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February 2024 by B.J. H.
Rude!!!! The girl at the register was very rude and snotty. Like honey I make more money than you did in a month in a week. Stick your nose up elsewhere. Horrible never going back. We dropped over $500
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October 2023 by Susie Heinrichs
Bad customer service. Tried exchanging a pair of jeans and she was not helpful.
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June 2023 by Blake Moore
Usually I stay away from chain western stores, But this Cavender’s will always have my business. As long as the feller behind the hat bar is still shaping hats! Kid does an outstanding job!
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June 2023 by Mark Robinson
Had someone help me as soon as I walked in. Great people
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March 2023 by Jeff Ramirez
I HAVE to come here because of work, was looking for boots for about 30-45 mins no one offered to help. Had to grab the ladder my self to check the top tier for my size. Worst customer service experience
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March 2023 by Sergio Perez
Parker was a great help. Very patient and friendly.His customer service was the reason of my purchase today.
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March 2023 by juan escalante
You can't even tell if the place is open or close the front door looks like a the back door of Walmart is just a big metal door thats always close
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February 2023 by Jesus P.
02/18/238:25pmI had such a horrible experience at this Cavender's this evening. My wife was browsing shirts while I went to look for jeans and boots. I found the jeans I was looking for then I went to see what they had in boots. As I went down the isle of my size, (isles are categorized by size) I saw there were 2 employees sitting on one of the benches you use to sit & try on boots. I wanted to see a few pair of boots but couldn't get to them as they were both in my way. By walking closer I figured they would get the hint & move so I can get to the boots but they kept on talking about their problems at home. One of them even started crying as I was waiting by them and didn't even acknowledge that I was there. I am not making this up! This is by far the most unprofessional situation I have ever been in at any store. The true lack of professionalism these two ladies displayed was appalling. I have always had great experiences and costumer service when visiting this store except for these two employees. I was so disturbed by what happened, I will definitely be contacting Cavender's corporate office (7820 S Broadway Ave, Tyler, TX 75703) (903-509-9509) to voice my concerns. This is extremely unacceptable and it must get corrected. I will be doing a follow up review on this matter as I get it resolved. As great as Cavender's is, this is one way to ruin your business.
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February 2023 by Connie Griggs
If you're short don't bother looking for jeans here, they only have jeans for skinny and tall. The only reason I gave them 3 stars is that they do carry my husband's jeans.
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January 2023 by Fred Bautista
I love Cavenders!! But for some reason , this store doesn't have as good of a selection as Boot Barn!
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December 2022 by Ryan Abbott
Love this place! If you're not careful you can easily spend a thousand dollars without realizing it! They also offer military discounts! Friendly staff! Excellent selection of clothes, whether it be FR work clothes, everyday country and western wear, or cowboy wedding! They have everything to outfit you with exactly the country and/or western look you're going for, from your head to your feet and everything in between, including your scent! Only 4 stars because of the price. Other than that, top-notch store!
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December 2022 by KodyLynn Dees
Huge selection of clothing to choose from. The staff is super friendly and helpful!! Prices are pretty good, too!
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November 2022 by Lovi Mehrotra
Very nice experience. Planning to revisit one more time before returning from Odessa. They have a wonderful collection.
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November 2022 by Leah Vicc
The staff was great, has everything there you need in apparel for work and going out on the town.
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November 2022 by Buster Webb
On my visit to the store the service was superb! Didn't have exactly what I was after at this particular time but none the less it's a great place and I'll continue going.
