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February 2024 by Katrina Gilmore
I had an issue with one of my tires. Lael was great. He was very polite and gave me possible options for a replacement. The wait was long but they were very busy. Overall though it was a good experience.
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February 2024 by Enrique Montoya
This has got to be the worst discount tire I've ever made an appointment at. It was scheduled for 11 am and I was told my completion time for a tire rotation and balance would be completed at 1:04 pm. How do you schedule appointments but take 2 hours to pull the car in and complete it?
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January 2024 by Deeana Sepeda
Worst place ever service sucks waited thirty minutes just to try and get air in my tire Workers were on their phones. No one serviced me finally had to leave.
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January 2024 by Luis S.
These guys are always ready and willing to help. Even if they are slammed they're patient and take their time to help. If there are any issues they are quick to make it right !
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January 2024 by FVS Vending
GOTO 191 LOCATION. AVOID THIS ONE AS MUCH AS POSSIBLE!42nd discount tires is the worst. Customer service is atrocious. I had bad defective tires and they did everything they could to make me feel like it was my vehicle. Even after test driving my vehicle as seeing there's absolutely nothing wrong with it, they still believed that after less than 4k miles that my vehicle with nothing wrong with it caused the tire to fall apart as it did. Thier suggested mechanic shop even stated there was nothing wrong with my truck. Even so far as to state the tires looked horrible and was defective.The other discount tires reviewed my tires as well and stated the same, it was the tires not my truck. I will never recommend the 42nd street location. MANY people seemed to have different issues with the staff as well. Horrible experience.
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January 2024 by Kyle W.
My only choice for tires and service.
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January 2024 by Sharon Clary
I waited 3 hours for them to check to see if my tire had a leak in it. Wow. At least they are usually nice.
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January 2024 by Joshua
I’ve never taken my vehicles here, nor will I start even with them being the GMC warranty third party shop.Just purchased a new 2024 AT4 and I have to wait hours or leave my truck for a simple fix a flat, small screw in the center of my tire.Forrest Bros got me the shop as soon as I drove in practically. Instant service and all of their bay doors were full already.Discount had several open bays when I pulled up and it took 30 mins to even get to talk to a service specialist.
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December 2023 by Jeinaly Sánchez
This time I'm going to burn this Discount tire. I went yesterday, 12/12/23, to have a tire checked on my truck that was losing air. I spent approximately 2 hours waiting, and finally they called me saying that the tire was useless. I needed to buy a new one, because the patch they put on it was wrong and the air was leaking out there, they didn't want to mount it anymore and they put in the spare, the tire still has almost half of its life, I went to a tire repair shop here In Odessa, they checked my tire, they mounted it on the rim since they didn't even do that at Discount Tire, as one buys tires with a guarantee and they include free flat tires and rotation and balancing during the life of the tire. “Well, they mounted it, they checked it and what It was bad, it was the rim valve that was defective!! It wasn't a patch like the person at one of the counters said and that the tire didn't work??♂️ Please how many people do they tell that to and you trust them because they are the experts!! If the experts in robbing people by making them spend on tires when they are still good and can be used for a few more years, I hope something similar doesn't happen to them or they pay attention, maybe they will give them a bonus for whoever sells more tires!! (Scoundrels). ??????
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December 2023 by Homero
Very good customer service the team was quick and efficient
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December 2023 by Alayna Roberts
Very helpful! Got us an emergency set of tires. Over priced, but the only place within 3 hours.
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November 2023 by Justin Raymond
I have been all over the country, and the way I have been treated at this place TWICE is ridiculous.I go out of my way to go to discount tire, because when they patch my tires, it lasts.The tires I buy there, last.But when you get treated like garbage when you drive from out of town 80 miles to get the tire fixed.I would be happy to wait, he tells me "you should go to a tire shop"Don't waste your time here. Both times were very condescending and don't care about people. They hate their job and it shows in the whole place.Both times had to take it to the Chevy dealership, they were heroes and awesome!
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November 2023 by screwflow 47
Man both stores are slow waited 3hrs for a replacement, get on ur guys that work in the bay if I was manager I would have had everyone on check , 11 vehicles really ? Just slow..And it does not take 1hr to do an all 4 tires and and both fronts on a impala..
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October 2023 by James Hutchinson
Worst place to get a tire repaired. For a simple screwhole they wanted me to wait allmost 2 hours and 1 hour would have been after hours for a job that should have taken less than 5 minutes.
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September 2023 by Doc Doc
Existing customer, (local) 4 tires, almost $700 spent, came in for low tire (road hazard warrantee). Service writer found a nail in another. Will take appointments over existing walk-ins. Must have had a cancel, got in about 15 mins early. Nail in tire was obvious (it wasn't the one low) but no explanation on the other obviously low tire, is just poor service. Also 1hr 45 min wait explained, saying we take appointments first. Over existing, who spent for 4 tires and waiting? Only vehicle explained, writer said he only makes acceptions for funerals. Bad policy. They got me in a bit earlier. They knew I was waiting yet parked the car way In the back, (about a 1/2 block walk) didn't even bring it up. I had to ask what they did, can't they just make it a habit to say and bring the car up for people when marked waiting? And no, no response needed with an email to follow up. You all do this yet when emailed or called, there's zero follow-up or rectifying. I bought the tires around 4 months ago with only about a thousand miles yet the service writers still use the idiotic uncalibrated apps on tires four months old with less than 1k miles? I'm sure the apps are geared toward more sales. Not my first rodeo. All about sales, not customer service or road hazard warrantee. I'll bet it takes a blowout before a new tire is issued. Then, they'll likely blame it on driver error. Don't dare go in as a female alone. You'll likely get sold a set of four tires not needed. Saw one guy walk in asked for a tire, mounting and balance only. Service writer said 2.5 hrs wait. He walked out with just the tire alone, after asking for road hazard, so it's obviously over priced. To each their own, BUYER BEWARE.
