Tesla offers a smooth and strange vehicle purchasing process with no sleazy salespeople. The experience includes a great test drive and delivery day, though sales reps are not always as knowledgeable as they should be. Staff are very knowledgeable and friendly, able to spell everything out clearly. The delivery process can be rushed, with staff agast when a customer wants to inspect the car, and vehicles may have a few scuffs. Using a delivery day checklist is recommended. Service experiences are very nice, with work done very quickly. Appointments are made easily via the Tesla app, leading to efficient phone support and routine handling of issues like windshield replacement. For longer service, a charged loaner vehicle is provided routinely with no favors asked. Mobile Service and service center visits, including at the Brownsville location, offer great and friendly customer service. Uber credits are provided for transportation when needed. The main pain point is that Tesla cannot handle tax and licensing due to state regulations, which complicates the process. Overall, the care provided leads to a recommendation.
