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January 2024 by Tiffany Elmore
Brad was very helpful!
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December 2023 by Dennis Duval
Fast and easy rental!
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November 2023 by evelyn cupp
Excellent employees. Great service.
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November 2023 by Tony G
it changed my life
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November 2023 by Jessica Hebert
I rented a car last week and got great customer service! Thank you Jonathan, Kelly, & Bradley!!
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October 2023 by Marie Phillips
Very fast and easy. They got me taken care and on the road.
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September 2023 by Aisha Trahan
Inconveniently got in an accident recently and had to find a rental in a market that's very short on cars. Kelli has gone above and beyond to insure I had a vehicle and was accommodated according to my insurance needs. I really appreciate her help, she has made this frustrating experience a little less stressful. I can't speak on the whole staff but as a manager for this location, she deserves all the glory! Again, thank you! GOOD customer service is hard to find and she goes above and beyond for her customers.
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September 2023 by Sophie Ellender
I purposely drive further to this location because of the great service compared to other Enterprise's in the area. Everyone is so friendly, Kelli has been the one to help me each time and is she is amazing! Thank you for the consistently wonderful experience.
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July 2023 by Mark Britnell
Scheduling issues appear to be apparent with the Orange, TX store. Reservation was made by Geico on 07/09/2023. I was called 07/10/2023 and told by ******* they did not have a vehicle ready for my reservation but would have one available after 3:30pm on 07/11/2023. I called at 4:00pm that day because I never received a call for pickup and was told my reservation was for 12:00pm and being I did not show they will have to reschedule me for another vehicle as they do not have any ready at this time. Only call I've received from Enterprise was the initial one on 07/10/2023. Poorly ran location....
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July 2023 by Devlin Raley
Excellent service, polite knowledgeable person in Miss Kelli. Highly recommend Enterprise if looking for a rental vehicle!
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June 2023 by David L.
Reserved a car online Sunday and received email confirmation it would be ready for pickup Monday at 10:30. I needed the car before noon, but received a call at 8:14, Monday, stating they did not have one ready and wouldn't before late afternoon or Tuesday. I had no transportation to go to another site and when I asked if they did, indeed, pick up customers as advertised, the guy stated they do, but the closest site in Groves, TX, doesn't go outside their own city to pick up. Reviewed them on BBB and found this is a very common issue with them. Beware! Updating my review due to after-the-fact very good customer service by the manager. They did eventually get me a car, but not by when I needed it. Still, their service after that date was superb. (Note) It states San Francisco, CA under my name, but I am in Orange, TX. ???
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May 2023 by DA Travels
I usually pick up my rentals in my city, but the app directed me to their Orange, TX location. I was helped by Bradley. Very efficient process and he was very thorough. I returned the vehicle a couple of days later and had a good experience. Will definitely use this location moving forward.
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March 2023 by Jennifer landry
I have rented here twice-both times a great experience. Friendly and professional people. Thanks for great service!
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March 2023 by karl vanderstucken
Poor Service stood in line for 15 minutes walked out. No one even greeted me or said hello.
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November 2022 by Kahlil Turner
Was told they wouldn't have any cars available until after the weekend. It would have been nice if the website reflects this.
