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October 2023 by Paul S.
Max , the manager recommended some great tile for a black splash. Turned out beautiful. JC Castillo tile did it and it turned out great. Herringbone design was beautiful. We did this instead of running the quartz up the backsplash. Turned out great..
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September 2023 by Mike Phillips
Good selection.Nice staff.
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August 2023 by Stephanie Gaul
So many options and styles. Very helpful
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April 2023 by Kim Lewis
These guys have an AMAZING selection of tile!
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January 2023 by Kerry Heintz
Even though I didn’t end up buying my tile here for my bathroom renovation, the customer service here was fantastic, and I was assisted in finding exactly what I needed in another shop’s inventory.
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January 2023 by Robert Brown
We remodeled all four bathrooms in our home and purchased all of the tile at The Tile Shop in Conroe, TX. We waited more than two months to be able to get the wall tile we selected due to supply chain issues and the war in Ukraine as per explanation by personnel in the Tile Shop. Due to the delays, I ordered about 15% surplus to ensure we did not run out during renovation. When I went to return the unopened surplus tile (about $1500 value), the store manager said she could not take any of it back since more than 90 days had elapsed since purchase. (I was about 100 days past the date I picked up the tile). She said 90 days was a "corporate policy" and that she couldn't (or wouldn't?) do anything to help me. As a result, I contacted the corporate office and the regional sales manager reached out to me. Only as a result of the regional manager's efforts, I was able to return about 2/3rd's of the tile. I was told the other 1/3 could not be integrated back into their inventory even though they continued to sell it.Due to the delay in obtaining the tile, we delayed the start of our renovation which took time to reschedule with the tile installers and service providers involved in the renovation. Although I tried to explain the situation that led up to me having the surplus to return to the manager, she refused to even try to help even after one of the employees came out to my truck bring all of the surplus materials into the store. In addition, she said that the Tile Shop return time policy was shortened from 90 to 60 days since I purchased my tile in trying to support her rigid stance.While I appreciated the assistance that I received from the regional sales manager, the bottom-line is that the Tile Shop, whether as a result of corporate policy or a rogue store manager's actions, clearly doesn't understand the post-COVID labor environment they operate in. Further, the store manager at this particular store clearly exudes a contempt for her customers. If you buy anything from the Tile Shop, be prepared to deal with a rigid 60-day return policy, even if you experience delays in receiving the materials your ordered from them. I have since checked with and learned that some Tile Shop competitors will allow returns after 60 days despite what The Tile Shop may claim.
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November 2022 by Casey Wilson
Tile purchasing process went very well. Installation from a contractor was flawless and I was very happy with the outcome. However, I have tried for over 4 weeks now to get information from the store about how my white tile (the only part that is outside of the shower and stays dry) is turning red/orange. I have had to follow up and call over and over again and no help has been forthcoming. Highly disappointed in the outcome with this as all of the initial interactions were very satisfactory.
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November 2022 by Evre Kaynak
Great variety and great service, totally worth the trip!
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August 2022 by Barry Allen
Pricey, but have a decent show room for bathrooms. Great place to start if you are looking to remodel.
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August 2022 by C Maurer
Outstanding place. The sales people don't hover. They let you spend as much times as you want looking. This has the BEST, AND I MEAN BEST selection of tile I have ever seen! Great store. It's worth the trip. They have tile for every price range!
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February 2022 by Vivian Aviles
I love this store! Manager Jovi and salesman Ron were of great help.My husband and I are deeply thankful for the time and effort Jovi put in our project.Couldn't recommend them enough :)
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January 2022 by Damon Landrum
Helpful staff and decent selection of in-stock tiles for small jobs
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October 2020 by Katie Marthaller
Beautiful selection of various tile. Really poor customer service and overpriced. I wasn’t greeted both times I went in. When I was helped I felt as if I was putting someone out by asking questions. I would not recommend.
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September 2020 by Michelle Marts
Very helpful, great selection
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March 2020 by Kristine Sullivan
Selection and quality here is amazing. Dusty Darnell at their Woodlands location was super. She helped me with everything and even when we had supply issues with one of the tiles, she advocated for me and kept me in the loop constantly. Can’t say enough good things about this place!!
