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September 2023 by Angel Garcia
Excellent and fast service
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December 2022 by Dr. John Fisher
Has got to be the worst bank in the country. Worst customer service worst everything. We have been sitting here for an hour to speak with a banker. One is sharing personal pictures and life stories with a Hispanic woman and the branch leader is just sitting in her office doing I don’t know. We keep being told we will be right with you. But hey we are white so I guess making whites wait is acceptable. Every nonwhite that has come in here has been helped immediately
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December 2022 by Nikki Ogle
Slowest and worst bank I've ever been to. The workers certainly don't have the best customer service. Also the appearance of this place is terrible, stuff is falling apart and nothing works right. The drive thru is a nightmare.
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December 2022 by Loray L
Closing time is at 1 on Saturdays. Not 12:49….. i come from work on my only time. Rushing to get here. When they have there dam sign saying till ONE!!!! So annoyed. Will speak to corporate about it. Its not the first time. I get it we all have a life. But seriously some of us come on our only time off.
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November 2022 by Lauren Burt
This branch is terrible. Absolutely the slowest service I have ever received, and can never fulfill my change request.
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September 2022 by Otto Sandoval
I attended to this location because I needed assistance with a transfer through an app, the resolution was given to me by Monica who was knowledgeable and polite, I most definetly recomend this branch
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December 2021 by Orlando Tellez
This bank is too slow in my opinion, the worst system of the banks I know
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November 2021 by Edward Cuellar
Worst Customer service experience. No help at all.
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October 2018 by Eric Meadows
Worst branch in Odessa. They like to tell customers that BB&T changed a policy back in January because they don't feel like doing their job. Drive the extra miles to go to Kermit or 42nd st branches.
