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June 2023 by George R.
I have ordered online a few small items earlier and been satisfied with the result. I needed a new garage refrigeratot recently and decided to take the plunge on a major appliance. It arrived today, delivered by Joseph Bessard and Cecil McBride. They kept me notified about when the delivery would happen, arrived on time, placed the new appliance where I wanted, and took away my dead one. I was pleased with their efforts. I discussed the delivery options that made the customer either (1)pay for an unwanted water line or (2)get the appliance dropped off in the driveway still in the box. A third choice needs to be: Move the item into position but omit the water line purchase. He said he would refund the water line charge and not leave the water line with me. Time will tell how that will turn out.
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December 2022 by Google user
Home Depot in Beaumont,Tx has the rudest people working behind the returns department, I had to wait til they finished their conversation they were having then I had to holler out to please help, after 20 minutes with no one in line, that department head slowly walked over took my information put in the computer but while it was searching for it she walk away and continued her conversation with two other employees! My experience with Home Depot service was horrible! I’m disabled with a bad back and have Multiple Sclrosis, the stress I had put on me from her was extremely rude! As soon as I get my $879.00 refund I won’t be going there anymore, I’ll take my business elsewhere!
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August 2022 by Mia McAdams
there app never works for veterans to use there discount and there the cashiers are rude and don't want to call a manager for an override.. Everytime we go to home depo there is an issues and they don't want to help you and the workers there are always rude.
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June 2022 by CHristine Buratti
The Home Depot in Orange Tx constantly follows my husband every time he goes in there.. we have spent literally thousands of dollars in there, but because he may have his head phones on they think he is in there stealing.. I mean Everytime!!
We earn our money and we pay for everything we get there. isnt the point of "browsing" potentially spending more money at the store.
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January 2022 by Cathy Tompkins
Home Depot in Beaumont,Tx has the rudest people working behind the returns department, I had to wait til they finished their conversation they were having then I had to holler out to please help, after 20 minutes with no one in line, that department head slowly walked over took my information put in the computer but while it was searching for it she walk away and continued her conversation with two other employees! My experience with Home Depot service was horrible! I’m disabled with a bad back and have Multiple Sclrosis, the stress I had put on me from her was extremely rude! As soon as I get my $879.00 refund I won’t be going there anymore, I’ll take my business elsewhere!
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December 2021 by Patricia DeGregory
I guess it doesn't matter how much money you spend at Home Depot, if your a women they WILL NOT treat you the same as if you were a man! I hate to speak that way but the service i was given today was unbelievably disrespectful. Very disappointed. Terry and I have always made a point to spend our money at Home Depot instead of Lowes but after today I'm not sure I can say the same.
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September 2021 by Donna Williams Thomas
Cashiers on phones. Not assisting customers as expected. So tired of it. Also, shopping carts are lined up in the wheelchair access lane in handicap parking area. That’s not for shopping carts. That is for equipment used by handicapped people.
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March 2021 by Jan Lowe
Waiting a hour to have concrete loaded nobody came even after I went back in for help . I called inside nobody came ! 3rd time I went in to get my money back ! moving on to a more sufficient building supply business.
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July 2020 by Mesha Tucker
We had rented scaffolding from them for our contractor right before the COVID stay at home orders came. Even though the contractor was unable to work and we had no means to return them we were charged full price for the full time we had them. We could have bought our own cheaper. Thanks for caring about your customers Home Depot! It would have cost you nothing to at least give a discount.
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January 2020 by Jessica Moran
My parents were humiliated infront of other customers of stealing merchandise when they were doing absolutely nothing wrong! They paid for their items and were blocked at the door as they were headed out by some guy in an apron who didn't even introduce himself and just started accusing my parents of stealing. He told my mom someone informed him she shoved merch in her bag so the poor thing dumped her belongings on the ground infront of him because he accused her infront of everyone! He humiliated them and didn't even apologize to them! If he was the manager shame on him! Unprofessional jerks and horrible customer service!
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November 2019 by Ricky B.
Purchased a washer and a dryer from Home Depot November 6 Washer was broke from day one reported it Home Depot all they offered to do was send out a repair man hey couldn't find the house finally describe the washer machine was doing he's ordering a part still haven't received the part requested Home Depot just to give me another washing machine and take this one back so they didn't have any in stock also the part I need for the other for the new washing machine or doesn't work is on back order so I'm stuck with a single dad with two 18-year-old boys and no washer It is totally unacceptable to buy new equipment from a How much store that should be a quality store that should sell quality products I can tell you now GE I will never buy anything from them again It was like a buying a car that turned out to be a lemon
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November 2019 by Shane Duffy
I called to ask how to order online and get a veterans discount for a large purchase of insulation. After 20 minutes of endless transfers I was told to come to the store and order it and they could apply it in the store but not online. So, I made a trip down to the store to be told that the only Item they don't offer a veterans discount on is insulation. Can someone explain why? No one in the store could...I will find somewhere else to purchase the remaining 3000 sq ft from this day forward. If I find out that a Competitor will honor the Veterans Discount, I will cancel my order with Home Depot.
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September 2019 by Carl Dahlquist
Great people Great people Great people Great people Great people Thank you Forrest.
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September 2019 by Jon Z.
I came to this Home Depot wary due to Ursula's review. But a gentleman working the morning shift on September 12th put my worries to ease. He spent 15 minutes looking for a toolbox that was in the wrong aisle all the way at the top. My own people don't treat me that well lol
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July 2019 by Jasmine Sherman
Great store, and it has the items you need
