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December 2023 by Waad Al Azzawi
I came to at this location about 7:45Now it’s 9:05 still I have not got the van,they said the van needs Spear Tire to be mountedI’ll give them ZERO 0️⃣stars if I can
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November 2023 by Luis S.
Make sure and take pictures of your rental before DO NOT TRUST them to be honest. They WILL take advantage of you and your insurance. Now I'm stuck paying even more for hail damage the vehicle supposedly got while I was driving it. I WAS NEVER IN A HAIL STORM. When I disputed it all that was said was that I was at fault they couldn't prove a date of the supposed damages. They will do whatever it takes to get any amount of money from you. The pictures they provided don't even show any actual damage. This seems to be common thing that happens with other customers. This was already stressful on top of having to get my car fixed. They do not care, they just want money for trash vehicles.
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August 2023 by Alexis F.
Zero stars. Both times were harrowing experiences. Customer service always is nonexisent. The cars are dirty, not ready. Oh wait. They wouldn't give us a car on the behest of our lawyer and an insurance company. Don't go here. It STINKS!!!!! I went to Avis. In in out in thirty minutes with a clean car and a nice and professional representative.
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July 2023 by A C.
Find another car rental place! Run don't walk! The customer service here is appalling. When I first called in to set up my rental through my insurance it was like pulling teeth to get things set up correctly. My son ended up having to use his own card until things were cleared up after many calls later. Along with that, in the end he got screwed for 7-800 because someone didn't clearly explain everything. And when I called in to complain the manager hung up on me! Yes, hung up on me. Does that sound like good customer service to you?!?! And the next person that responds to my Yelp (pretending to care) from enterprise... at least respond to my email if you're going to leave yours!
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July 2023 by Frankee W.
Had an accident Monday ,called insurance & was told to go online to Enterprise to set up rental. Went home & did it online & was told to pick up truck at 12:30 next day at Odessa office. My daughter had me there before 12:30 but when I walked in, they told me they had no vehicles but would try to find me one. After waiting a while girl told me they had a Ford car that they could give me. I told her I had signed up for a pu truck & she said thats all they had. I said ok then that I would take it. She said they had to clean it up. So I waited. Finally, same girl ( who was nice) came back & said she found me a truck but she had to go pick it up. I asked how long & she said about an hr. So I sat down to wait again. Girl comes back after about an hr & said she didn't know it when she told me but that the truck had to have an oil change before she could give it to me & then they would have to clean it up. I got upset because I had to wait so long & they kept telling me different things & I said a couple of bad words. I didnt call anyone a bad name or anything but I did tell them I was not happy with the service & having to wait so long when I had already arranged everything the day before. The nice girl apologized & went to take care of the truck. Another woman whom I had not spoken too took exception to my frustration & told me to sit down & shut up. I told her that I had not been talking to her & she told me again to sit down & shut up so I told her to shut up & do her job. I did not curse her or call her an ugly name although I sorely wanted to. She walked away & I sat down again to wait. A blonde woman came to the desk in front of me & asked if I had cursed her employee. I told her I did not but that I had said a couple of curse words. She told me I could not curse her employees & I said I didnt, I just said a curse word in frustration. The other woman had walked back over by then & looked at me & smirked at me & told the woman that I did. The manager(I guess) told me that I would not be allowed to get ANY vehicle & to get out of her pace of business. I called my daughter to come back & get me. I called the insurance company & told them what happened & the agent called & tried to get them to give me the vehicle. They refused. Agent called Midland & asked if they had a vehicle & they said "No." When I got home I called Midland also & they said they would have one on Thursday so I gave them my info. The man called me back & said the Odessa manager had put me on a "DO NOT RENT" list so he could not give me the vehicle. At that point I DID say bad words to him & told him that Enterprise Car rental can go to Hell. I then called my insurance agent & told her what had happened with Midland also . She was not happy with Enterprise either & it is my fervent hope that they end the contract with Enterprise & get another company to rent from. My daughter helped me & we went to Avis, where we had no problems at all & the staff was very helpful.
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July 2023 by Daniel Green
Customer service was great! Robert was informative and was able to answer all my questions.
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February 2023 by Beth S.
Don't trust enterprise they told me one price and charged me a different price. They called me 3 days after the insurance rental reimbursement ran out because of the different price saying I owe them money. They gave me no paperwork because their computers were down and now they tell me is more then the amount agreed upon. DON'T GO TO THIS COMPANY!
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February 2023 by Rax T.
$300 deposit on top of your rental?It's cheaper to drive out of town or fly than rent with this company!Any time I've dealt with this particular enterprise it's been a disaster!Go anywhere else if you can or expect to pay way too much!
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December 2022 by Staci Ashley
Terrible customer service! The manager (Miguel) leads the team with a negative attitude and an unconcerned stance on the customers. Truly sad for this Odessa business. Changes need to occur!
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September 2022 by Toni Mishler
Just incase yall wondering this place still sucks! Reserves of full-size car got a little tiny car that I can’t even fit my car seat in the back! Oh well then say its first come first serve but i had reservations?
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June 2022 by Cade N.
This place is unbelievable and the people that work there seem as if the are better than their customers, was told I would have a suburban and then I got there and got a small damn Nissan, this is ridiculous, never would I recommend this business to anyone.
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October 2020 by Matt Smith
Abby always makes sure that I have a vehicle that is clean and reliable. Her customer service is above and beyond.
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June 2020 by David Harrison Cudjoe
Worst place to rent from, booked a box truck 2 weeks prior only to get there for the sales lady to tell me she can’t manufacture a box truck, such insult. Take your business elsewhere before you are sorry. I will give them -5 star
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December 2019 by Tommy Vercetti
A great choice when deciding to rent
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November 2019 by Tommy Wieringo
Good service