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April 2025 by Keny Vela
Dear AT&T Customer Care,
I am writing to formally report an incident that occurred on [insert date] at approximately 6:30 PM when I contacted your store located at:
AT&T Store – Western Manor
1801 Linda Ave, Ste 110
Odessa, TX 79763
Phone: (432) 332-5800
During the call, I sought assistance regarding the status of my phone transfer. The employee who answered exhibited a dismissive and unprofessional attitude. When I inquired about the transfer process, she tersely stated that a SIM card was being sent to me. I mentioned that I had previously been informed about needing a new phone, and her response was, “Uhh yeah, that’s what the SIM’s for,” delivered in a condescending tone.
Feeling confused and seeking clarity, I politely asked if she could transfer me to customer service. She agreed but then abruptly hung up the call. Subsequent attempts to reconnect were unsuccessful, as my number appeared to have been blocked or ignored.
This experience was both frustrating and disappointing. As a customer, I expect respectful and helpful service, and this interaction fell significantly short of those expectations.
I kindly request that this matter be investigated and appropriate action taken to address the employee’s conduct. Please inform me of any findings or steps taken in response to this complaint.
Thank you for your attention to this matter.
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April 2025 by Alyssa Rodriguez
The people their closed 15 min early when their sign says 6p.m. they closed at 5:45 as soon as we pulled up you can see one the representatives running around the corner to hide my husband was trying to purchase me a iPhone they lost a $800-$1000 sale I guess we have to drive to Best Buy from west Odessa
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March 2025 by Stephanie Thomas
Alondra greeted us at the door, made sure we were extremely comfortable and took care of our issue completely without any hesitation. Good customer service is truly hard to come by these days and she was the definition of customer satisfaction.
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March 2025 by Dustin Ruckman
Five stars for the service I got but this place is way understaffed one guy doing it all but very very professional and very good at his job
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February 2025 by Maria Mesa
Thank you Josef, I appreciated everything from helping me set up my mom's new phone and transfering everything from her old phone. Honestly never had this help ever when I've gone to an at@t before. And was super kind as well. Will recommend this at@t 100%, Thanks.
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February 2025 by Maria Gomez
Alondra was amazing! She helped us with our new phones and she explained all the promos we qualified for, we will come back to this store for all our necessities !
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February 2025 by Yadira Loya
Alondra was great help she was very professional other staff members were very helpful as well. They helped me upgrade my phone and get my information transferred definitely recommend this store and will definitely be coming back!
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February 2025 by Dalanie Davis
Really nice people who was willing to help me get what I needed and very fast. Thank you!!!
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January 2025 by Alfonso Hernandez
I went to get a phone there and the lady told me I had to pay off my old phone even though I have next up anytime
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December 2024 by Germán Gnzlz
Thank you Josef D., we added new line and bought new phones, the process was so easy and fast, totally satisfied thank you very much.
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July 2024 by Patricia Flores
Very good customer service
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June 2024 by Greg Gonzales
Great service
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June 2024 by Micaela Gonzales
Stephanie was amazing
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June 2024 by Alejandro Pérez Díaz
Excellent ??
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May 2024 by Alexandra Booth
Employees went above and beyond!
