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December 2023 by Sinister Scarlett (Luxia The Hexist)
I don't think I'll be sticking with this bank very long, returning customers nor new customers shouldn't be treated that way. Especially when they've not done anything but speak a few words and get interrupted. I don't know whether I struck the wrong chord with that lady but that's twice for no reason she's acted that way and it's the reason I will never come inside. As of 11/15/2023 Be very careful about who you get on the apps "chat with us" for support. Some people are extremely helpful and nice while others are not really willing to even talk to you. My question may have come off as rude but the answer was not appropriate. Some of us haven't had the luxury of being able to trust banks like rich people do.
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August 2023 by Jonathan Tarin
Quick, simple, and easy while having great service.
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July 2023 by Erlinda Mendez
The best professional & kind service and staffs very friendly to !!!
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June 2023 by Elizabeth M.
I love the Grandview Ave. branch of Frost Bank. Always the friendliest people. Everyone greets me when I go in. I have never had to wait in line, except at the drive thru atm. I've been with Frost since about 2015. No complaints whatsoever. I was previously at the bank next to Marketstreet on 42nd Street and all I did wait in line. The drive through was a nightmare and it was rare that I could ever go inside and not stand in line. And the tellers were so slow. I highly recommend FROST GRANDVIEW AVENUE BRANCH.
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June 2023 by Simpson Forge
I love this bank ... no wait times usually.. friendly workers . Never been asked intrusive questions when I withdraw my own money.
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October 2022 by Jaris Smith
Terrible bank. They locked me out of my account. Then I call like the app tells me to just to be told a banker would call me Monday or Tuesday it's Saturday.
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October 2022 by Denise Bell
Ms D Flores was very professional and helpful with our transaction. She is an asset to your bank
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September 2021 by Jeffrey Webb (The Knight)
Would not cash ecisd check drawn on the frost bank
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March 2021 by Daniel Ball
Went into ask about cashier checks, told only members could get them. Ok, so I asked to make account with them because I needed a second bank anyways to use regularly. One of the clerks decided to accused me of only opening it just for a cashier check. So they went to their manager just to ask if I could open account and was denied. It was also around 4:30 PM and they closed 5:00pm, they could of just told me that they were closing and come back tomorrow. Waste of time, they don't want customers. Going to a different bank, I'm glad they denied me.
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March 2019 by A Bell
I have never felt so racially discriminated on in my life! Too many young girls working there and wet behind the ears. Asia Christian. Desirea Renteria. Should not be working for any major corporations. Talking about their boyfriends and personal lives laughing a customers. Sad.
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August 2018 by Christopher Duke
A simple bank transaction could not be accomplished and a sorry is not an answer to a customer problem. Unwillingness to help was astonishing. Worst customer service I have ever had.
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March 2018 by Lola Gann
Nice people
