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February 2024 by Dee Carden
The best tire repair and new purchases to go! Customer service and one-on-one learning experience is Great if you have no knowledge or tires/rims and now windshield wrappers. They will let you know what is in your best interest moving forward. They definitely have a young but committed and hard working team over on 42nd. Give them the challenge they need and every day. Yes some might not get it right the first time but there’s definitely a learning lesson for them and you as a customer. If not, they will try to make it right! I most definitely will be back in the future.
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January 2024 by R G
The service was actually great. An employee named Jose met me at the door, promptly assessed my vehicle and suggested what I needed. The team got to work on it quickly even through plenty of other customers ahead of me. I spent approximately an hour for two rear tires. Excellent work!
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January 2024 by Mike Woolson
Two visits now,and both were a fast turnaround times once they get started.Only issue is the waiting time, even with an appointment.Friendly staff.
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January 2024 by Frank Marquez
Good tires they fast good service.
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December 2023 by Dave Taylor
I couldn't believe how fast they handled my request for 4 new tires mounted & balanced yesterday. It was like a Daytona pitstop! Incredible customer service and fast results.I'd like to send a special thanks to Dominic for his warm politeness, - really appreciate everything, guys.
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November 2023 by Gerald Jackson
Great service. Mr. Jose took very good care of me. Because of service like this. Discount tire will always have my business. ????
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November 2023 by Devon Hudgens
Thank you to Chance for clearing up all the confusion and getting everything taken care of promptly and professionally. After getting the run around from other workers, he stepped up and took care of my situation with a respectful attitude. If you want good service, and to be treated with respect, ask for Chance. Amazing worker, with a great attitude and plenty of patience.
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November 2023 by LJ Gillis
I had purchased a new car the previous week and wanted to get the tires checked and be sure they could be put under their warranty program. Everything went as planned and I was back on the road in less than 30 minutes!
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September 2023 by Gary McIntosh
I was there for a flat fixed. That I caught before it went totally flat from an assembly screw for metal roofing. Ended up having to wait about an hour and a half almost 2 hours before I was actually up and running. This location was obviously very busy with many vehicles in the parking lot. This one is located off of 191 and very near seven hotels. That the traveling people and or company people can get things serviced in the event that there's a problem with their tires. Location stayed late open to finish off the vehicles in the parking lot
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July 2023 by Sheree Cooner
I normally have zero issues with Discount Tire, as a matter of fact I prefer them over others, but this time was different. Waited for an hour and a half while they kept pulling vehicle after vehicle into the bays, even the ones that arrived after me. I finally went in to ask what was going on and the blank look of surprise that welcomed me was not a good sign. One of them had no clue about me and couldn't find anything on me or my vehicle. He found the guy that had originally helped me and even he was shocked I was still here and it took him much longer to find my service ticket than necessary. I'm disappointed to say the least. Normally, once in the bay, for a nail in the tire I spend maybe 10 minutes in the bay, this time I am going on 20 and I have no idea what the guy supposed to be working on my tire is even doing. He seems to be having difficulty and seems to be lost. It's going to be a long day.
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June 2023 by Daniel Aguirre
Discount tire (191 Odessa Texas) has been the worse experience on getting a set of tires. I ordered tires and wheels back in December 22 and still waiting on the rear wheels I have tried to talk to managers and always get an assistant and still no help keep telling me yes there in I will call you back really great customer service here they definitely will take your money but after this there not worried about there customers. This will definitely be my last time getting anything from this plac
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May 2023 by Linda COGGINS
Our grandson had a flat near Garden City...he had to have it towed to Discount Tire after opening hours...they were already paid to repair or replace the tire by USAA, as our grandson is active member of military stationed in El Paso..heonly had that day to get it fixed and get back to El Paso.. due to their policies, they would do neither...he found a repaired tire and we went back to have it installed...since it was not their tire and was not repaired by them, they would not replace the tire...we went to our shop and got the tools necessary to replace the tire...with no help from Discount Tire..the tire was replaced..we were able to eat finally in late afternoon before he headed back to El Paso...
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April 2023 by Isaac DRB.
Great Tire & customer service. Thanks for your help and quick work on my car. Totally recommended this location.
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April 2023 by Top OG
This location, horrible service long wait times took my bullet mustang to get 2 tires they scratched up my wheel and try to make it seem like they didn’t do it which my car is garage kept and i detail it every two days I know every mark on it horrible location will never use them again
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March 2023 by Kent Brown
I purchased a brand new set of tires today. When I got my SUV back, the tires and my rims weren't caked in grease. I received my vehicle back in prestine condition.I had expressed to the folks here that I wanted to keep my old tires since the tread was still fairly good on the old set and they gave me no hassel with my request. When they went to put the tires in the back of my vehicle, they had seen there was personal clothing items, so they took the initiative to wrap the tires in plastic so they would dirty up my clothing and interior.I will continue to take my vehicle here because they treat my vehicles as good as they would their own.
