Firestone Complete Auto Care

Most Recent Comments

• May 2025 by Amanda Salinas
  Showed up at 25 minutes until 7:00 and the girl inside refused to sell me a tire and have it mounted. So if you are going to stop serving customers before 7:00 y'all need to change your business hours!!
• April 2025 by Gilbert Mendez
  They inspected everything precisely. Everything that was performed was done properly. And they professionally informed the owner if they want or need any other services. I will back back soon for other services when needed.
• March 2025 by Greg Greer
  Very, very, very, did I say very!!! Slow.
• March 2025 by John Castro
  Great team on west county in Odessa,Texas
• February 2025 by Carole Aguilar
  ZERO STARS!
  Customer service is 😖 awful! I started speaking and before I could finish, I was hung up on. Very very unprofessional. All i was asking for was to get air in my tire. The employee who was asking what I needed was just standing there and told me to wait in line. I have been a customer for 20 yrs and have never been disrespected that way. Usually, everyone is so friendly and accommodating
• February 2025 by Julie Armentrout
  The staff at this location were wonderful. Handled everything professionally and did everything great.
• February 2025 by James Horner
  Quite frankly the worst service ever at first with manager Brendon on whom I spoke over the phone with and met when I went to drop my truck off with seemed promising at first.
  He was very professional stand up fellow?
  
  I was sure my tire installation was going to be quick and easy with no problem ?
  
  Little did I know I was being somewhat catfished with Brendon’s professionalism I dropped my truck off at around 3 and they were not busy at all keep in mind I’m a heavy duty mechanic and can change out all 10 tires 24.5 by hand no machines in a little under 2 hrs ?
  
  I got there 6:20 and the truck was still in the air not done waited another 30 minutes before there were done got my keys went to take a look at my new tires checked my spare because I had specifically asked Brendon if he could put my spare tire back and it was not there so I went and asked the office lady that was there about my spare and she went back asked and apparently they had forgotten to put it back ?
  
  So I had to wait till they put it backed when I noticed my ball hitch was missing and I asked the gentleman to please retrieve my ball hitch there was no reason ever to take it off ?
  
  He looked at me with a puzzled fase like I wouldn’t notice?
  He said immediately he never saw it ?
  
  It was a custom hitch with a hook and a 2-5/16 ball a 1-7/8 ball and a 2” ball with a built in hook for pulling and a undersized adapter to fit it in as it’s HD ?
  
  I’ve called and have gotten no were with them they say the same thing they never saw it keep in mind right before going I pulled my Rv so I no it was there it had fresh marks were it had got taken ?
  
  So I give them a really big thumbs down they stole my hitch and I’m sure they wanted to take my spare tire if I hadn't said anything.
  
  I won’t be going back there any more to thieves & liars no sir what has happened to the pride in our workmen ship shame on them !! 🤬😤😕😒
• February 2025 by CHRIS GORE
  Unfortunately, my experience at Firestone was disappointing. I called in with a simple question about finding the OEM tire size for my truck and was put on hold for quite a while. When I finally got through, the receptionist’s response was simply, “What?”—not exactly the level of professionalism I expected.
  
  There was little effort in helping me find the specific tire I was looking for, and overall, the customer service felt indifferent. After this experience, I decided to go to Discount Tire, where I was met with knowledgeable and helpful staff who made the process quick and easy. Safe to say, I won’t be returning to Firestone anytime soon.
• February 2025 by Sean Gonzales
  An employee named Brandon and a lady answered both acted like couldn’t hear me to set an appointment and hung up
• February 2025 by Charles Bushman
  They was nice and quick on getting me in and out. No issues on a simple tire change
• January 2025 by Yesenia Ibarra
  0 stars if I could. Booked an appointment to have a full service done on my father in laws truck and it sat for a week at the shop. Got it back with low tire pressures, check engine light still on and a new dent on the passenger side. Supposedly the shop inside and out do not have cameras. The worse service we have ever received.
• December 2024 by Elisa Ocon
  Got new tires and great service
• December 2024 by Alisher Tabaldiev
  thank you very much for your help
• November 2024 by Marie Florence
  It was a nice place Marisol she was awesome at her job. Good customer service they provided. Thank you.
• October 2024 by Dylynn Anderson
  Had an appointment at 3 just to wait 5 hours for nothing to get done. Don’t recommend coming here at all for anything.