
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December 2023 by Asia Pettigrew
Barbara was extremely helpful as I was renting my storage space. She is such a lovely person to work with.
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December 2023 by Crystal White
The rate of my storage went up without warning after only a few months and whoever red is would not help me. I repeatedly asked for the district manager info. I of course get behind I paid was constantly behind having to pay the higher rate and now late fees on top of that still called constantly to try to resolve the situation they never ever answered I have days I would call fromThe time I opened left on the vm what time I had to go into work and the unit time they would call back would be 8 hours later while I was at work right before they closed. I was told by red my storage was set for auction on November 27th. Written notices did not have a date of auction. I continued making payments up until that date just to be told by someone else red doesn’t work there and my storage sold November 22 not the 27th. I had family heirlooms I had pictures my child’s things all things that are irreplaceable things my dead father gave me. All because no one communicates properly and there’s is no customer service. I was finally given the number to Troy the district manager called multiple times left voice mails have yet to hear from him. Oh and when I was bawling on the phone I was told if I couldn’t calm down she would disconnect the call and she hung up. I just lost everything me and my child own. I’m in the process of getting an attorney but in the meantime everyone in the mid cities area will hear the recorded conversation and will know not to rent at this place.
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November 2023 by Jeri Love-Schultz
It is the worst public storage I have ever been to. After you pay for your rental they put a lock on your storage. Yes they lock you out of your storage when you pay. And then they blame you. So I don't recommend public storage for anybody's use you do not have free access to your storage unit only when you can get them to take off their locks
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October 2023 by stephanie rubalcaba
My experience with Red today was great! I needed a storage unit asap she had one ready for me. I walked in signed my paperwork and was moving my things I got he storage. Storage unit was clean and perfect size. Red went over the pricing and contract . Great place to deal with!!!!
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August 2023 by soores adhikary
Nice and helpful staff even in hot she show us 2 storage I like the service
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August 2023 by Yukimare
This place more than doubled my rent over the course of a year, while the starting rate of all the other units remained the same. And the office was not open during scheduled hours the several times I went there. The only time I ever saw the staff was when someone drove by to make sure nobody broke into any units the previous night.
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June 2023 by Rick maldonado
They will increase rates on you every month is seems like the price is never the same. Straight highway robbery. I was paying $40 per month now it’s $160 somehow and I never agreed to any sort in price increase or modification to my account. I will be moving my things out and they don’t even care to try to make things right . I hope other people do the same and bankrupt them. There are way better places out there.
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June 2023 by Aldo Villela
Great service at this location. We had underestimated the size of the unit we needed and Bryant at the front desk helped us upgrade in no time. Kudos for this!
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April 2023 by Rob Claggy
The person running the front office is rude, inconsiderate, and obviously "just an employee". She doesn't care one bit about making your life miserable and helping you is the last thing on her mind. I'd give zero stars if I could.
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April 2023 by Mike M.
The customer service at this location is the worst. The woman running it is one of those people who will never go anywhere in life and she thinks it is everyone else's fault when it's all on her terrible attitude. The security is also a joke. Our building has been broken into numerous times and they won't do anything to fix this problem.
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April 2023 by Team Big Daddy's
We went to help out a renter there and move her things. We noticed there was damage to the ceiling inside the unit and outside. Her processions had noticeable water damage and was infested with bugs. The lady up at the front office was very unprofessional and rude to everyone there. Do not store your items here. It's not worth it.
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March 2023 by Ruiz Family
My parents and/or I have had a unit here for around 12 years, every manager has been great, professional, friendly, easy to get along with.But in my opinion, this new manager has a chip on her shoulder. I feel she was rude, uncooperative and cared nothing about my issues or concerns.Then she refused to give me a number to complain on her. I would not rent here as long as this current manager is employed at this location.I recorded my calls to her, I would recommend you do the same just to cover yourself.