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May 2023 by Danyell Broyles
UPDATE: I took in my husbands payroll check to deposit it. Same company that has direct deposited for 2 months. They put a 3 day hold on his payroll check ( because it’s from out of state) but releases $225.She said she couldn’t do anything about it as it was policy and she was going to get her manager “since we had a problem before”.She also explained the day I deposited didn’t count for the 3 day hold.Snarky and rude. Not to mention they are racking up their fees again as we had payments scheduled.When I mobile deposited his first check from us working out of town, they told me “just come in and cash it”.Apparently if you write a review or challenge their “policies”, cashing your payroll check is not an option. I don’t know what it is about Wink, Texas customer service, but it’s horrendous.***Avoid this credit union like the plague. If you use mobile deposit they hold your money for 5 days, and don’t tell you, then charge you nsf fees until it clears.And according to Rosemary at the Wink branch Friday and Monday don’t count for the 5 days.Rudest phone call ever!! God forbid you have to work out of town and mobile deposit money. They will soak you for every penny you have!!! Even though your check shows deposited!!!!Thieves!!!
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May 2023 by Scott Cook
I have to cash my check at a different bank because this bank holds my money for a week before i am able to use MY OWN money. I work out of town so I dont have time to change banks or I definitely would I dont recommend this bank if you have bills to pay. Only for the rich I guess.
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May 2023 by Ray Shackelford
Far & above the best financial institution in Odessa. Very friendly, helpful and personable staff from top to bottom.
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May 2022 by Armando Gamboa
Extremely rude and condescending, refused to even help me and my grandmother, despite being members there at the time. The loan manager didn’t even process our application and then insisted I leave and kept accusing me of elder abuse, and telling my grandmother she didn’t have to do anything she didn’t want too. Despite, the fact my grandmother was telling her and then yelling at her that she wasn’t being made to do anything she didn’t want to. So the loan manager just flat out told us she wasn’t going to process anything and that she didn’t feel comfortable, so she asked us to leave. All this for a small loan that was going to be used to pay off debt and start building credit.
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October 2021 by Bianca Subia
Debit card took nearly a month to come in the mail!! Finally received it another issue occurs. I cannot activate it because my number does not match what’s on file. I go up to the bank tell them what’s going on give them my number they tell me that’s the number they have. Then why tf can I not activate my damn debit card!!!! Makes no damn sense……
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July 2021 by Ladiga H
I just want to say I love this bank! And I love the fact that the drive thru opens at 7:30 you guys are life savers because what other credit union opens that early?! The employees here are wonderful and the service is always so fast!
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July 2021 by Elizabeth Marquez
The manager at south west heritage on JBS pkwy was very rude and unprofessional,She had no intention on helping me with my issue she needs to be under review considering how she treats the members of the credit union that have been there for years !!!!!!!definitely considering going to first basin or another local bank with more professional people.
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March 2021 by Robby Richardson
Gave them one star because there was not a place for zero. We got a payoff in writing from these people then they suddenly went up 450.00 which we payed. Then they held the title almost a month after they received funds to pay it off. Very unprofessional and borderline rude stay away from them if you can. Just an update today is 2/18/21 and our title is in line to go out 2/22 21 so over 30 days after funds received 6 phone calls and still lies and excuses
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March 2021 by Anna D. Sanchez
Cool bank to have
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January 2021 by John Allen
After a year of banking with them and depositing my checks they put a two day hold on my Christmas bonus... really... a poor man not allowed to get a little extra... what gives
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July 2020 by Travis Bartlett
Criminals. Just like in 2008 with Mortgage crisis. Don't ever defer a payment. Especially if they tell you it's in your best interest make the payment anyway. Go to a loan shark at least then you know what you are getting into.
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April 2020 by Michaela M.
I will never bank with these people again. It is nothing but a big joke. We only went to bank with them since we were friends with one of the bankers and we like to keep our stuff local.
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January 2020 by Angela Ruiz
Excellent customer service. Have had them for years. I love my bank.
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June 2019 by Lousinda Anguiano
Excellent customer service.
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August 2018 by stephanie navarrette
I've been banking with Southwest for over 10 years. Never had any issues when i need something they are there for me.
