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April 2024 by Josette Zeigler
Always great place to visit. Very clean and nice atmosphere. Very good customer service from all the associates here. Very friendly and helpful. They are all helpful and knowledgeable.
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March 2024 by Jas
I love this pharmacy! The staff is so friendly and helpful. I appreciate that they actually answer the phone when you call, unlike some other places. The pharmacist is always willing to come up front, and answer all of my questions about any meds I have. Plus my prescriptions have always been filled quickly here!
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March 2024 by Lindy Larson
Just want to say Dorado Pharmacy in Odessa is by far the best Pharmacy in the area!! Friendly,Professional and go beyond the call of duty when filling prescriptions.Personalized experience!!!!
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March 2024 by Allison Hensley
Great pharmacy with friendly people. They always have my medications in stock and are quick with filling requests. Plus they help support the community by sponsoring our local youth. Thank you Dorado for your support!
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March 2024 by Laicy Lansdale
Great service. Every time.
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February 2024 by Shirlinda Savahl
Always friendly and fast!!
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February 2024 by JosephFibonacci
I found my new pharmacy! The staff is polite and friendly. They also have the best prices in town. Highly recommended.
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January 2024 by Seth Diaz
So fast and friendly!!! I love coming to this Pharmacy. Employees are friendly and very very helpful. This is the only pharmacy i’ll use in Odessa.
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December 2023 by John Stewart
The best staff and always has what I need. Always willing to help you out. Best pharmacy in town
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December 2023 by Erin Samsell
Update:Reply to Dorado Pharmacy:‘Providing a high standard of customer service’ being your number one priority is a false statement. UNFORTUNATELY… My personal experience is: this was not an ‘uncommon instance’, but the normal operating procedure at Dorado Pharmacy.I took you up on your offer to reach out to the Pharmacy Manager… Turns out, wasn’t even the manager there yesterday… surprise.He took a very loud lecture (let’s be real, I’m pissed!) on behalf of his staff…Oh really?It turns out it was processed wrong?And then not processed at all?You don’t say ?My review of your establishment stands… hope you can provide better service to the customers you still have in the future…Not interested in giving Dorado Pharmacy a FIFTH CHANCE….I should not have been as ‘understanding and patient’ with y’all in the past… Learned my lesson. Please do not contact us again.Good Luck.Dorado Pharmacy is THE WORST!Wait times are bad… but that’s everywhere….Here customer service is pitiful in top of wait times… How many times should you ask me for the SAME INFORMATION before I have issue!?! I made a special trip in today JUST TO provide my Insurance info for two prescriptions… I wanted to make sure that there was no hang up today with the pharmacy receiving the scripts from the doctor, verification of insurance, or getting them filled, because there ALWAYS SEEMS TO BE SOME HANG UP here…I received a text message only minutes after leaving, stating my two prescriptions were ready for pick-up and a total $ amount…I immediately turned around and pulled behind the ONE vehicle in the drive-thru…After waiting for 20 min… I was finally able to pull up to the window. Employees then proceeded to repeatedly ask me for my insurance information, which I gladly gave each time. After returning with a total that was MUCH HIGHER than quoted in the text… I was confused and asked if they had added my ins. in as well…. After another long wait and then being asked to pull forward and wait even longer…. An employee returned to my vehicle 3 or 4 times wanting more information… The hang up was not my insurance THANK YOU VERY MUCH!!!…It was 100% on your end!!!It ALWAYS IS!!!!HEB Pharmacy on 191 & 250 were able to take care of me… NO PROBLEM… with the EXACT SAME INFORMATION I PROVIDED TO Dorado Pharmacy.This isn’t the first time I’ve received horrible service here, but it will definitely be the last.If I could give less than one star… I would!
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August 2023 by MYKO V
Good service
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June 2023 by Raja Iqbal
Excellent customer service. I highly recommend this place .Very cooperative staff.
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April 2023 by Dalia Lujan
Speedy service and great communication! Delivery service recommended!
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March 2023 by Heaven Burke
Why have automated refill capability if it doesn’t work!! “Used” the automated refill system, received a message saying my prescription would be ready at 1145. When I arrived at 3 I was informed that the refill wasn’t even sent to refilled!!! A total inconvenience!!!!
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January 2023 by Mak cay
Your pharmacy was closed, when I came to there. And it was 5:36 pm at Wednesday, (January 17,) what the hell this situation. The doctors should not give prescriptions for this pharmacy because they don’t follow working hours.Thank you for responding but it’s not true. Because I shared front door photo. Could you see any sign on the front door like you wrote. Please show me? if you can show, I’m gonna apologize and give 5 star.
