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February 2024 by Brent nelson
Very rude employees!
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February 2024 by Mike M.
only because I can't give a zero. I started using Walgreens in 2011 when I had a job that required extensive travel. in 2018 I settled in Odessa and started using the Walgreens on 42 and Grandview. It has been a headache since the beginning. I have been on insulin for 55 years and the insulin pump for 22 years. I don't know how many times I have had to fight with them to get insulin. it's a constant circus with them, the doctor's office, and insurance. Now it's Medicare What a nightmare. I think I'm the first medicare patient they ever had. Take your business elsewhere.
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November 2023 by Jami Brothers
Their customer service is terrible, the cashiers and pharmacy techs are the rudest individuals I have ever seen in customer service. The pharmacist themselves are the only pleasant ones I ever encounter in the pharmacy, everyone else is rude and has a constant bad attitude and poor customer service skills.
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November 2023 by Luke Brothers
Arrived they said it will be 15 minutes. After an hour and a half this is ridiculous. No wonder they have 2 stars. Worse part is I don't think they care. I guess it's time go somewhere else
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September 2023 by Shawna
Made an appointment for a COVID test. Showed up to my appointment on time with all my information needed. However, Jen from the pharmacy didn't want to do her job. She tried to upsell me a $130 COVID test instead of the $20 COVID test that I came in for. She lied and said she couldn't find my information in the system and that if I wanted to have my COVID test done I would have to pay for the $130 one.While this debate was happening I scheduled a new COVID test with CVS. I left Walgreens without a COVID test even though I had an appointment scheduled and was paying for the test. Jen you are very unprofessional!PS. once I got to CVS guess who called me? Jen! She wanted to let me know that she found my information and that I was correct and that I could come back to now get my $20 COVID test taken. No thank you Jen!
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June 2023 by ShawnDee Davis
Pharmacy dept. is the most terrible, uncaring group of incompetent folks I've EVER DEALT WITH!!! I take my business elsewhere now. I'm asthmatic and if my life were in their hands, I'd be dead. Go anywhere else but HERE for medication! ...YOU'RE MENTAL HEALTH depends on it!
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May 2023 by Savannah Hooper
I asked the pharmacist for advice and she was SO RUDE and said they wouldn't have anything that would help me at all. I did a little research and they had SEVERAL medications that could help.i really wish someone would re educate the entire store on customer service. Seriously it's terrible!!! They should be embarrassed.
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January 2023 by Roberta Miller
Well, I have an appointment at 2:15 to get a Covid shot and a shingles shot and this is my first time getting the Covid shot. But, it’s already been an hour almost!! But anyway, I walked into the bathroom to use it and it is so gross. It’s stinks in here and the floor is dirty. Didn’t expect that because the store is clean.
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December 2022 by Birdie Carriger
Well, I have an appointment at 2:15 to get a Covid shot and a shingles shot and this is my first time getting the Covid shot. But, it’s already been an hour almost!! But anyway, I walked into the bathroom to use it and it is so gross. It’s stinks in here and the floor is dirty. Didn’t expect that because the store is clean.
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December 2022 by james gain
An emergency health issue happened in Walgreens yesterday and thanks to the help and kindness of the staff, she got the help she needed. Great place to be shopping!
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October 2022 by A
If you can avoid this Walgreens, do it! The worst customer service! I am not the type of person to leave a review but my experience was terrible. Went to drop off a prescription at the pharmacy and let me just say I will never go back. If you don’t like your job, please do everyone else the favor of just finding another one! I really hope they clean this store up and get better employees.
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September 2022 by David King
Supposed to open at 9am according to the sign. It's 10 after and still not open . So if my medication was life threatening if I couldn't get it filled. Would they take care of my family
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July 2022 by Lynette Dominguez
We went in for some photos and they were fast and great quality. The reason I'll be going back tho is the friendly fast customer service. The younge lady w glasses named Iris, was the most help. She talked us threw the whole experience. She was so kind hearted, and very professional. I will definitely be going back for the service and experience. Thank u again Ms. Iris.
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May 2022 by Sam Nazario
Pharmacy gave me an awesome n quick service !!!Pharmacist Sam was VERY helpful , nice n patient with me. I rode my Harley n had my biker vest n durag on and didn't feel judged in anyway. They treated me with respect n kindness.THANK YOU !!!I'll be getting ALL my prescriptions from here.
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May 2022 by Cheryl Sims
Made special trip into town to pick up our medicines. Both drive thru lanes were closed at 5;50 pm when sign said open til 9. There was a paper sign in window saying closed because pharmacist gone. No time when they would reopen or any further instructions! We had to come back home.