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February 2023 by Jason King
This bank is bad news for people living paycheck to paycheck. They use transaction resequencing when you are overdrawn so that the largest bills come out first and the smallest last. If you pay your daily expenses with a debit card those will be the ones hit first. Instead of one overdraft for a car payment you may have many for your daily purchases. There are other banks reducing or eliminating NSF fees. Find one that has compassion and consideration for the less fortunate.
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February 2023 by Terri P.
.Austin Bank lived up to their statements to be a better community Bank. Fantastic Bank.
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January 2023 by Jason K.
Other banks are reducing or eliminating NSF fees and this bank is increasing their fees. They reorder your transactions from largest to smallest and don't have a daily limit on the number of NSF fees they charge. That way if your car payment comes out a day sooner than expected and you had multiple smaller payments on the same day they will charge you NSF fees starting with the smallest and working up. Instead of one NSF fee for your car payment you may get 10 or more for small daily purchases that are far less than the NSF fee. I have been with them for over a decade, but after getting hit hard with this new policy I am moving to another bank. There's no reason to stay with a bank that takes advantage of low income customers to line their own pockets. There are plenty of other banks that will treat you with respect and compassion.
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January 2023 by BARBARA JO POWELL
Have to wait for deposits . Other banks are depositing on the correct date . Austin Bank on Federal holidays and weekends make account holders wait til the bank is open the following business day .. if it's the 1st on a weekend or a mandated holiday the money gets posted the following business day . Other banks deposit before or on the 1st of each month whether it's on a weekend or a holiday.. I've called and spoke to the Austin Bank employee that processes the deposits and she said it will always be the next business day . Making account holders wait til that next Monday or next open business day to have their money deposited into their accounts .. obsurd . A great way to lose banking customers
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September 2022 by Linda Parker
Always friendly
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July 2022 by Jacob Mobley
Had them for years and on Friday, AFTER closing call me and freeze my account and over a dollar charge and wont allow me access to my money over the weekend till monday. They have instacard which allows you to gst a new card by the hour. But notify me after closing forcing me to wait till monday. I have no money to last the weekend or shop for food and gas. Not happy. Thanks Austin bank
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April 2022 by Tyler Louis
Shiann was great to work with. I looked up reviews before I came in and glad I did. Opened my first business account and will enjoy coming into this branch when I do. Y’all are personal with your customers and that means a lot these days.
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July 2021 by Misty Ballew
I went through the drive thru to deposit my check. The wait is never that long.
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April 2021 by Scout40
Can not open account without local utility bill only. Not military/contractor friendly.
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February 2021 by Daniel Hamby
Great bank. They was the only bank to give me a loan so I could build my house. When I have any problems they will help.
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February 2021 by gleason romans
Terrible customer service ...... long hold lines on the phone..... slow lobby & drive thru!!!!
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January 2021 by Johnny M.
They never answer when you call it' always takes more than a couple days for my check to hit when I cash it over the phone and in person sometimes
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November 2019 by Ronda Russell
I've been a customer of Austin bank for several years now. Great service's and options, excellent customer service.
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March 2019 by Stephen E. Watts
Friendly and remember your name. Been a member since they opened in Palestine
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September 2017 by Michelle Burk
Always friendly and helpful