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January 2022 by Chucky B.
The night manager Andre was very helpful, my brother had to bring a calendar for school and of course waited till 10:45 to tell me.(15 mins before close) I was having trouble finding the calendars and the time was already 10:55 so I called them and said I'm in the store and I need a calendar. Not only did Andre give me easy to understand instructions as to where they were located he also met me halfway there and walked me there himself. Highly recommend coming by, very pleasant staff, and always good discounts!!!! 5 stars
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October 2021 by Liza K.
I like this Kroger. However, it's not a pretentious watch us throw glitter at you and hypnotize you with our layout (cough HEB cough) kinda place. I may not be here as often as I should, but it certainly tends to have things that HEB doesn't, which is kinda odd, but apparently from what I heard certain stores only take certain food items, think of it like a grocery copyright. (I get to sell this Stouffer's dish. You sell the other one.) And yes, their loyalty rewards keep me coming back. For me the spectacular thing is Thanksgiving/Christmas shopping. It happens every year, but even after going to the HEB's for American based Thanksgiving recipes or Christmas dinners I undoubtedly will always find what I need here. (When my mom is making home made tamales we look elsewhere.) I like Thanksgiving and like the fact that it can keep up with the things I need, even though you have crazy busy places like HEB and it isn't a showstopper in terms of looks. Other good benefits- this is the Kroger I use to renew my car registration, get odd food items/trinkets, and this is the Kroger I like to use for bakery cake purposes. The chocolate mousse cakes and all the other fancy pretty ones are delicious. I've noticed over the years that even HEB started copying some of their chocolate based display cakes, because the Kroger ones are that good. And if you're not going to go to Fiesta or other legit places for Tres Leches, this is probably the best place to get it from an American based retailer. They obviously have a niche clientele, not sure what about me they like, but I keep coming back. Give this place a try during Thanksgiving if the HEBs are too crowded. I think you'll be happy and get what you need.
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October 2021 by Angel Nicole
Managers are rude. Had an interview yesterday at the hiring event and the manager seemed like he was already irritated with something or someone else. Had relevant store experience and my schedule was open to work any shift and when I asked a question about availability, Rocky, the guy manager became so rude to me. I mentioned I was pregnant and desperately need to work and he told me to try again after I have my baby which is in 2022! Then he just stormed out the room saying “I’m not doing this!” I was sitting there confused and shocked because I didn’t understand where his frustration came from. I’m trying to get a job opportunity so the last thing I’ll do or even think about doing is to be rude to the employees there let alone the MANAGER. So he calls another in , he spoke to her outside the door where I couldn’t hear or even tell her what ACTUALLY happened so of course it was his side over mine. She ended up being rude to me as well all because I asked about availability and is there any time I’ll be able to get more than the 20 hours A Week they were offering. All I was trying to do was work so I can provide for not only myself but for my unborn child who will be coming. Very rude. Worst interview I’ve ever had.
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August 2021 by Barbara Gore
The pharmacy is the worse ever the last year has progressively went down hill Turned in 4 scripts yesterday afternoon & drive from my home in Louisiana only to be told not ready SERIOUSLY!!!! They can keep them I’ll suffer through this with over the counter You’ve lost a customer
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August 2021 by Lillian J.
Stood outside pharmacy drop off for maybe 10-15 minutes while there was a lady next to the window on the computer ignoring me. Bunch of people in there working and not one could speak to me, I literally just needed a flu shot. I get they are busy. I work EMS and at St. E, believe me, I understand busy. But this was unacceptable. I go wait in the pick up line because at least someone will freaking talk to me there. Another 10-15 minutes. And she tells me to go back to the drop off window. I tell her no one will help me and she does nothing to help me. Don't waste your time at this store's pharmacy.
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August 2021 by Deborah C.
Have not been able to talk on the phone at this store or corporate. First time disappointed with store employee. Could not find my car after two rounds through lot. Asked cart man for help, he said No and walked away. One more round and found it. Very disappointed. THEN tried to call store and got the "tree"!!! Same at corporate. So customer service happens only when it is easy.
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April 2021 by Tara G.
Worst pharmacy that I have ever dealt with. Their techs and pharmacists are rude and unhelpful. They will tell you a time that your medication will be ready and then send a text 5 minutes later saying it's ready with your total cost after insurance. When you call to question this they will say it was a mistake your medicine won't be ready until the original time given which is right before closing. How would the automated system know your out of pocket expense if the prescription hadn't been processed. They are just lazy and do not want to do their jobs and probably hope you won't make it in the short time frame before they close so you will be somebody else's problem the next day. My last month of going through this. They should be happy they still have jobs. As for myself I will be going elsewhere. If I'm spending my money it sure will not be paying for rude customer service.
