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October 2024 by G2G Chosen One
I tried having a conversation with Roy Faulkenberry and needed to make sense of my plans my payments my coverage etc. instead he had the nerve to not only talk over me but hamg up on my face because he didnt want to have any discussion that didnt include making a payment and getting off the phone as quickly as possible. I've been with Allstate for yrs now home and auto and this is how they treat a returning customer when I'm trying to get clarification on my coverage??!! He has no respect no morals. I'm sorry but Roy you should be fired for how poorly you handled a simple conversation today. And it's a shame that Allstate will allow this behavior to continue by keeping you as there representative. I'm done with Allstate.
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September 2024 by Cary Vanley
I have been with Allstate for about 30 years and been with several agents retiring and Roy took over about 9 years ago and he's done a fantastic job. For the last few years Michelle Mohrle has been my go to person for all my insurance needs and she has always gotten me the best rates. She treats me like family and even thru several claims we've made, I was never made to feel bad or ashamed of having an accident, they happen. If you want to be treated like a human being, go with Allstate and especially ask for Michelle...she will treat you right!
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June 2024 by Zhamir Rodriguez
My rates keep getting higher and higher for no reason.
I've never made a claim.
Looking for something else.
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February 2024 by Jonah AuHoy
Not good. I've been watching my rate go through the roof for a bare minimum policy on my Jeep. I work from home now and drive very little, haven't had a wreck or even any tickets in years.Back in May I asked my agent what it would cost to upgrade my policy to a full coverage policy. He just repeated my question back to me asking me if I wanted wanted to what the additional cost would be to add full coverage.No follow up...nothing.
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November 2023 by Lonnie Lindsey
I can't complain, Allstate has been there through every event that I have endured. Thankful that has been far and in between. They are very informative and keep me up to date on any claims I may have. Except for the premiums that continue to rise, customer service is exceptional. I truly appreciate the work and the consistent updates. Thank you for being there for me.
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August 2023 by Paul Robles
I had an extremely bad experience with the claims department which made me think about finding another insurance firm but due the home agent Lisa Wallace in Odessa,Texas who witnessed my problems she helped me thru it all and due to her kindness and compassion I will stay another year. She is worth her weight in gold, Allstate needs to have more people like her on your team.
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June 2023 by Joshua Davis
I've enjoyed my time with Allstate. I have had to submit a claim for a new roof, and they helped me out. I had a small issue where the roofing company submitted a rebuttal to Allstate's estimation to which Allstate approved, but they only paid me the initial estimate. Only took one phone call to fix and they were very apologetic.I would also like to note I believe I have had ZERO contact with Roy Faulkenberry whatsoever or this particular office as far as I can tell. I think I've emailed/called him before and never heard back. I just used Allstates national line for all questions/issues thereafter. So my review is more for Allstate as a whole as far as I know. But maybe his office somehow is making me get better service than I otherwise would with another office (doesn't seem likely but I dunno).
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June 2023 by rollergirlusa99
15 year customer. Left over unjustified inflated fee.**Note. Not sure what "help" you need. And you did not offer to help in anyway. Also - my new policy is 30 PERCENT cheaper!!
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May 2023 by Russell & Cindy Noyes
Great customer service. They respond quickly to answer any questions and adjust our policies to our changing needs. We are completely satisfied.
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November 2022 by Dana Guice (DG)
Highly disappointed in this arrangement.
I plan to stay with ALL-STATE. As they are a great insurance provider. But not this agency.
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October 2022 by Michael Eddleton
I have both my home and auto policies with them and could not be more pleased with the service and rates. They are very friendly and have given me great advice in meeting my ever-changing insurance needs.
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August 2022 by Alex Lee
I just change my insurance agency to this office last November. It's a great experience to work with them. Their response is always within 2 hours after I email them. Great agency and certainly recommend to everybody!
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February 2022 by Dana Guice
Highly disappointed in this arrangement.I plan to stay with ALL-STATE. As they are a great insurance provider. But not this agency.
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January 2022 by Vilma Rivera
Roy was a great person to work with the other 2 ladies in the office are nice down to earth people I have been with this company for a few years now, but Adriana is very rude & unprofessional to work with. I give a low rating just because of her. She hung up on me after I asked to speak to a manager she said I will have someone call you back & hung up. Really Rude!
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November 2021 by Ramon Enrique Figueroa
These guys rock!
