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March 2023 by Felix Feliciano
Phone was free, activation $20, plan $65, taxes $8.85. Representative tells me that it will be $140 today. The lowest they could do is $135. Their math makes no sense.
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March 2023 by Mary Jane Rodriguez
Everyone there was amazing. Love the store manager she is the best
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February 2023 by Fst fwd
Phone was stolen so I went to get another, was told I had to pay for the reconnect fee and $80 for the 1st month of service after I had just barely paid the bill, a dispute between the store and metro customer service. So CS just told me to buy the phone and they would walk me through the set up process, CS Said I shouldn't be charged a fee because my phone had been placed on a temporary block until I bought another phone. The store wouldn't allow me to purchase a phone without paying all new service fees and I have been a customer with them for 5 freaking years! Make sure you have clear communication between the store and the company or the store will screw you every time!
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November 2019 by Andrzej Jurotich
Worst store ever super rude and racist
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August 2019 by Melissa Bewley
The absolute worst customer service I've ever had. The two ladies tried to scam my husband and I after we asked the cost to transfer our lines. They said they had already transferred our numbers and we had to commit to the two year contract. We we refused they informed us that when they took our numbers and discontinued our service with T Mobile and if we wanted our numbers back we would have to sign the contract. We took our phones and left. Then called T Mobile who sorted everything out. Overall wouldn't recommend Metro PCS to anyone. TERRIBLE customer service. Do yourself a favor and go somewhere else.
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November 2018 by Alejsndro Yarza
The Store at the mall, excellent, but the store at West County Rd. does not know how the family plan works !!!!
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August 2018 by Bob joe
Great Customer service!!!!
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September 2017 by Je Wil
The MetroPCS on John Ben Shepherd in Odessa never opened. What a waste of time. Going to the one in Music City Mall, I guess.
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November 2016 by Tammy Spieler
Been OK so tell now haven small problem. Same of my friends haven't been able too call but they can do all anther also i can call them.