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February 2021 by Gayle C.
Had about everything I needed when I lived in that area pre covid. Prices are pretty good, but then again, they don't have a lot of competition
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February 2021 by EJ Garrick
At the gas pump on 18 Feb... while pumping gas, I got back in my car to keep warm, the pump didn’t click off when it reached full capacity it kept pumping and overflowed about $10 of gas, I got out when I noticed a smell of gasoline, I then stopped the pump but my car was sitting in a large overflow of unleaded gas. I went to the gas attendant and explained that the pump malfunctioned and all she said was ok I’ll be out in a minute. I waited several minutes and she kept looki
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February 2021 by Joey R.
Kroger on Sweetwater in Sugar Land, Tx is not honoring sale prices during this winter storm Declared Disaster.
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January 2021 by Yuxin J.
Love this store. it kindly gave me the feeling of vintage. I bought strawberries for my business, They were really good.
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January 2021 by Sharon H.
They need help in the pharmacy. I was told yesterday that my medicine would be ready in the morning. I've been here waiting for 3 hours now. I arrived at 1 pm and it's 3:17 now. They are telling me that it's not ready yet. Please someone send help.
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December 2020 by Kim Brack
The pharmacy discriminates against those with medical exemptions! I have used Kroger forever and y’all have ALWAYS excepted my exemptions, until today! The group of pharmacy workers were rude and treated me worse than I’ve ever been treated!
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July 2020 by James Hodge
They still your money there rude and they don’t care about you. I don’t want to but will give my $ to other stores can’t stand companies that will still your money in your face like they did and than be rude about it . I hope they go out of business. Yes see if they even apologized for there BS
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June 2020 by Glenn T.
Fed up after 20 years of shopping here. Over the past 5-7 years this store has changed management several times and has gone VERY downhill. The staff are very rude, especially the deli department, who acts like you are interrupting them to place an order.Yesterday I placed an order to try the online pickup scheduled for 10:00 AM today. I arrived at 9:59, and pulled into the slot. I called the number on the sign in front of me as instructed. The girl who answered asked me to repeat my name 5 times (because she was talking to coworkers and not listening) and I spelled it for her 3 times (again she was not listening). She then said "you don't have an order here." I laughed and told her that the store had texted me 30 minutes prior to remind me of my order. She then asked me to spell my name for the 4th time and found the order. Yay! Her next words were "your order isn't ready." I said ok and asked her how long it would be. Her response "I don't know." That's helpful. So I asked her if a manager was available and she said no. I asked if anyone who might be able to give me information was available and she put me on hold so long that it re-rang back to her and she said "hello what's your name" again. I told her I was waiting to talk to a manager or someone. She said an assistant manager would talk to me. The assistant manager got on the phone and greeted me with "I called and left you a message," in a very rude manner. I was so taken aback that I looked at my phone and saw a message had been left 17 minutes prior to pick up time. So, I told her that I was already driving by then. Her tone was rude to me the entire time we spoke. She then informed that she would call me when it was ready to be picked up but she couldn't tell me when that would be. I told her that I was currently handicapped due to an injury and had other appointments. Before I could finish my sentence she said "fine, we will just cancel your order," and HUNG UP on me!!! I was SO upset that I hauled myself into the store in the pouring rain and asked for a store manager. I told him that he needed to know how his employees were talking to customers and reiterated the above. He told me that there was nothing they could do about my order being delayed. I asked him if he could have it delivered through the delivery service. "No, because that is not a store-owned system. I asked him if I had any other options other than to shop elsewhere. He didn't have any answer and looked uncomfortable. He then said he would go see how long my order would take. I reminded him that they told me they were canceling my order and he said,"no we don't do that". Ten minutes later, he came back to tell me that the order was canceled and the (teens) working back there told him that I had canceled it! I was so stunned.Also, over past 2 months when I shopped inside the store, very few employees had masks on and most of them wore them hanging from their neck, not pulled up over mouth or nose. This was evident today as well, which is the first day of mandated mask wearing in Fort Bend. I pointed two employees out to the manager today not wearing masks near us and told him his store was now also breaking the law. This store used to be the "premiere" market in Sugar Land. It is now poorly run, employees are poorly trained, produce is put out rotting, there is no accountability, etc.