Home Services at The Home Depot in Orange, TX, offers reliable home installation, replacement, and repair services. Customers appreciate the easy process of scheduling a free consultation either in-store or by phone. Positive experiences include timely deliveries and helpful staff. For instance, a recent delivery of a garage refrigerator was handled professionally, with the delivery team keeping the customer informed and placing the appliance in the desired location while removing the old one. However, some customers have reported negative experiences, particularly with the returns department at the Beaumont location. Complaints highlight rude service and long wait times, leading to frustration and stress for customers. One individual expressed discontent with the service received while trying to process a refund, indicating a lack of attention from the staff. Overall, while Home Services at The Home Depot has satisfied customers with its installation services, concerns about customer service in some departments have been noted. For home improvement needs, the business remains a popular choice in the area.
I came to this Home Depot wary due to Ursula's review. But a gentleman working the morning shift on September 12th put my worries to ease. He spent 15 minutes looking for a toolbox that was in the wrong aisle all the way at the top. My own people don't treat me that well lol
November 2018
I hope that all Home Depot stores aren't as bad as the Beaumont store. It has been disorganized from the start with Home Depot dropping the ball more than once.
